Accessibility Skip to Global Navigation Skip to Local Navigation Skip to Content Skip to Search Skip to Site Map Menu

Service Notices Archive

April March February January December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015

April

RESOLVED: Unscheduled Outage: Blackboard Snapshots & Notifications - Tuesday, 26 April 2016, 1:00pm - ongoing (Resolved: Thu, 28 Apr 2016)

Scheduled Outage: Blackboard - Wednesday, 27 April 2016, 9:00pm - 10:00pm (Resolved: Wed, 27 Apr 2016)

RESOLVED: Scheduled Outage: Network Access Richardson North Tower - Wednesday, 27 April 2016, 5:30pm - 6:30pm (Resolved: Wed, 27 Apr 2016)

Unscheduled Outage: Blackboard Snapshots - Wednesday, 20 April 2016, 11:45am - Thursday, 21 April 2016, 12:00am (Resolved: Thu, 21 Apr 2016)

Emergency Scheduled Outage: Blackboard - Wednesday, 20 April 2016, 9:00pm - 10:00pm (Resolved: Wed, 20 Apr 2016)

Scheduled Outage: eVision; Wednesday, 20 April 2016, 8:30 p.m. – 9:30 p.m. (Resolved: Wed, 20 Apr 2016)

RESOLVED: Unscheduled Outage: Printing from Staff Desktop Computers; University of Otago Christchurch (Resolved: Tue, 19 Apr 2016)

Alert: High Capacity Storage (HCS) – Saving Files - Tuesday, 19 April 2016, 10:30am - 11:30am (Resolved: Tue, 19 Apr 2016)

Alert: Syncplicity (Supported Browsers) - Monday, 21 March 2016 (Resolved: Mon, 18 Apr 2016)

Outage: UO Christchurch School of Medicine, Future State Network Wireless Users Only, Saturday, 16 April 2016, 10:00am - 12:00pm (Resolved: Sat, 16 Apr 2016)

Scheduled Outage: Wellington School of Medicine Network - Friday, 15 April 2016, 6:00pm - 8:00pm (Resolved: Fri, 15 Apr 2016)

Unscheduled Outage: Telephone extensions at 51 Clyde Street (ITS), from Friday, 15 April 2016, 8:40 a.m. (Resolved: Fri, 15 Apr 2016)

Finance One - Thursday, 14 April 2016, 7:00pm - 8:30pm (Resolved: Thu, 14 Apr 2016)

Service Issue: Lecture Theatre Interlinking (Resolved: Thu, 14 Apr 2016)

Service Issue: Student Printing (Resolved: Mon, 11 Apr 2016)

Unscheduled Outage: EMC Networker Backup Services - Wednesday, 6 April 2016, 5:00pm - Friday, 8 April 2016 - RESOLVED (Resolved: Mon, 11 Apr 2016)

Scheduled Outage: Finance One - Saturday, 9 April 2016, 10:00am - 7:00pm (Resolved: Sat, 9 Apr 2016)

Service Alert: EFTPOS Terminal Problem, 9:00am-5:00pm Tuesday 5 April (Resolved: Fri, 8 Apr 2016)

Unscheduled Service Outage: Network - Wednesday, 6 April 2016, 1:00pm - Thursday, 7 April 2016, 8:30am (Resolved: Fri, 8 Apr 2016)

Resolved Service Outage: eVision - Wednesday, 6 April 2016, 5:00pm - 6:00pm (Resolved: Wed, 6 Apr 2016)

Scheduled Outage: Syncplicity Sync and Share - Saturday, 2 April 2016, 1:00pm - 5:00pm (Resolved: Sat, 2 Apr 2016)

^ Top of Page

March

Scheduled Outage: Internet Services - Thursday, 31 March 2016, 10:00pm - 10:15pm (Resolved: Thu, 31 Mar 2016)

Scheduled Outage: AskSMS - Thursday, 31 March 2016, 9:00am - 5:00pm (Resolved: Thu, 31 Mar 2016)

Scheduled Outage: Student Printing - Budget Recharge Kiosks - Thursday, 31 March 2016, 9:00am - 11:00p (Resolved: Thu, 31 Mar 2016)

ITS Service Update: Poor Internet Performance (Resolved: Wed, 30 Mar 2016)

ITS Closed for Easter Break and Otago Anniversary Day (Resolved: Tue, 29 Mar 2016)

Scheduled Outage: Student Printing; Wednesday, 30 March 2016, 3:00 p.m. – 5:00 p.m. (Resolved: Tue, 29 Mar 2016)

