Service levels of the Financial Services Division
Financial Services has developed a range of service level agreements which provide you, our customer, with a number of customer service expectations, including when you are able to contact us with your question or enquiry, our response times and when your work will be processed by our team.
Financial Services Division Hours
8.30am – 5pm, Monday to Friday.
An all-depts email will be sent out advising of any office or division closure.
Response Times from Financial Services
Your emails will be acknowledged within one business day of receipt.
Your voicemail messages will be acknowledged within one business day of receipt.
Processing Times of Financial Services
Accounts Payable
- Your Accepted accounts payable documents will be Posted within one business day of receipt of authorised documentation.
- Your application for new creditor accounts will be opened within one business day of complete application being received at the Accounts Department.
- Your new and replacement University Purchase Cards will be issued within five business days of receipt of complete application.
- Invoices received in the Accounts Department will be scanned and sent out to your department within two business days of receipt.
Revenue Management
- Your debtor invoices and credit note documents will be Posted within one business day of you Accepting them in Finance One.
- Your request for new debtor accounts will be opened within one business day of complete application being received at Revenue Management Office.
- Your departmental bankings will be recorded within one business day of receipt in the Cashiers Office.
Data Management Unit
The following tasks will be actioned within one business day of receipt of request and complete documentation.
- Your application to open a new Cost/Activity Centres in Finance One.
- Your import journals.
- Your new or revised Financial Delegation Signing Authority forms scanned into our database.
- Your application for new or revised Finance One access.
- Your Finance One Import Journals (Dept and Service Division)
Assets and Insurance
- Your assets will be entered in the Assets Register within five business days of receipt of complete documentation at the Assets and Insurance office.
Financial Accounting
- Your journals will be Posted within one business day of being Accepted by you.