Service Notices Archive

April March February January December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013

April

Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 7:00pm-9:00pm, 16 April 2014 (Resolved: Wed, 16 Apr 2014)

Scheduled Outage - Syncplicity Sync & Share unavailable, Wednesday 16 April 2014, 4:30pm to 4:40pm (Resolved: Wed, 16 Apr 2014)

ITS Service Notice: Scheduled network outage, Saturday, 12 April 2014, 11:00pm to 12:00 midnight (Resolved: Mon, 14 Apr 2014)

ITS Service Notice - Scheduled wireless network outage, Sunday, 13 April 2014, 9:00am to 6:00pm (Resolved: Mon, 14 Apr 2014)

Software updates Friday 11 April 2014, 6:00pm - Saturday 12 April 2014, 4:00pm (Resolved: Sat, 12 Apr 2014)

Scheduled Outage: Finance One Application Update - 6:00 pm - 8:00 pm Tuesday 8 April 2014 (Resolved: Tue, 8 Apr 2014)

Resolved: ITS Service Notice: Scheduled outage for UniTube, 3 April 2014, 9:00pm-11:30pm (Resolved: Fri, 4 Apr 2014)

Resolved: ITS Information Security - Currently Experiencing a Concerted Phishing Attack (Resolved: Tue, 1 Apr 2014)

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March

Service Alert: Audio Recordings in Castle 1 (Resolved: Sat, 29 Mar 2014)

Unscheduled: Network Outage/Performance Degradation - Monday 24 February, 9:30am - ongoing (Resolved: Thu, 27 Mar 2014)

Resolved: Scheduled Service Outage: Network Maintenance: Thursday 27th March 2014 23:00 - 00:00 (1 Hour) (Resolved: Thu, 27 Mar 2014)

ITS Service Alert: Sending of Email via StaffMail via Internet (Off-Campus) (Resolved: Sat, 22 Mar 2014)

ITS eLearning and eResearch - Question and Answer Session (Resolved: Fri, 21 Mar 2014)

Resolved Scheduled Outage: Corporate Applications - Wed 19th March, 5:15pm - 7:00pm (Resolved: Wed, 19 Mar 2014)

Scheduled Service Outage: Monthly Security Updates, Fri 14 March 2014 5:00pm to Sun 16 March 2014 5:00pm (Resolved: Sun, 16 Mar 2014)

Scheduled: Network Outage - All network access including wireless - Tuesday 11 March 2014, 11pm - Wednesday 12 March 2014, 7am (Resolved: Wed, 12 Mar 2014)

Resolved: ITS Scheduled Network Outage (Resolved: Sun, 9 Mar 2014)

ITS Scheduled Service Outage: University Network (Resolved: Fri, 7 Mar 2014)

Resolved: ITS Scheduled Service Outage: Corporate Systems (Resolved: Wed, 5 Mar 2014)

Resolved: Scheduled Service Outage: Wednesday 5 March 2014 17:00 - 19:00 OURDrive (Resolved: Wed, 5 Mar 2014)

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February

ITS Operations Notice: Networker Software Upgrade for Clients and Recommendations (Resolved: Fri, 28 Feb 2014)

Unscheduled: Network Outage - Monday 24 February 2014, 8:00pm - 8:37pm (Resolved: Mon, 24 Feb 2014)

Service Alert: Otago Wiki Monday 24th February 2014 (Resolved: Mon, 24 Feb 2014)

Unscheduled Outage: Campus Telephones (Resolved: Fri, 21 Feb 2014)

Resolved: Scheduled Outage - Wireless Network - Te Rangi Hiroa College (Resolved: Sun, 16 Feb 2014)

Resolved: Unscheduled Network Outage/Performance Degradation (Resolved: Fri, 14 Feb 2014)

Scheduled Outage Disability - Software Upgrades (Resolved: Wed, 5 Feb 2014)

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January

Resolved: Alert: Delayed off-campus email delivery, Monday 27 January 2014, 8:30am to 9:00am (Resolved: Mon, 27 Jan 2014)

Resolved: Blogs and podcasting websites outage (Resolved: Wed, 22 Jan 2014)