Scheduled Outage: Christchurch Network Access - Monday, 28 March 2016, 10:00am - 12:00noon (Resolved: Mon, 28 Mar 2016)

Alert: Increase in Spam with attachment - Friday, 18 March 2016, 9:30am - Ongoing (Resolved: Fri, 25 Mar 2016)

Scheduled Outage: AskSMS Support - Wednesday, 23 March 2016, 8:00am - 5:00pm (Resolved: Wed, 23 Mar 2016)

Scheduled Outage: Budget Recharge Kiosk (Student Printing) at Christchurch Campus; Wednesday, 23 March 2016, 9 a.m. - 10 a.m. (Resolved: Wed, 23 Mar 2016)

Scheduled Outage: eVision - Wednesday, 23 March 2016, 5:00pm - 9:00pm (Resolved: Tue, 22 Mar 2016)

Resolved: Service Alert: Future State Network Maintenance: Monday, 21 March, 11 p.m. – Tuesday, 22 March, 7:30 a.m (Resolved: Tue, 22 Mar 2016)

Scheduled Outage: Finance One - Saturday, 19 March 2016, 11:00am - 12:00pm (Resolved: Sat, 19 Mar 2016)

Scheduled Outage: HR Staff Web Kiosk - Wednesday, 16 March 2016, 6:00pm - 6:15pm (Resolved: Wed, 16 Mar 2016)

Scheduled Outage: eVision - Wednesday, 16 March 2016, 5:00pm - 6:00pm (Resolved: Wed, 16 Mar 2016)

Scheduled Outage: Portobello Network and PABX system - Wednesday, 16 March 2016, 8:30am - 12:00pm (Resolved: Wed, 16 Mar 2016)

RESOLVED - Scheduled Service Interruptions: High Capacity Storage (HCS) - Monday, 14 March 2016, 5:00pm-11:00pm (Resolved: Mon, 14 Mar 2016)

RESOLVED - Scheduled Outage: ITS Backup Service (Networker) - Monday, 14 March 2016, 9:00am - 5:00pm (Resolved: Mon, 14 Mar 2016)

Christchurch School of Medicine, Future State Wireless Network - Saturday, 12 March 2016, 10:00am - 12:00pm (Resolved: Sat, 12 Mar 2016)

Scheduled Outage: High Capacity Storage (HCS), Sunday, 6 March 2016, 7:30pm - Friday 11 March 2016, 12:00am (Resolved: Fri, 11 Mar 2016)

Resolved: Staff Email, Managed Desktop, Syncplicity - Tuesday, 8 March 2016, 8:30am-11:10am (Resolved: Tue, 8 Mar 2016)

Alert: More "Ransomware" Attacks Aimed at the University Community (Resolved: Mon, 7 Mar 2016)

Scheduled Outage: Student and Staff Managed Desktop. - Monday, 7 March 2016, 7:00am - 7:30am (Resolved: Mon, 7 Mar 2016)

Scheduled Outage BlackBoard, eVision, Library access & other Corporate Applications - Sunday 6 March 2016 from 9:00am - 09:30am (Resolved: Sun, 6 Mar 2016)

Unscheduled Outage: University Website, Wednesday 2 March, 8:30pm – Thursday 3 March, 8:20am (Resolved: Thu, 3 Mar 2016)

Scheduled Outage: evision - Wednesday, 2 March 2016, 6:00pm - 7:00pm (Resolved: Wed, 2 Mar 2016)

^ Top of Page

February

Resolved: Network Connectivity -Richardson Building- Floor 4 and 6, South Tower: Friday, 26 February 2016, 5:00pm - Monday, 29 February 2016, 8:00am (Resolved: Mon, 29 Feb 2016)

Unscheduled Alert: Syncplicity – Late December, 2015 - Ongoing (Resolved: Mon, 29 Feb 2016)

ITS Service Notice - Scheduled Outage: University of Otago Main Web Pages (www.otago.ac.nz) - Friday, 26 February 2016, 8:00pm - 9:00pm (Resolved: Fri, 26 Feb 2016)

Unscheduled Outage: eVision, Blackboard, Corporate Applications, My Research, HR Kiosk, Tuakiri - Monday, 22 February 2016, 10:00pm - 10:15pm (Resolved: Mon, 22 Feb 2016)

Scheduled Outage (Emergency): Services as listed (5 minutes per service) - Saturday, 20 February 2016, 9:00pm - 10:00pm (Resolved: Sat, 20 Feb 2016)

Scheduled Outage: Finance One - Friday, 19 February 2016, 5:30pm - Saturday, 20 February 2016, 7:00pm (Resolved: Sat, 20 Feb 2016)

