Service levels of the Financial Services Division

Financial Services has developed a range of service level agreements which provide you, our customer, with a number of customer service expectations, including when you are able to contact us with your question or enquiry, our response times and when your work will be processed by our team.

Financial Services Division Hours

8.30am – 5pm, Monday to Friday.

An all-depts email will be sent out advising of any office or division closure.

Response Times from Financial Services

Your emails will be acknowledged within one business day of receipt.

Your voicemail messages will be acknowledged within one business day of receipt.

Processing Times of Financial Services

The timeframes listed below apply to authorised, complete and correct documentation received by FSD.

Accounts Payable

Your ItemsFSD ProcessingFSD Timeframe
Accounts Payable DocumentsPosting of Accepted DocumentsWithin One Business Day
Application for new Creditor AccountsNew Creditor Accounts created in Finance OneWithin One Business Day
New and replacement Purchasing CardsIssuing of CardsWithin Five Business Days


Revenue Management

Your ItemsFSD ProcessingFSD Timeframe
Accounts Receivable DocumentsPosting of Accepted DocumentsWithin One Business Day
Application for new Debtor AccountsNew Debtor Accounts created in Finance OneWithin One Business Day
Departmental BankingsRecorded by the Cashiers OfficeWithin One Business Day


Data Management Unit

Your ItemsFSD ProcessingFSD Timeframe
Application to open new Cost / Activity CentresCreated within Finance OneWithin One Business Day
Service Division or Department Import JournalsUploaded into Finance OneWithin One Business Day
New or Revised Financial Delegation Signing Authority (DSA) FormsScanned into DSA DatabaseWithin One Business Day
Applications for New or Revised Finance One User AccessAccess created or revised within Finance OneWithin One Business Day
Accounts Payable Invoices/Credit NotesScanned into Finance OneWithin Two Business Days

Assets and Insurance

Your ItemsFSD ProcessingFSD Timeframe
Disposal and Transfer of Asset FormsEntered on the Assets RegisterWithin Five Business Days

Financial Accounting

Your ItemsFSD ProcessingFSD Timeframe
User Created JournalsPosting of Accepting DocumentsWithin One Business Day

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© Financial Services Division
University of Otago
PO Box 56
Dunedin 9054
New Zealand

Tel 64 3 470 5554
Fax 64 3 479 8040
Email finance.helpdesk@otago.ac.nz