New & Enhanced Services
We are very excited to announce a new way for you to interact with HR!
The new and enhanced HR services and resources have been developed as part of the Smart Start HR project,
based on feedback from you - our customers.
To achieve this, in the second half of 2010, we will be launching flexible, empowering services, supported by easy to find, readily available resources that you can access, as and when you need them. We will be making more detailed announcements at the relevant times, and will keep this page up to date.
Recruitment Career Website Launched (13-Dec-2010)
We are delighted to announce the launch of our new career website which enables staff and candidates to apply for University vacancies online. From the career portal candidates can:
- Apply for a vacancy quickly and easily
- Create a profile, indicating their career preferences and be notified of new roles which may be of interest
- Register an interest in working for the University, by completing their profile and uploading their CV
- Create a personalised RSS feed of relevant vacancies
University staff are pre-registered with this service and can login using their University username and password.
Enhanced Website Launched (01-Aug-2010)
Our enhanced HR website provides a gateway to HR information and online resources that is easy to access and navigate. It is intended to be a key point of contact for:
- Current University of Otago staff
- Prospective employees; the Your Career section
- New staff members; the Welcome On Board section featuring useful joining information and videos
- Managers and Administrators; the Managers' Toolkit
Related information is shown on the right hand side of each page. Including: A Get It Done section with links to the documents and forms you need for that topic; A Related Content section with links to further content; A Key Contacts section so that you have contact details at your fingertips.
The website also features integrated Frequently Asked Questions, from Touchpoint our HR Knowledge Base.
Launch of Touchpoint (02-Aug-2010)
We have implemented a system called Touchpoint that enables you to:
- View answers to frequently asked questions
- Ask a question (raise a service request)
- Track a service request
- Fill in and submit an online form
All requests and forms are automatically routed to the appropriate HR team for action, depending on the topic of your request. For further information / tip sheets please visit our Site Assistance page.
We are also happy to provide support, either face-to-face or by phone. Simply send us a request via the website or phone your HR Administrator:
| Sciences, Research Division, FSD, ITS, Marketing & Communications, Operations | Ext: 8257 |
| Humanities, Accommodation Services, Property Services, Student Services | Ext: 4158 |
| School of Business, Academic Division, International Office, Dentistry, Physiotherapy, Pharmacy | Ext: 8262 |
| Dunedin School of Medicine, Otago School of Medical Sciences, Faculty of Medicine, Health Sciences Divisional Office | Ext: 9069 |
| University of Otago, Wellington and University of Otago, Christchurch | Phone: 03 479 9069 |
Rollout of the Smart Start HR Project (28-Jun-2010)
Commencing in July, the HR Division will be introducing the new and enhanced HR services that have been developed as part of the two year Smart Start project. These are:
- An enhanced HR website incorporating online request tracking
- New Recruitment services and resources
- New Induction services and resources
The services have been developed in partnership with staff from across the University and have been tailored to specifically address HR issues and service needs identified through several University-wide surveys. We are aiming to offer flexible, empowering services, supported by easy to find, readily available resources.
The new services will have a significant impact on some of the ways that the HR division interacts with the University. From rollout commencement we anticipate a six month introductory period utilizing the new systems and processes and during this time key members of the HR team will be providing support, resolving difficulties and answering questions that may arise. We welcome all feedback and will address any matters raised in an appropriate fashion.
Further information will be forthcoming regarding the specific services prior to their individual introduction. If you have any questions regarding the new services rollout please feel free to contact your Divisional HR Representative or alternatively Jill Turner, Manager Recruitment; Professional Development (jill.turner@otago.ac.nz) and/or Denise Lindsay, Recruitment Consultant (denise.lindsay@otago.ac.nz).
An enhanced HR website incorporating online request tracking
The enhanced HR website will provide a gateway to HR information and online resources that is easy for all users to access and navigate. It is intended to be a key point of contact for staff, external visitors and candidates.
Ready access will be available, to the new recruitment and induction systems and information, and e-learning tools designed to support staff and managers. In addition to searching the Knowledgebase for fast access to HR information, online forms and service requests can be completed and submitted with electronic approvals. Once submitted they are routed automatically to the appropriate HR person/area for action. Staff can at any time, login via the website and see the status of requests.
The enhanced website and Touchpoint services will be launched towards the end of July.
New induction services
The new induction service is designed to welcome all newcomers to the University, both academic and general staff. It starts prior to a person's arrival and continues for 3 months post arrival. The post arrival process is extremely flexible to cater to the variety of Divisional situations within the University. HR will provide tools and frameworks so that a "tailored" induction experience can be easily created for all new staff, and will be on hand should HR support be required.
New staff members will be able to proactively access useful joining information, specific to them, via the HR website. In addition, information gathered during the recruitment process will flow seamlessly via the Taleo system from recruitment to on-boarding, eliminating the need for duplicate information gathering upon arrival. Establishing of the new process will commence in July and it is anticipated that new staff will start to pass through the enhanced induction experience from August.
New recruitment services
The new Recruitment service is designed to deliver an enhanced candidate experience and support hiring managers with instant access to candidate applications, fast turnaround on offer letters and a number of recruitment elearning reference tools. Initially it will cater for all advertised vacancies only; complex or specialised recruitment matters may be added progressively at a later date.
A best practice recruitment process has been developed and is being supported by a world class vacancy management system, Taleo. A small, dedicated recruitment team has been established who, working closely with the Divisional HR Managers, will provide support to hiring managers as appropriate. The new sourcing and selection candidate process will be managed electronically through the system from creating a vacancy to the commencement of induction. Ongoing recruitment matters will be reviewed at an appropriate time with hiring managers concerned to determine a suitable transition point into the new system. Further information regarding the recruitment service will be communicated through Divisional channels with system usage training planned to commence end of August, and continue thereafter as required.
(03) 479 8116