Completed: Major Network Outage, 9:00am to 3:00pm, Sunday, 19 January (Resolved: Sun, 19 Jan 2014)

Scheduled Service Outage: Blackboard, Friday 17 January 2014, 9:00pm-9:15pm (Resolved: Fri, 17 Jan 2014)

Scheduled Service Outage: Student Management Systems and Business Objects Friday 17th January 2014 20:00 - 21:00 (Resolved: Fri, 17 Jan 2014)

Resolved: Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 15 January 2014, 7:00pm-9:00pm (Resolved: Wed, 15 Jan 2014)

ITS Service Notice: Scheduled Outage for Staff Web Kiosk, Saturday 11 January 2014, 9:00am-1:00pm (Resolved: Sun, 12 Jan 2014)

Alert: Changes to Student Printing System - Friday 28 June 2013 - Ongoing (Resolved: Fri, 10 Jan 2014)

Service Alert: Finance One will be unavailable from the 3rd to 6th of January 2014 (Resolved: Tue, 7 Jan 2014)

Resolved: ITS Christmas Hours (Resolved: Thu, 2 Jan 2014)

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December 2013

Service Alert: VHS videotapes will no longer be used in lecture theatres (Resolved: Tue, 31 Dec 2013)

Update: ITS Service Notice - Scheduled Outages: Network Upgrade - 14, 15 & 19 January 2014 (Resolved: Thu, 19 Dec 2013)

Scheduled Service Outage: OURDrive Tuesday 17 December 5pm to 9pm (Resolved: Tue, 17 Dec 2013)

Resolved: Touch Point Upgrade - Tuesday, 10 December 4pm - Wednesday 11 December 8:30am (Resolved: Wed, 11 Dec 2013)

Service Outages: Flood Protection Work Affecting Network Services, Monday 25 November to Friday 6 December 2013, 5:00-9:00pm (Resolved: Sun, 8 Dec 2013)

ITS Service Notice: Unscheduled Network Outage, Thursday, 5 December 2013, 8.30am - 12.05pm RESOLVED (Resolved: Fri, 6 Dec 2013)

ITS Service Notice: Blackboard - Snapshots Not Running - RESOLVED (Resolved: Thu, 5 Dec 2013)

Planned network outage (Resolved: Mon, 2 Dec 2013)

Blackboard - Access to Content Issues (Resolved: Mon, 2 Dec 2013)

ServiceOutage: Blackboard Friday 29 November - Monday 2 December 2013 (Resolved: Mon, 2 Dec 2013)

Service Issue Resolved: Off-Campus Internet Access (Resolved: Sun, 1 Dec 2013)

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November 2013

Service Desk Closed and Customer Services Staff Unavailable - 3:15-4:30pm, Friday 29 November (Resolved: Fri, 29 Nov 2013)

Resolved: Student Mail Friday 22nd November 2013 12:00pm (noon) - Ongoing (Resolved: Fri, 29 Nov 2013)

Resolved - ITS Service Notice: Finance 1 server updates, 26 November 2013 5:30pm to 9:00pm (Resolved: Tue, 26 Nov 2013)

Scheduled Outage: OURDrive Friday 22nd November 2013 12:00pm (noon) - 3:00pm (Resolved: Fri, 22 Nov 2013)

Resolved: ITS Corporate System Applications, Wednesday, 20 November 2013, 5:00pm - 7:00pm (Resolved: Wed, 20 Nov 2013)

Resolved: Scheduled Outage: ITS File Share Hardware Maintenance, Saturday, 16 November 2013, 2:00pm-6:00pm (Resolved: Sat, 16 Nov 2013)

ITS Service Desk Hours: 11 November 2013 - 5 January 2014 (Resolved: Sat, 16 Nov 2013)

Slow Network Speeds (Resolved: Thu, 14 Nov 2013)

Scheduled Outage: Updates to the ITS Corporate System Applications. Time frame: 7-10pm Wednesday 6th November 2013 (Resolved: Wed, 6 Nov 2013)

