Service Notices Archive

July June May April March February January December 2013 November 2013 October 2013 September 2013 August 2013

July

Alert: Regarding Outages Friday 11 July 2014 5:00pm to Sunday 13 July 2014 5:00pm (Resolved: Tue, 22 Jul 2014)

Service Notice: Printing to zero balance/scanning with zero balance (Resolved: Sun, 20 Jul 2014)

Citrix Not Launching Applications in Firefox v30.0 Fix (Resolved: Sat, 19 Jul 2014)

Staff Web Kiosk Issue with latest Google Chrome (v34) Update and Internet Explorer 11 (Resolved: Thu, 17 Jul 2014)

Resolved: Monthly Security Updates (Resolved: Sun, 13 Jul 2014)

Citrix / Finance One Login Issues (Resolved: Tue, 8 Jul 2014)

Resolved: webpages.otago.ac.nz (Shelob) - Mon 7th July 2014, 5:00pm - 7:00pm (Resolved: Mon, 7 Jul 2014)

Scheduled Outage : Blogs and Podcast website - Friday 4th July 2014, 9:30am – 10:30am (Resolved: Fri, 4 Jul 2014)

Scheduled Outage : Maori Research - Wednesday 2nd July 2014, 5:00pm – 7:00pm (Resolved: Wed, 2 Jul 2014)

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June

Scheduled Outage : Database Server Restart - Fri 27th June 2014, 5:00pm - 6:00pm

 (Resolved: Fri, 27 Jun 2014)

Scheduled Service Outage: Otago Capture Tue 24 June 2014 9:00am - 11:00am (Resolved: Tue, 24 Jun 2014)

Scheduled: Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 7:00pm-9:00pm, 19 June 2014 (Resolved: Thu, 19 Jun 2014)

Service Notice: Issue with scheduled Business Objects email/FTP reports (Resolved: Tue, 10 Jun 2014)

Resolved: Unscheduled - University Website Performance Issues - 09 June 2014 - 2:30pm - 10 June 2014 (Resolved: Tue, 10 Jun 2014)

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May

Scheduled Emergency Maintainence: Wireless Access Specific Areas of the Dunedin Campus. 11pm Tue 27 May - 1am Wed 28 May 2014 (Resolved: Wed, 28 May 2014)

Apple's security flaw: patches available now (Resolved: Wed, 28 May 2014)

Resolved: Service Outage Associated with Network Upgrade Project, 6.00pm, Friday, 23 May 2014 - 8.00pm, Sunday, 25 May 2014 (Resolved: Sun, 25 May 2014)

Intermittent Outage: Student printing system - Friday, 23 May 2014 (Resolved: Fri, 23 May 2014)

Scheduled Outage: Corporate Applications - Wed 21st May 2014, 5:00pm - 7:00pm (Resolved: Wed, 21 May 2014)

Resolved - Unscheduled Outage: Unitube - Tuesday 20 May 2014, 10am - 12.30pm (Resolved: Wed, 21 May 2014)

Resolved - Scheduled Service Outage: Monthly Security Updates, 5:00pm Fri 16 May 2014 - 5:00pm Sun 18 May 2014 (Resolved: Sun, 18 May 2014)

Scheduled Service Outages: Uniflow (Student Printing System), Blackboard, Podcasting, Unitube and Staff Web Kiosk (Resolved: Sat, 17 May 2014)

Resolved: Service Notice: Unscheduled, ongoing issues with @Print component of the student printing service. (Resolved: Tue, 13 May 2014)

Anatomy Student Resources (Moodle) (Resolved: Fri, 9 May 2014)

ITS Service Notice: Scheduled Outage - Email server maintenance, Friday 9 May 2014, 8:00am to 10:00am (Resolved: Fri, 9 May 2014)

Interruption to Blackboard Access During Mid-Semester Break (Resolved: Fri, 9 May 2014)

Resolved: Service Notice: Student Printing Outage (Resolved: Tue, 6 May 2014)

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April

Alert: PIMS and other APEX Application Login Issues (Resolved: Mon, 28 Apr 2014)