Scheduled Outage: Christchurch Wireless (Limited on some floors) - Friday, 19 February 2016, 5:00pm - 7:00pm (Resolved: Fri, 19 Feb 2016)

Unscheduled Outage: Wellington Student WIFI (UO-STUDENT) - Wednesday, 3 February 2016, 4:47pm - 12 February 2016 (Resolved: Wed, 17 Feb 2016)

Unscheduled Service Outage: VPN Access to the University Network, 7:00-8:00pm, Friday 12 February 2016 (Resolved: Mon, 15 Feb 2016)

Scheduled Outage: Finance One - Saturday, 13 February 2016, 10:30am - 6:30pm (Resolved: Sat, 13 Feb 2016)

Unscheduled Outage: Emergency University VPN Service Upgrade - Friday, 12 February 2016, 7:00pm - 8:00pm (Resolved: Fri, 12 Feb 2016)

Resolved Outage: Future State Network - Friday, 12 February 2016, 7:00am - 8:30am (Resolved: Fri, 12 Feb 2016)

Resolved Emergency Outage: All Networks at Wellington Campus and Hutt Teaching Facility; Thursday 11 February 2016, 8:30 p.m. – 9:30 p.m. (Resolved: Thu, 11 Feb 2016)

Resolved: eVision - Thursday, 11 February 2016, 8:00pm - 9:00pm (Resolved: Thu, 11 Feb 2016)

Scheduled Outage: Network Access in Specified South Campus Buildings; Tuesday, 9 February 2016, 9:00 p.m. - 10:00 p.m. (Resolved: Tue, 9 Feb 2016)

Scheduled Outage: Selected ITS services - Monday, 8 February 2016, 6:00pm - 10:00pm (Resolved: Mon, 8 Feb 2016)

Resolved: Unscheduled Outage: ITS Corporate Applications and Online Phonebook; Tuesday, 02 February 2016, from 5:00 p.m. (Resolved: Tue, 2 Feb 2016)

Resolved: ITS Service Desk - Scheduled Outage: OurDrive (SharePoint) - Monday, 1 February 2016, 5:00pm - 6:00pm (Resolved: Mon, 1 Feb 2016)

^ Top of Page

January

Alert: EndNote X7 not currently compatible with Word 2016 for Mac - Thursday, 3 September 2015, 2:30pm - Ongoing (Resolved: Sun, 31 Jan 2016)

Scheduled Outage: ITS Corporate Applications: Friday 29 January 2016, 5:00PM - 10:00PM (Resolved: Fri, 29 Jan 2016)

Resolved: Otago CMS Webpage Editing System; Thursday, 28 January 2016, 9:00 a.m. - 10:00 a.m (Resolved: Thu, 28 Jan 2016)

Resolved: University Internet Access - brief outage during this time frame - Wednesday, 27 January 2016, 11:00pm - 11:30pm (Resolved: Wed, 27 Jan 2016)

Unscheduled Service Interruptions: Telephone Services in Sciences Precinct from Tuesday, 19 January 2016 (Resolved: Tue, 26 Jan 2016)

Scheduled Outage: University Future State Wireless access - Sunday, 24 January 2016, 6:00pm - 10:00pm (Resolved: Sun, 24 Jan 2016)

Scheduled Outage: All internet and connectivity - Friday, 22 January 2016, 10:30pm - Saturday, 23 January 2016, 2:30am (Resolved: Sat, 23 Jan 2016)

Scheduled Outage: eVision - Wednesday, 20 January 2016, 6:00pm - 7:00pm (Resolved: Wed, 20 Jan 2016)

Scheduled Outage: Networking UPS Maintenance on Christchurch and Wellington Campuses - Tuesday, 19 January 2016 & Wednesday, 20 January 2016 (Resolved: Wed, 20 Jan 2016)

Alert: Corporate Application - Tuesday, 19 January 2016, 5:00pm - 5:30pm (Resolved: Tue, 19 Jan 2016)

Resolved - Unscheduled Outage: Student Desktop - Friday, 15 January 2016, 1:15pm - Ongoing (Resolved: Mon, 18 Jan 2016)

Monthly Software Security Updates: Friday, 15 January 2016, 5:00pm to Monday, 18 January 2016, 12:00am (Resolved: Mon, 18 Jan 2016)

Scheduled Outage: High-Capacity Central File Storage (HCS) / Isilon - Thursday, 14 January 2016, 5:00pm - 10:00pm (Resolved: Thu, 14 Jan 2016)