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October 2013

Service Restored: Network Conferencing and VPN Services, 5:00am-7:00am Sunday 13 October (Resolved: Sun, 13 Oct 2013)

Business Objects Human Resources (HR) Reports Fail Intermittently (Resolved: Fri, 11 Oct 2013)

Scheduled Outage: University of Otago's Off Campus Internet Services, Thursday, 10th October 2013, 5:00-6.00am (Resolved: Thu, 10 Oct 2013)

Resolved: Managed Desktop Fileserver. Time frame: 10:00pm Tues 8th Oct - 10:15pm Tues 8th Oct 2013 (Resolved: Tue, 8 Oct 2013)

Resolved: Business Objects Reporting. Time frame: 1:00pm Fri 4th Oct - 8:00am Mon 7th Oct 2013 (Resolved: Mon, 7 Oct 2013)

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September 2013

Service Outage: Internet Connectivity, 7:00am-9:00am Sunday 29 September (Resolved: Sun, 29 Sep 2013)

Scheduled Outage: ITS Corporate Applications (Resolved: Wed, 25 Sep 2013)

Resolved: Degradation of International Network Traffic (Resolved: Wed, 25 Sep 2013)

Resolved: Human Resources Touchpoint Upgrade - Monday, 23 September 4:00pm – Tuesday, 24 September 08.30am 2013 (Resolved: Tue, 24 Sep 2013)

Resolved: Scheduled Outage: e:Vision Updates (Resolved: Thu, 19 Sep 2013)

Re-Scheduled Outage: Christchurch Campus Riverside Block - Mains Power Outage, Wednesday, 18 September 2013 12.15am - 12.30am (Originally planned Wednesday 11 September) (Resolved: Wed, 18 Sep 2013)

Alert: Password Change Error Message - Sunday, 8 September 2013 – 10:00am to Tuesday, 10 September - 4:50pm (Resolved: Tue, 17 Sep 2013)

Current Outage: Student printing system - Monday, 16 September 2013, 2:00pm - 2:20pm (Resolved: Mon, 16 Sep 2013)

Scheduled Outage - Monthly Security Updates. Time Frame: 5:00pm Friday 13th Sept 2013 - 5:00pm Sunday 15th Sept 2013 (Resolved: Sun, 15 Sep 2013)

Resolved: Property Services advise that Burns CAL Lab and Arts CAL labs are closed while under repair (Resolved: Wed, 11 Sep 2013)

Unscheduled Outage: eVision- Saturday 7 September 2013, 12:30pm to Monday 9 September 2013, 12:30pm (Resolved: Mon, 9 Sep 2013)

Unscheduled Outage: Business Objects - Monday 9 September 2013, 8:30am - 9:20am (Resolved: Mon, 9 Sep 2013)

Scheduled Outage [UPDATED] - Blackboard, Podcasts, Blogs, Corporate Applications, Finance One, Business Objects, Celerra File Shares - Saturday 7 September 2013 – 10:00am to (6:00pm) - Now Ongoing: Intermittent (Resolved: Sat, 7 Sep 2013)

ITS Service Notice: Resolved – ITS Corporate System Applications updates, Wednesday, 4 Sept 2013, 5:00pm to 7:00pm (Resolved: Wed, 4 Sep 2013)

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August 2013

Scheduled Outage : Podcasting Emergency Disk Expansion (Resolved: Sat, 31 Aug 2013)

Resolved: Hyperlinks in PowerPoint 2011 on Lecture Theatre Mac computers, Tuesday 16 July - ongoing (Resolved: Fri, 30 Aug 2013)

Resolved: Unscheduled Intermittent Outage Corporate Applications - Tuesday 27 August 2013 9.30am - 6.45pm (Resolved: Tue, 27 Aug 2013)

Resolved: Using Your Challenge Questions to Reset Your Password (Resolved: Tue, 27 Aug 2013)

Resolved: Web Traffic Performance (Resolved: Fri, 23 Aug 2013)

ITS Service Notice: Scheduled: UniFLOW Printing System outage, 22 August 2013, 11:00pm to 11:30pm (Resolved: Thu, 22 Aug 2013)