Resolved: ITS Closed for Easter Break and Otago Anniversary Day (Resolved: Wed, 23 Apr 2014)

Resolved: Scheduled Outage - Network Services Application, Wednesday 16 April 2014, 9pm to Wednesday 23 April 2014, 8am (Resolved: Wed, 23 Apr 2014)

Resolved: Student Management System. 9:00pm Wednesday 16 April 2014 – 8:00 am Wednesday 23 April 2014 (Resolved: Wed, 23 Apr 2014)

Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 7:00pm-9:00pm, 16 April 2014 (Resolved: Wed, 16 Apr 2014)

Scheduled Outage - Syncplicity Sync & Share unavailable, Wednesday 16 April 2014, 4:30pm to 4:40pm (Resolved: Wed, 16 Apr 2014)

ITS Service Notice - Scheduled wireless network outage, Sunday, 13 April 2014, 9:00am to 6:00pm (Resolved: Mon, 14 Apr 2014)

ITS Service Notice: Scheduled network outage, Saturday, 12 April 2014, 11:00pm to 12:00 midnight (Resolved: Mon, 14 Apr 2014)

Software updates Friday 11 April 2014, 6:00pm - Saturday 12 April 2014, 4:00pm (Resolved: Sat, 12 Apr 2014)

Scheduled Outage: Finance One Application Update - 6:00 pm - 8:00 pm Tuesday 8 April 2014 (Resolved: Tue, 8 Apr 2014)

Resolved: ITS Service Notice: Scheduled outage for UniTube, 3 April 2014, 9:00pm-11:30pm (Resolved: Fri, 4 Apr 2014)

Resolved: ITS Information Security - Currently Experiencing a Concerted Phishing Attack (Resolved: Tue, 1 Apr 2014)

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March

Service Alert: Audio Recordings in Castle 1 (Resolved: Sat, 29 Mar 2014)

Unscheduled: Network Outage/Performance Degradation - Monday 24 February, 9:30am - ongoing (Resolved: Thu, 27 Mar 2014)

Resolved: Scheduled Service Outage: Network Maintenance: Thursday 27th March 2014 23:00 - 00:00 (1 Hour) (Resolved: Thu, 27 Mar 2014)

ITS Service Alert: Sending of Email via StaffMail via Internet (Off-Campus) (Resolved: Sat, 22 Mar 2014)

ITS eLearning and eResearch - Question and Answer Session (Resolved: Fri, 21 Mar 2014)

Resolved Scheduled Outage: Corporate Applications - Wed 19th March, 5:15pm - 7:00pm (Resolved: Wed, 19 Mar 2014)

Scheduled Service Outage: Monthly Security Updates, Fri 14 March 2014 5:00pm to Sun 16 March 2014 5:00pm (Resolved: Sun, 16 Mar 2014)

Scheduled: Network Outage - All network access including wireless - Tuesday 11 March 2014, 11pm - Wednesday 12 March 2014, 7am (Resolved: Wed, 12 Mar 2014)

Resolved: ITS Scheduled Network Outage (Resolved: Sun, 9 Mar 2014)

ITS Scheduled Service Outage: University Network (Resolved: Fri, 7 Mar 2014)

Resolved: Scheduled Service Outage: Wednesday 5 March 2014 17:00 - 19:00 OURDrive (Resolved: Wed, 5 Mar 2014)

Resolved: ITS Scheduled Service Outage: Corporate Systems (Resolved: Wed, 5 Mar 2014)

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February

ITS Operations Notice: Networker Software Upgrade for Clients and Recommendations (Resolved: Fri, 28 Feb 2014)

Unscheduled: Network Outage - Monday 24 February 2014, 8:00pm - 8:37pm (Resolved: Mon, 24 Feb 2014)

Service Alert: Otago Wiki Monday 24th February 2014 (Resolved: Mon, 24 Feb 2014)

Unscheduled Outage: Campus Telephones (Resolved: Fri, 21 Feb 2014)

Resolved: Scheduled Outage - Wireless Network - Te Rangi Hiroa College (Resolved: Sun, 16 Feb 2014)

Resolved: Unscheduled Network Outage/Performance Degradation (Resolved: Fri, 14 Feb 2014)

