Audience: This affects all staff and students using Blackboard

Time Frame: Saturday, 3 September 2011, 10am-11am

Description: The Blackboard database is being moved to a new server. Blackboard will be unavailable during the above timeframe. Staff and students will not be able to log in. Users of the Learning Objects Server (LOS) will also not be able to log in.

We apologize for any inconvenience this service interruption may cause. If you have any questions or concerns about this, please contact the ITS HelpDesk (details below).

ITS HelpDesk Reference Number:  HD0404666
Date of Notice: 31 August 2011
URL of Notice: http://www.otago.ac.nz/its/notices/noticedetailnew.php?id=1537

“Paper creation or rollover in progress.”

This means that we are still setting up your new paper, or still rolling over your paper (both of these processes include a few different steps and we’d like you to be aware that we’re still working on your paper).  The message will be removed after the paper creation, or rollover process is complete.  You will also be advised by email.

Timeframe: 16 May 2011, ~2.30pm – ongoing

Symptoms: Some Staff and Students are currently unable to log into Blackboard. This appears to be an intermittent issue.

Technicians are working to resolve this and we will update these notices as more information becomes available.

We apologise for the inconvenience

ITS HelpDesk Reference Number: HD391833

• Incorrect date format in The ‘My Calendar’ module.
• The footer in email received is repeated a number of times when the system sends out announcement notification emails.
• Instructors trying to clear a Student attempt  locked in the “In Progress” state results in an error message.
• Instructors receive an error  “IndexOutOfBoundsException” or always  receive the result page for the first student in the Grade Center when attempting to view student attempts.

Timeframe: 2 May 2011 – 5.00pm-5.15pm Description:

Scheduled maintenance is to be carried out on Blackboard to improve service performance.  This will affect Blackboard Chat and Virtual Classroom for approximately 15 minutes from 5.00pm-5.15pm tonight (2 May 2011).  We apologise for the inconvenience this may cause. If you have any questions, please contact the ITS HelpDesk.

ITS HelpDesk Reference: HD387878

Yesterday, on May 2, we applied some configuration changes to address the “slowness” issues with Blackboard.  We will continue to monitor Blackboard to see if these changes have been successful.

Original Notice: 15 April 2011

We are aware of some issues with Blackboard this morning — slow logins, no response, or individuals being \’booted\’ from Blackboard.

Technical staff have been notified and are working to resolve the problem.

As further information becomes available, we will update this notice.

We apologize for the inconvenience and stress this is creating. If you have any questions, please contact the ITS HelpDesk.

HelpDesk reference: HD0387680

We have now fixed this by changing the way that students are loaded into Blackboard, so these students are now visible in the Grade Centre and User List as “unavailable” users.  Students who do not have access to resources will be able to log into Blackboard,  and see a message explaining that they do not currently have access to any Blackboard papers, and an indication that this may be due to them not having access to resources.  Students are also advised to check PIMS to verify the status of their enrollment.