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Information for new patients

Overview

We're proud of the service we provide to the Dunedin and wider Otago communities, and we appreciate the support we receive.

At the Faculty of Dentistry you'll receive a high standard of care, either by a staff member or by trained students working under supervision. In either case, you will benefit from the latest evidence-based-practice techniques.

Our fees go towards the cost of running our clinics; they don't go to staff and students.

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How to enrol

If you'd like to enrol as a patient, the first step is to come to the main (ground floor) reception desk at the Faculty of Dentistry.

We need to see you in person; we can't enrol you online or over the phone.

We accept new patient enrolments at the following times:

Day Morning Afternoon
Monday 9am–12pm 2pm–4pm
Tuesday 9am–12pm 2pm–4pm
Wednesday 9am–12pm 2pm–4pm
Thursday 10am–12pm 2pm–4pm
Friday 9am–12pm 2pm–4pm

Please note:

  • We cannot accept new patient enrolments outside these times
  • Unfortunately we're closed on public holidays (emergency services are the only services provided on these days)
  • We offer limited services during University vacations (when the students are away)

Please contact us before your visit if you want to check we're open.

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Your first visit

Step 1: Ground floor reception and enrolment

At reception, we'll give you a Patient Enrolment Form and a Health Questionnaire to fill in. Please let us know if you require assistance with these forms.

There's a table and chairs available for you to sit at while you complete these documents.

Please tell us if you have a Community Services Card, because you may be able to receive a discount. It's really important that you tell us at this stage (before you see a clinician).

When you hand in your forms, we'll review them with you and ensure we have addressed all your questions. Then you can take the lift up to the Admission and Urgent Care Clinic (UCU) on the first floor.

Step 2: The Admissions and Urgent Care Clinic (UCU)

Triage is the assignment of degrees of urgency to infections, illnesses, or injuries—to decide the order of treatment of a large number of patients or casualties.

Patients attending the Urgent Care Clinic will be triaged as a first step towards treatment.

You'll be given a same-day appointment time for triage when you arrive at the Admissions desk. You can leave the building and return shortly before this appointment, or you can wait in the waiting room.

The waiting room is often crowded. There are plenty of magazines, but you might like to bring a book or make sure your phone's fully-charged—just in case you need to notify employers, family, or friends that you are delayed.

If you're in pain, please let us know so our dentists can assess you as soon as they can.

Please don't be concerned if a patient who arrives after you is called in before you (this can happen because different dentists see different patients).

Step 3: Seeing a dentist

The first dentist you see may could be a staff member or one of our trained students. They'll conduct an examination which may be limited in nature at this first visit.

The treatment you may require will be discussed with you. It may be possible to treat you on the day, or it may be necessary to make an appointment for you to come back at a different time.

There's a small chance we'll recommend you visit a private dentist for further treatment (for example, if we aren't able to manage your problem within a reasonable timeframe for you).

Step 4: Payment

We encourage you to pay on the day of treatment where possible—just ask at reception.

If you don't pay on the day, we'll post you an invoice. This must be paid by the 20th of the month following your visit.

You can pay invoices in person (at reception on the ground floor), by internet banking, or at your local bank. Please let us know if you anticipate difficulty in paying, as we might be able to help with advice or payment plans.

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Where to find us

The Faculty of Dentistry is located at:

310 Great King Street
Dunedin North
Dunedin 9016


Location of the Faculty of Dentistry.

Dental School Building
The Dental School viewed from Great King Street.

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Contact us

If you want to check we're open for new patients, please call or email our main (ground floor) reception:

Tel 03 479 8889
Email dental.ops@otago.ac.nz

If you'd like some general information about patient services at the Faculty of Dentistry, please contact us by mail:

Faculty of Dentistry
PO Box 56
Dunedin 9054
New Zealand

We look forward to seeing you at the Faculty of Dentistry.

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