Alert: Mac OS X 10.11 (El Capitan) Upgrade - Friday, 2 October 2015, 12:45 PM - ongoing (Resolved: Mon, 11 Jan 2016)

Resolved: Scheduled Outage: Network access in Archway Lecture Theatres, Archway West, Gregory Building, Leith Walk, Marama Hall and Staff Club - Saturday, 9 Jan, 7:00am to 4:00pm (Resolved: Sat, 9 Jan 2016)

Information Technology Services (ITS) will close at 3:00pm, Wednesday, 23 December 2015, and re-open at 8:30am, Tuesday, 5 January 2016 (Resolved: Tue, 5 Jan 2016)

^ Top of Page

December 2015

Resolved: Scheduled Outage: UO_WiFi Network Castle Theatres & Microbiology - Monday, 21 December 2015, 7:00pm - 9:00pm (Resolved: Mon, 21 Dec 2015)

Student Managed Desktop Internet Connectivity Interruptions (Resolved: Mon, 21 Dec 2015)

Resolved: Scheduled Outage: Access to File Storage, Virtual Desktop, Staff Email and Interim Wireless Network Services, Sunday, 20 December 2015, 6:00pm - 10:00pm (Resolved: Sun, 20 Dec 2015)

Scheduled Outage: Blackboard - Friday, 18 December 2015, 9:30am - 2:00pm (Resolved: Fri, 18 Dec 2015)

Alert: Emails from University staff to @hotmail, @outlook, @live and other Microsoft email accounts not delivered (Resolved: Thu, 17 Dec 2015)

UO_WIFI connectivity issues (Resolved: Wed, 16 Dec 2015)

Scheduled Outage: Wireless Access in Castle Lecture Theatres and Geology building - Monday, 14 December 2015, 9:00am - 11:00am (Resolved: Mon, 14 Dec 2015)

Monthly Software Security Updates: Friday, 11 December 2015 to Monday, 14 December 2015 (Resolved: Mon, 14 Dec 2015)

CMS Editing Site (webcontrib/deptcontrib) 11:00am - 12 noon - Sunday, 13 December 2015, 11:00am - 2:00pm (Resolved: Sun, 13 Dec 2015)

Scheduled Outage: uniFLOW Student Printing Service - Wednesday, 9 December 2015, 8:00am - Friday, 11 December 2015, 5:00pm (Resolved: Thu, 10 Dec 2015)

Alert: Lecture Theatres Computer Dropboxes - Monday, 12 October 2015 - Ongoing (Resolved: Mon, 7 Dec 2015)

Resolved: Christchurch Campus Network - UOC Main Building, 45 Cambridge Tce and 72 Oxford St. - Friday, 4 December 2015, 5:00pm - Monday, 7 December 2015, 8:00am (Resolved: Mon, 7 Dec 2015)

Scheduled Outage: OurDrive - Friday, 4 December 2015, 4:00pm - 5:00pm (Resolved: Fri, 4 Dec 2015)

Incident Report: Unscheduled Outage – Key University Services, 5:30pm Friday 27 November – 3:30pm Saturday 28 November (Resolved: Thu, 3 Dec 2015)

Resolved - Scheduled Outage: Users connected to the Future State Network - Thursday, 3 December 2015, 6:00pm - 9:00pm (Resolved: Thu, 3 Dec 2015)

Scheduled Outage: TEST Syllabus Plus (Resolved: Tue, 1 Dec 2015)

^ Top of Page

November 2015

Scheduled Outage: Network UPS (Backup power supplies) - Monday, 30 November 2015, 12:00am - Thursday, 3 December 2015, 12:00am (Resolved: Mon, 30 Nov 2015)

Alert: Novell Net Storage (including the Library Drop folder service) - Friday, 28 August 2015 - Permanent (Resolved: Thu, 26 Nov 2015)

Alert: Change to audioconference dial-in for those still using 083 044 - 1 November 2015 - Ongoing (Resolved: Thu, 26 Nov 2015)

University’s New Videoconferencing Service - Zoom (Resolved: Thu, 26 Nov 2015)

Scheduled System Upgrade: Otago Blogs and Podcasts: Wednesday 25th November 2015 9:00am - 11:00am (Resolved: Wed, 25 Nov 2015)

Scheduled Outage: OurDrive (Sharepoint), Monday, 23 November 2015, 5:00pm - 8:00pm (Resolved: Mon, 23 Nov 2015)

ITS Service Desk - Unscheduled Outage: Business Objects - Monday, 23 November 2015, 4:00pm - 5:00pm (Resolved: Mon, 23 Nov 2015)