Scheduled Outage Disability - Software Upgrades (Resolved: Wed, 5 Feb 2014)

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January

Resolved: Alert: Delayed off-campus email delivery, Monday 27 January 2014, 8:30am to 9:00am (Resolved: Mon, 27 Jan 2014)

Resolved: Blogs and podcasting websites outage (Resolved: Wed, 22 Jan 2014)

Completed: Major Network Outage, 9:00am to 3:00pm, Sunday, 19 January (Resolved: Sun, 19 Jan 2014)

Scheduled Service Outage: Blackboard, Friday 17 January 2014, 9:00pm-9:15pm (Resolved: Fri, 17 Jan 2014)

Scheduled Service Outage: Student Management Systems and Business Objects Friday 17th January 2014 20:00 - 21:00 (Resolved: Fri, 17 Jan 2014)

Resolved: Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 15 January 2014, 7:00pm-9:00pm (Resolved: Wed, 15 Jan 2014)

ITS Service Notice: Scheduled Outage for Staff Web Kiosk, Saturday 11 January 2014, 9:00am-1:00pm (Resolved: Sun, 12 Jan 2014)

Service Alert: Finance One will be unavailable from the 3rd to 6th of January 2014 (Resolved: Tue, 7 Jan 2014)

Resolved: ITS Christmas Hours (Resolved: Thu, 2 Jan 2014)

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December 2013

Service Alert: VHS videotapes will no longer be used in lecture theatres (Resolved: Tue, 31 Dec 2013)

Update: ITS Service Notice - Scheduled Outages: Network Upgrade - 14, 15 & 19 January 2014 (Resolved: Thu, 19 Dec 2013)

Scheduled Service Outage: OURDrive Tuesday 17 December 5pm to 9pm (Resolved: Tue, 17 Dec 2013)

Resolved: Touch Point Upgrade - Tuesday, 10 December 4pm - Wednesday 11 December 8:30am (Resolved: Wed, 11 Dec 2013)

Service Outages: Flood Protection Work Affecting Network Services, Monday 25 November to Friday 6 December 2013, 5:00-9:00pm (Resolved: Sun, 8 Dec 2013)

ITS Service Notice: Unscheduled Network Outage, Thursday, 5 December 2013, 8.30am - 12.05pm RESOLVED (Resolved: Fri, 6 Dec 2013)

ITS Service Notice: Blackboard - Snapshots Not Running - RESOLVED (Resolved: Thu, 5 Dec 2013)

Planned network outage (Resolved: Mon, 2 Dec 2013)

Blackboard - Access to Content Issues (Resolved: Mon, 2 Dec 2013)

Service Outage: Blackboard Friday 29 November - Monday 2 December 2013 (Resolved: Mon, 2 Dec 2013)

Service Issue Resolved: Off-Campus Internet Access (Resolved: Sun, 1 Dec 2013)

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November 2013

Service Desk Closed and Customer Services Staff Unavailable - 3:15-4:30pm, Friday 29 November (Resolved: Fri, 29 Nov 2013)

Resolved: Student Mail Friday 22nd November 2013 12:00pm (noon) - Ongoing (Resolved: Fri, 29 Nov 2013)

Resolved - ITS Service Notice: Finance 1 server updates, 26 November 2013 5:30pm to 9:00pm (Resolved: Tue, 26 Nov 2013)

Scheduled Outage: OURDrive Friday 22nd November 2013 12:00pm (noon) - 3:00pm (Resolved: Fri, 22 Nov 2013)

Resolved: ITS Corporate System Applications, Wednesday, 20 November 2013, 5:00pm - 7:00pm (Resolved: Wed, 20 Nov 2013)

Resolved: Scheduled Outage: ITS File Share Hardware Maintenance, Saturday, 16 November 2013, 2:00pm-6:00pm (Resolved: Sat, 16 Nov 2013)

ITS Service Desk Hours: 11 November 2013 - 5 January 2014 (Resolved: Sat, 16 Nov 2013)

Slow Network Speeds (Resolved: Thu, 14 Nov 2013)

