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Refund & Fee Protection Policy - Information for International Students

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Refund Policy

If the University withdraws an offer of a place or is unable to provide the course, all tuition fees paid are fully refundable. If, however, an offer is withdrawn on the basis of incorrect or incomplete information supplied by the student, the University reserves the right to retain up to 10% of the course fee.

A student who has received a conditional offer of a place but fails to meet the conditions of the offer will have the course deposit and any tuition fees refunded in full.

A student who has not been required to secure his/her place with a deposit, must provide written notice of withdrawal from courses by 5:30pm (NZ time) on: 

  • 13 January 2014 for Summer School papers
  • 14 March 2014 for First Semester papers
  • 21 March 2014 for Full Year papers
  • 25 July 2014  for Second Semester papers

If a student deletes in full and has completed the Course Approval process, tuition fees paid will be refunded in full, less a tuition refund fee of $100.00.

Exceptional Circumstances - partial refund of fees

A student may withdraw after these dates, and may receive up to a 50% refund of tuition fees in exceptional circumstances only (sundry, any agency or commission fees and administration fees are non-refundable). In these cases, withdrawal must be completed by:

  • 3 February 2014 for Summer School papers
  • 2 May 2014 for First Semester papers
  • 12 September 2014 for Second Semester and Full Year papers

"Exceptional circumstances" are defined as circumstances that are beyond the control of the student, and include illness supported by a medical certificate.

Any additional costs incurred by the University for external clinical placements will be deducted from any refund. 

No refunds are given for students who discontinue study after the official withdrawal dates.

Change of Status 

International students who are granted New Zealand residency while enrolled may be eligible to pay domestic fees for the current and subsequent years (see below). Proof of change of residential status can be demonstrated only by presenting an original passport with residence visa stamp.

To be considered for a refund of fees to the equivalent domestic fee level, the date of award of the residence visa (as printed on the visa) must be prior to:

  • 13 January 2014 for Summer School papers
  • 14 March 2014 for First Semester papers
  • 21 March 2014 for Full Year papers
  • 25 July 2014 for Second Semester papers

Award of the residence visa after these dates will mean ongoing charging at the international tuition rate for the duration of the paper(s). International students with pending New Zealand residency are advised to seek advice from the University about their situation prior to enrolment. 

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Fee Protection Policy

The University is governed by the Public Finance Act, the Education Act, and University Council regulations in regard of student fees. An individual fee account is maintained for each enrolled student. In the event that the University is not able to offer an academic programme for the semester intake indicated on the student's Offer of Place, all funds will be refunded to the student. Further information on the University's refund policy for international students can be found above.