Scheduled Service Update: DocuShare Upgrade, 5:30pm Thursday 19 November to 12noon Friday 20 November 2015 (Resolved: Mon, 23 Nov 2015)

Scheduled Outage: ITS Corporate Applications - Sunday, 22 November 2015, 8:00am - 1:00pm - PLEASE NOTE CHANGE OF DAY (Resolved: Sat, 21 Nov 2015)

Scheduled Outage: Identity Management System (Password changes) - Thursday, 19 November 2015, 5:00pm - 5:30pm (Resolved: Thu, 19 Nov 2015)

Resolved: eVision, Wednesday, 18 November 2015, 5:00pm - 6:00pm (Resolved: Wed, 18 Nov 2015)

Scheduled Outage (Intermittent): Syncplicity - Saturday, 14 November 2015, 2:00pm - 6:00pm
 
 (Resolved: Sat, 14 Nov 2015)

Alert: Outlook Crashing after Windows Operating System Update (Resolved: Fri, 13 Nov 2015)

ITS Scheduled Service Outage: Select TEST Corporate Systems (Resolved: Fri, 13 Nov 2015)

Alert: Release of Microsoft Windows 10 Operating System (Resolved: Fri, 13 Nov 2015)

Unscheduled Outage: Syncplicity - Wednesday, 4 November 2015, 3:30 PM (Resolved: Thu, 5 Nov 2015)

Unscheduled Outage: University Wireless Network Connectivitiy - UO-STAFF, UO-STUDENT, UO-GUEST, & UO-EXTERNAL - Tuesday, 3 November 2015, 11:40am (Resolved: Tue, 3 Nov 2015)

^ Top of Page

October 2015

Alert: eVision - Friday, 30 October 2015, 9:00pm - Saturday, 31 October 2015, 12:45pm (Resolved: Sat, 31 Oct 2015)

Scheduled Outage: Wireless Network in the ISB (May affect near by locations as well) - Friday, 30 October 2015, 11:30pm - Saturday, 31 October 2015, 12:30am (Resolved: Sat, 31 Oct 2015)

Unscheduled Outage: SafeAssign in Blackboard: Friday, 23 October 2015, 11:15 AM - Friday, 20 October 2015, 9:30am (Resolved: Fri, 30 Oct 2015)

ITS Service Desk - Alert: University of Otago Network Outage Resolved - Tuesday, 27 October 2015, 5:05pm - 8:11pm (Resolved: Tue, 27 Oct 2015)

Alert: Finance One (Citrix) Users may be Unable to Log In (Resolved: Tue, 27 Oct 2015)

Service Effectiveness Survey (Resolved: Fri, 23 Oct 2015)

Resolved: Unscheduled Network Outage: South Campus (Resolved: Thu, 22 Oct 2015)

Resolved: Safe Assign Functionality Within Blackboard - Friday, 16 October 2015, 1:00pm - Wednesday, 21 October 2015, 9:15am (Resolved: Wed, 21 Oct 2015)

Scheduled Outage: eVision - Wednesday, 21 October 2015, 5:00pm - 6:00pm - POSTPONED (Resolved: Tue, 20 Oct 2015)

ITS Service Desk - Scheduled Outage: Test System - Business Objects - Monday, 19 October 2015, 8:30am - 5:00pm (Resolved: Mon, 19 Oct 2015)

Scheduled Outage: Dental School Titanium system - Tuesday, 13 October 2015, 5:00pm - 9:00pm (Resolved: Tue, 13 Oct 2015)

Resolved: Student Webmail - Monday, 12 October 2015, 9:00am - 12:00pm (Resolved: Mon, 12 Oct 2015)

Scheduled Outage: UniFLOW Student Printing System - Friday, 9 October 2015, 9:00pm - 10:00pm (Resolved: Fri, 9 Oct 2015)

Resolved: Unscheduled Outage: Central Web Server (CMS) - Thursday, 8 October 2015, 8:30am - Ongoing (Resolved: Fri, 9 Oct 2015)

Scheduled Outage: Future State Network (UO_WIFI) wireless in specified buildings - Friday, 9 October 2015, 07:00 AM - 07:30 AM (Resolved: Fri, 9 Oct 2015)

Resolved: Chrome and Student Managed Desktop - 1st September 2015 - 8th October 2015 (Resolved: Thu, 8 Oct 2015)

Resolved: eVision, Scheduled Outage: 7 October 2015 (Resolved: Wed, 7 Oct 2015)