Scheduled Outage: Updates to the ITS Corporate System Applications. Time frame: 7-10pm Wednesday 6th November 2013 (Resolved: Wed, 6 Nov 2013)

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October 2013

Service Restored: Network Conferencing and VPN Services, 5:00am-7:00am Sunday 13 October (Resolved: Sun, 13 Oct 2013)

Scheduled Outage: University of Otago's Off Campus Internet Services, Thursday, 10th October 2013, 5:00-6.00am (Resolved: Thu, 10 Oct 2013)

Resolved: Managed Desktop Fileserver. Time frame: 10:00pm Tues 8th Oct - 10:15pm Tues 8th Oct 2013 (Resolved: Tue, 8 Oct 2013)

Resolved: Business Objects Reporting. Time frame: 1:00pm Fri 4th Oct - 8:00am Mon 7th Oct 2013 (Resolved: Mon, 7 Oct 2013)

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September 2013

Service Outage: Internet Connectivity, 7:00am-9:00am Sunday 29 September (Resolved: Sun, 29 Sep 2013)

Scheduled Outage: ITS Corporate Applications (Resolved: Wed, 25 Sep 2013)

Resolved: Degradation of International Network Traffic (Resolved: Wed, 25 Sep 2013)

Resolved: Human Resources Touchpoint Upgrade - Monday, 23 September 4:00pm – Tuesday, 24 September 08.30am 2013 (Resolved: Tue, 24 Sep 2013)

Resolved: Scheduled Outage: e:Vision Updates (Resolved: Thu, 19 Sep 2013)

Re-Scheduled Outage: Christchurch Campus Riverside Block - Mains Power Outage, Wednesday, 18 September 2013 12.15am - 12.30am (Originally planned Wednesday 11 September) (Resolved: Wed, 18 Sep 2013)

Alert: Password Change Error Message - Sunday, 8 September 2013 – 10:00am to Tuesday, 10 September - 4:50pm (Resolved: Tue, 17 Sep 2013)

Current Outage: Student printing system - Monday, 16 September 2013, 2:00pm - 2:20pm (Resolved: Mon, 16 Sep 2013)

Scheduled Outage - Monthly Security Updates. Time Frame: 5:00pm Friday 13th Sept 2013 - 5:00pm Sunday 15th Sept 2013 (Resolved: Sun, 15 Sep 2013)

Resolved: Property Services advise that Burns CAL Lab and Arts CAL labs are closed while under repair (Resolved: Wed, 11 Sep 2013)

Unscheduled Outage: eVision- Saturday 7 September 2013, 12:30pm to Monday 9 September 2013, 12:30pm (Resolved: Mon, 9 Sep 2013)

Unscheduled Outage: Business Objects - Monday 9 September 2013, 8:30am - 9:20am (Resolved: Mon, 9 Sep 2013)

Scheduled Outage [UPDATED] - Blackboard, Podcasts, Blogs, Corporate Applications, Finance One, Business Objects, Celerra File Shares - Saturday 7 September 2013 – 10:00am to (6:00pm) - Now Ongoing: Intermittent (Resolved: Sat, 7 Sep 2013)

ITS Service Notice: Resolved – ITS Corporate System Applications updates, Wednesday, 4 Sept 2013, 5:00pm to 7:00pm (Resolved: Wed, 4 Sep 2013)

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August 2013

Scheduled Outage : Podcasting Emergency Disk Expansion (Resolved: Sat, 31 Aug 2013)

Resolved: Hyperlinks in PowerPoint 2011 on Lecture Theatre Mac computers, Tuesday 16 July - ongoing (Resolved: Fri, 30 Aug 2013)

Resolved: Unscheduled Intermittent Outage Corporate Applications - Tuesday 27 August 2013 9.30am - 6.45pm (Resolved: Tue, 27 Aug 2013)

Resolved: Using Your Challenge Questions to Reset Your Password (Resolved: Tue, 27 Aug 2013)

Resolved: Scheduled Outage: Security Updates - Friday 16th August 2013 5:00pm- Sunday 18th August 2013 7:00pm (Resolved: Sun, 18 Aug 2013)

 

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