Deep South v.2 n.3 (Spring, 1996)
The employee gives me a professional smile. "Good morning! Can I help you?" "Yes, please. I'd like ..." The phone rings. "Excuse me." She answers the phone. She is very professional on the phone. The conversation takes seven minutes. "Now, you were saying ..." "Yes, please. I'd like ..." The phone rings. "Excuse me." She answers the phone. She is very professional on the phone. The conversation takes seven minutes. "I'm so sorry. Now, you were saying ..." The phone rings. I've got an idea. I go to the phone booth next door and I call the office. She answers the phone. No physical presence, no eye contact - problem solved. Communication proceeds. Our conversation takes about seven minutes.
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