Scheduled Outages: Network Access from 'DE'-Labelled Ports and Wi-Fi in Science III Building; 5:00pm, Friday 02 October to 5:00pm, Saturday 03 October (Resolved: Sat, 3 Oct 2015)

^ Top of Page

September 2015

Scheduled Outage: Scopia Service at End-of-Life, 30 September 2015 - permanent (Resolved: Wed, 30 Sep 2015)

Alert: Access to Student/Staff Desktop and Scopia Desktop via Chrome Version 42 & 43 Temporary Fix (Resolved: Wed, 30 Sep 2015)

Resolved: Business Objects & eVision - Monday, 28 September 2015, 5:00pm - 6:00pm (Resolved: Mon, 28 Sep 2015)

Scheduled Outage: Credit Card Internet Gateway - Friday, 25 September 2015, 10:00am - 11:00am (Resolved: Fri, 25 Sep 2015)

Resolved: Intermittent Internet Service Issue (Resolved: Fri, 25 Sep 2015)

Scheduled Outage: Future State Network (UO_WIFI) wireless - Thursday, 24 September 2015, 7:00pm - 7:30pm (Resolved: Thu, 24 Sep 2015)

Unscheduled Outage: Docushare - Monday, 21 September 2015, 9:30am - Ongoing (Resolved: Mon, 21 Sep 2015)

Scheduled Outage: University network on Christchurch campus - Sunday, 20 September 2015, 9:00am - 1:00pm (Resolved: Sun, 20 Sep 2015)

Resolved: Citrix Student Managed Desktop and Christchurch Citrix Staff Managed Desktop - Thursday, 17 September 2015, 9:00pm - 11:00pm (Resolved: Thu, 17 Sep 2015)

Scheduled Outage: Oracle Identity Management: Wednesday, 16 September 2015, 4:30 pm - Thursday, 17 September 2015, 1:00 pm (Resolved: Thu, 17 Sep 2015)

Unscheduled Outage: Student Printing Services (Resolved: Thu, 17 Sep 2015)

Scheduled Outage: AuthDB Maintenance application - Wednesday, 16 September 2015, 4:30pm - 7:00pm (Resolved: Wed, 16 Sep 2015)

RESOLVED: Alert: Delay in Dispatch of Emails from Staffmail Accounts (Resolved: Tue, 15 Sep 2015)

Unscheduled Outage - Blackboard eLearning (Resolved: Tue, 15 Sep 2015)

Scheduled Outage: Service Application - Friday, 11 September 2015, 05:00 PM - Sunday, 13 September 2015, 05:00 PM (Resolved: Sun, 13 Sep 2015)

Scheduled Outage: School of Medicine - Wellington Campus Wireless LAN Controller (WLC) - Friday, 11 September 2015, 06:00 PM - 06:30 PM (Resolved: Fri, 11 Sep 2015)

Resolved: ITS Service Desk - Alert: Science One Building Network Access - Wednesday, 9 September 2015, 09:15 AM - On Going (Resolved: Fri, 11 Sep 2015)

UPDATE 3: Migration Complete: Staff Email (StaffMail) Upgrade – Update 2 (20 August) (Resolved: Mon, 7 Sep 2015)

ITS Service Update: High Capacity Storage (HCS) File Recovery (Resolved: Fri, 4 Sep 2015)

Scheduled Outage: Identity Management System - Wednesday, 2 September 2015, 09:00 AM - Thursday, 3 September 2015, 05:00 PM (Resolved: Thu, 3 Sep 2015)

Scheduled Outage: eVision - Wednesday, 2 September 2015, 05:00 PM - 06:00 PM (Resolved: Wed, 2 Sep 2015)

^ Top of Page

August 2015

Update of uniFLOW Printing Systems (Resolved: Thu, 27 Aug 2015)

ITS Service Desk - Alert: SPAM Email Messages - Thursday, 20 August 2015, 10:30 AM - On Going (Resolved: Wed, 26 Aug 2015)

ITS Service Desk - Scheduled Outage: Blogs and Podcasts - Tuesday, 25 August 2015, 02:00 PM - 04:00 PM (Resolved: Tue, 25 Aug 2015)

Service Issue: Access to Some University Services from SDHB Network in Invercargill (Resolved: Fri, 21 Aug 2015)

ITS Service Desk - Scheduled : Internet Explorer 11 Update - Wednesday, 19 August 2015. (Resolved: Wed, 19 Aug 2015)

Resolved: ITS Service Notice: Scheduled Outage: Monthly Software Security Updates - Friday, 14 Aug 2015, 5:00 PM - Sunday, 16 Aug 2015, 5:00PM (Resolved: Sun, 16 Aug 2015)