Resolved: Scheduled Outage: Security Updates - Friday 16th August 2013 5:00pm- Sunday 18th August 2013 7:00pm (Resolved: Sun, 18 Aug 2013)

Resolved - Very Slow Off Campus Network Access for Students Monday, 12 August 2013, 3.30pm - ongoing (Resolved: Fri, 16 Aug 2013)

Scheduled: Updates to the ITS Corporate System Applications and e:Vision (Resolved: Fri, 9 Aug 2013)

Scheduled Outage - Network - All Off Campus Thursday 8 August 2013, 11pm – Midnight (Tonight) (Resolved: Thu, 8 Aug 2013)

Scheduled Outage: ITS Corporate System Applications (Resolved: Wed, 7 Aug 2013)

Resolved: Unscheduled Outage - Student printing in Wellington - Monday 29 July 2013 3pm - Ongoing (Resolved: Thu, 1 Aug 2013)

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July 2013

Alert: 'Internet Gateway Account created' email (Resolved: Sun, 28 Jul 2013)

Resolved: Unscheduled Outage: Access to Some Corporate Applications - 1:45am Wednesday 24 July - on-going (Resolved: Wed, 24 Jul 2013)

StudentMail Webmail (Office 365) service will be upgraded - 20 July 2013 (Resolved: Sat, 20 Jul 2013)

Resolved: Scheduled Outage - Updates to the ITS Corporate System Applications. Wednesday 17th July 2013, 5:00pm - 7:00pm (Resolved: Wed, 17 Jul 2013)

Resolved: Scheduled Outage: Networker Backup services - Tuesday 16th July 2013, 8.30am - 5.00pm (Resolved: Tue, 16 Jul 2013)

Alert: Error message 'no response from web server' when accessing Corporate Applications - Ongoing (Resolved: Tue, 16 Jul 2013)

Email Security Notice June 2013 (Resolved: Mon, 15 Jul 2013)

Unscheduled Outage - Uniprintstop Printing System - Wednesday, 10 July 2013, 12.05pm – 12.20pm (Resolved: Wed, 10 Jul 2013)

Unscheduled Outage - eVision Portal - Tuesday 9 July 2013, 5.00pm – 5.30pm (Resolved: Tue, 9 Jul 2013)

Self-Service Password Management Challenge Questions Change (Resolved: Fri, 5 Jul 2013)

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June 2013

Alert: Mobile Data Usage on University Smart Phones & Tablets (Resolved: Sun, 30 Jun 2013)

Scheduled Service Outage: Update and maintenance window for the Student Printing System - Monday, 24 June – Friday, 28 June 2013 (Resolved: Fri, 28 Jun 2013)

Scheduled Outage : Tuesday 25th June 2013, 5:00 pm to 6:00 pm - Updates to the ITS Corporate System Applications (Resolved: Tue, 25 Jun 2013)

Scheduled Outage - Monday 24 June 2013 6:00pm – 7:00pm - Orac (FileMaker Pro server) Upgrade (Resolved: Mon, 24 Jun 2013)

Scheduled Service Outage: UniTube - Friday, 21 June 2013 - 7am to 10pm (Resolved: Fri, 21 Jun 2013)

Alert: Windows 8 and Student iPrint - February 2013 - ongoing (Resolved: Thu, 20 Jun 2013)

Scheduled Service Outage: Updates to the ITS Corporate System Applications (Resolved: Wed, 19 Jun 2013)

Service Delay: Off-Campus Email Delivery (Resolved: Sat, 15 Jun 2013)

Service Update: Postgraduate Student Email Addresses (Resolved: Wed, 12 Jun 2013)

Off-campus Email Delivery Failures due to Phishing Incident (Resolved: Mon, 10 Jun 2013)

Resolved: Email Delivery Failures (Resolved: Mon, 10 Jun 2013)

Scheduled Service Outage: Updates to the ITS Corporate System Applications, Sunday 9th June 5pm - 7pm (Resolved: Sun, 9 Jun 2013)

 

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New Zealand

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Fax 64 3 479 8577
Email its@otago.ac.nz