Archive for the ‘Notices’ Category
Blackboard Unavailable, Saturday 3 September 10-11am
Wednesday, August 31st, 2011 | No Comments
ITS Notice: Scheduled Blackboard Outage, 10am-11am, Saturday, 3 September 2011
Audience: This affects all staff and students using Blackboard
Time Frame: Saturday, 3 September 2011, 10am-11am
Description: The Blackboard database is being moved to a new server. Blackboard will be unavailable during the above timeframe. Staff and students will not be able to log in. Users of the Learning Objects Server (LOS) will also not be able to log in.
We apologize for any inconvenience this service interruption may cause. If you have any questions or concerns about this, please contact the ITS HelpDesk (details below).
ITS HelpDesk Reference Number: HD0404666
Date of Notice: 31 August 2011
URL of Notice: http://www.otago.ac.nz/its/notices/noticedetailnew.php?id=1537
Categories: Notices
“Paper creation or rollover in progress” message
Monday, August 8th, 2011 | No Comments
We have inserted a message into the course menu of new, and newly-rolled over Blackboard papers to indicate when a paper creation or rollover process is still in progress. This message will read:
“
Paper creation or rollover in progress.”
This means that we are still setting up your new paper, or still rolling over your paper (both of these processes include a few different steps and we’d like you to be aware that we’re still working on your paper). The message will be removed after the paper creation, or rollover process is complete. You will also be advised by email.
Categories: Notices
Blackboard Unavailable, Friday, 29 July 7-8pm
Thursday, July 28th, 2011 | No Comments
Staff and students will not be able to log into Blackboard between 7pm and 8pm, this Friday, 29 July. Services requiring authentication using Blackboard e.g. los.otago.ac.nz (Learning object server) will also be unavailable during this time. Please log out before 7pm.
This outage is to apply updates to resolve recent database performance issues.
We apologise for any inconvenience caused by this service interruption.
If you have any questions, please contact the ITS HelpDesk.
Categories: Notices
SafeAssign Unavailable, 23 June 4pm-8pm
Thursday, June 23rd, 2011 | No Comments
On Thursday June 23, 2011 between the hours of 4pm to 10pm, Blackboard will be performing maintenance on SafeAssign, which is hosted in Blackboard’s servers in the United States. During this 6 hour period, SafeAssign will not be available.
Categories: Notices
Blackboard Intermittent Connection Issues Tuesday, 24th May
Tuesday, May 24th, 2011 | No Comments
Audience: All users of Blackboard
Timeframe: 16 May 2011, ~2.30pm – ongoing
Symptoms: Some Staff and Students are currently unable to log into Blackboard. This appears to be an intermittent issue.
Technicians are working to resolve this and we will update these notices as more information becomes available.
We apologise for the inconvenience
ITS HelpDesk Reference Number: HD391833
Categories: Notices
Blackboard Issues Update
Tuesday, May 17th, 2011 | No Comments
On Monday, 16 May, we applied some fixes to Blackboard which have resolved the following issues:
- Incorrect date format in The ‘My Calendar’ module.
- The footer in email received is repeated a number of times when the system sends out announcement notification emails.
- Instructors trying to clear a Student attempt locked in the “In Progress” state results in an error message.
- Instructors receive an error “IndexOutOfBoundsException” or always receive the result page for the first student in the Grade Center when attempting to view student attempts.
Categories: Notices
Scheduled Maintenance Affecting Blackboard Chat and Virtual Classroom
Monday, May 2nd, 2011 | No Comments
Audience: This will affect all staff and students using Blackboard Chat and Blackboard Virtual Classroom
Timeframe: 2 May 2011 – 5.00pm-5.15pm Description:
Scheduled maintenance is to be carried out on Blackboard to improve service performance. This will affect Blackboard Chat and Virtual Classroom for approximately 15 minutes from 5.00pm-5.15pm tonight (2 May 2011). We apologise for the inconvenience this may cause. If you have any questions, please contact the ITS HelpDesk.
ITS HelpDesk Reference: HD387878
Categories: Notices
Blackboard problems, 15 April 2011, 10:30am ongoing: UPDATED
Friday, April 15th, 2011 | No Comments
Update: May 3 2011
Yesterday, on May 2, we applied some configuration changes to address the “slowness” issues with Blackboard. We will continue to monitor Blackboard to see if these changes have been successful.
Original Notice: 15 April 2011
We are aware of some issues with Blackboard this morning — slow logins, no response, or individuals being \’booted\’ from Blackboard.
Technical staff have been notified and are working to resolve the problem.
As further information becomes available, we will update this notice.
We apologize for the inconvenience and stress this is creating. If you have any questions, please contact the ITS HelpDesk.
HelpDesk reference: HD0387680
Categories: Notices
“No access to resources” students in Blackboard (resolved – 12 May 2011)
Tuesday, April 12th, 2011 | No Comments
This semester, students who do not have “access to resources” have not been visible in Blackboard, either in the Grade Centre, or in the User list. This was especially apparent after 22 March, when students identified as debtors lost access to academic resources.
We have now fixed this by changing the way that students are loaded into Blackboard, so these students are now visible in the Grade Centre and User List as “unavailable” users. Students who do not have access to resources will be able to log into Blackboard, and see a message explaining that they do not currently have access to any Blackboard papers, and an indication that this may be due to them not having access to resources. Students are also advised to check PIMS to verify the status of their enrollment.
Categories: Notices
Problems Uploading Large Gradebooks
Monday, April 11th, 2011 | No Comments
Some staff are experiencing issues when uploading gradebooks containing large numbers of students. We are currently working with Blackboard to solve this issue. In the meantime, please split your uploaded gradebook into batches of about 500 students. If you require assistance with this, please contact the ITS HelpDesk.
Categories: Notices