Resolved: Scheduled Outage: eVision - Sunday, 16 August 2015, 9:00 AM - 2:00 PM (Resolved: Sun, 16 Aug 2015)

ITS Service Desk - Scheduled Outage: Portobello Network - Friday, 14 August 2015, 12:00 PM - 02:00 PM (Resolved: Fri, 14 Aug 2015)

Staff Email (StaffMail) Upgrade (Resolved: Fri, 14 Aug 2015)

Scheduled Service Update: DocuShare Upgrade, 8:00pm Sunday 9 August – 5:00pm Thursday 13 August 2015 (Resolved: Thu, 13 Aug 2015)

Scheduled Outage: My Research - Wednesday, 12 August 2015, 12noon-1:00pm (Resolved: Wed, 12 Aug 2015)

Scheduled Outage: High Capacity Storage Shares - Saturday, 8 August 2015, 01:00 PM - Sunday, 9 August 2015, 12:00 PM (Resolved: Mon, 10 Aug 2015)

Service Change: Change of location for recorded Lecture Files - Wednesday, 29 July 2015, 5:00 PM (Resolved: Sat, 8 Aug 2015)

Scheduled Outage: ITS Corporate System Applications - Wednesday, 5 August 2015, 05:00 PM - 07:00 PM (Resolved: Wed, 5 Aug 2015)

ITS Service Desk - Scheduled Outage: OurDrive - Monday, 3 August 2015, 5:00 PM - 8:00 PM (Resolved: Mon, 3 Aug 2015)

Scheduled Outage : eVision - Friday, 31 July 2015, 5:00pm - Sunday, 2 August 2015 6:00pm (Resolved: Sun, 2 Aug 2015)

Scheduled Outage: eVision - Sunday 16 August 2015, 9:00 AM - 2:00 PM (Resolved: Sun, 2 Aug 2015)

^ Top of Page

July 2015

Resolved: Unscheduled Outage: Student Desktop - Tuesday, 28 July 2015, 09:50 AM - On Going (Resolved: Fri, 31 Jul 2015)

ITS Service Desk - Scheduled Outage: Alldropboxes - Thursday, 30 July 2015, 05:00 PM - Friday, 31 July 2015, 08:30 AM (Resolved: Fri, 31 Jul 2015)

ITS Service Desk - Alert: Spam Phishing Email, Thursday, 23 July 2015, 08:30 AM - On Going (Resolved: Thu, 30 Jul 2015)

ITS Service Desk - Scheduled Outage: SafeAssign submission and reports in Blackboard - Wednesday, 29 July 2015, 07:30 PM - 11:30 PM (Resolved: Wed, 29 Jul 2015)

Unscheduled Outage: UOW Wifi: Level J in WSB and Link Block; Monday, 27 July 2015 (Resolved: Mon, 27 Jul 2015)

Alert: Very dangerous Australia Post Phishing email (Resolved: Thu, 23 Jul 2015)

Service Performance Issue : Internet connectivity and speed - Monday, 13 July 2015, 12:30pm - Resolved (Resolved: Mon, 20 Jul 2015)

Resolved: Scheduled Outage: System Security Patching - Friday, 17 July 2015, 5:00 PM - Sunday, 19 July 2015, 5:00 PM (Resolved: Sun, 19 Jul 2015)

ITS Service Notice - Scheduled Outage: Network - Science 3 - Friday, 17 July 2015, 6:00 pm - Saturday, 18 July 2015, 12:00 pm (noon) (Resolved: Sat, 18 Jul 2015)

Alert : Outgoing Email to Non-University Destinations - from 8:30am, Monday 6 July 2015 to Friday 17 July 2015 (Resolved: Fri, 17 Jul 2015)

Scheduled Service Outage: Internet Access - 6:00-6:15pm, Friday 17 July (Resolved: Fri, 17 Jul 2015)

UOW Wi-Fi Service Outage - Wednesday, 15 July 2015, 17:00 PM - 19:00 PM (Resolved: Wed, 15 Jul 2015)

Scheduled Outage: Talent2 (HR Systems) - Friday 10 July 2015, 07:00 AM - Tuesday 14 July 2015, 10:00 AM (Resolved: Tue, 14 Jul 2015)

Intermittent Service Interruptions: Student Printing Services (Resolved: Tue, 14 Jul 2015)

Staff Web Kiosk Issue Internet Explorer 11 - update (Resolved: Tue, 14 Jul 2015)

Service Issue: Syncplicity Sync and Share (Resolved: Mon, 6 Jul 2015)

Student IT Services Availability During Semester Break (Resolved: Mon, 6 Jul 2015)

Reduced Staffing Due to Weather Conditions (Resolved: Mon, 6 Jul 2015)

Alert : Student Manged Desktop - Monday, 4 May 2015, 12:00 PM - On Going (Resolved: Mon, 6 Jul 2015)

Alert : Outgoing email to Microsoft Services - Monday, 6 July 2015, 08:30 AM - Friday, 10 July 2015 05:00 PM (Resolved: Mon, 6 Jul 2015)

High Capacity Storage (HCS) SMB Share Access Upgrade (Resolved: Sun, 5 Jul 2015)

ITS Service Desk Closing Early on Wednesday 03 June 2015 (Resolved: Sat, 4 Jul 2015)

ITS Service Desk Closed from 4:00pm, Wednesday 03 June 2015 (Resolved: Sat, 4 Jul 2015)

Scheduled Outage: Scopia Desktop - Friday, 3 July 2015, 5:30 PM - Saturday, 4 July 2015, 12:00 Noon (Resolved: Sat, 4 Jul 2015)

Syncplicity Update - Friday, 3 July 2015, 05:00 PM - 05:30 PM (Resolved: Fri, 3 Jul 2015)

Scheduled Outage: High-Capacity Central File Storage (HCS) / Isilon: Thursday, 02 July 2015, 08:00 PM - 09:00 PM (Resolved: Thu, 2 Jul 2015)

^ Top of Page

June 2015

Scheduled Service Outage: Mail Express File Drop - 5-6pm, Tuesday 30 June (Resolved: Tue, 30 Jun 2015)

Scheduled Outage: network access from ‘DJ’ Ports in Science III Building; Sat 27 June 2015 to Sun 28 June 2015 (Resolved: Sun, 28 Jun 2015)

Alert: Risk of Network Services Outage in North Campus; Sat 27 June 2015 to Sun 28 June 2015 (Resolved: Sun, 28 Jun 2015)

Scheduled Outage : Business Objects (production) - Thursday, 25 June 2015, 07:00 PM - 07:30 PM (Resolved: Thu, 25 Jun 2015)

Changes to Blackboard, June 24, 2015 (Resolved: Thu, 25 Jun 2015)

Unscheduled Outage : Blackboard - Tuesday, 23 June 2015, 06:30 PM - 06:45 PM (Resolved: Tue, 23 Jun 2015)

Possible Disruption to Online Library Resources Access (Resolved: Mon, 22 Jun 2015)

ITS Service Notice - Scheduled Outage: Otago Blogs and Podcasts (Resolved: Mon, 22 Jun 2015)

ITS Service Notice - Scheduled Outage: High Capacity Storage (HCS) SMB Share Access - Saturday, 20 June 2015, 8:30am - 7:00pm (Resolved: Sat, 20 Jun 2015)

ITS Service Notice - Scheduled Outage: OurDrive (SharePoint) - Friday, 19 June 2015, 5:30pm - 9:30pm (Resolved: Fri, 19 Jun 2015)

Student Printing - Thursday, 18 June 2015, 07:00 AM - 08:00 AM (Resolved: Thu, 18 Jun 2015)

Student IT Availibility in Library During Semester Break (Resolved: Fri, 12 Jun 2015)

RESOLVED: ITS Service Notice - Unscheduled Outage : uniFLOW Student Printing System / @Print B&W - Monday, 8 June 2015, 10:30 AM - 09:30 PM (Resolved: Mon, 8 Jun 2015)

Student Printing (Resolved: Sat, 6 Jun 2015)

ITS Service Desk Closed from 4pm - 7pm, Wednesday 03 June 2015 (Resolved: Wed, 3 Jun 2015)

ITS Scheduled Outage: Credit Card Gateway (Resolved: Tue, 2 Jun 2015)

Unscheduled Outage : University of Otago Wellington campus wireless network - Monday, 25 May 2015, 10:15 AM - On Going (Resolved: Mon, 1 Jun 2015)

^ Top of Page

May 2015

Unscheduled Outage : University of Otago Wellington campus wireless network - Monday, 25 May 2015, 10:15 AM - On Going (Resolved: Thu, 28 May 2015)

Scheduled Outage : Uniflow (Student Printing) - Wednesday, 27 May 2015, 09:00 PM - 10:00 PM (Resolved: Fri, 22 May 2015)

Unscheduled Outage : Wireless Access Points - Tuesday, 28 April 2015, 01:00 PM - On Going (Resolved: Fri, 15 May 2015)