Service Notices Archive

December November October September August July June May April March

December

Resolved: Otago Connect Scheduled Outage Tue 16th December (Resolved: Wed, 17 Dec 2014)

Monthly Software Security Updates: Overview (Resolved: Mon, 15 Dec 2014)

Disabling inactive Staff accounts for Student/Staff (Novell) Managed desktop. (Resolved: Mon, 15 Dec 2014)

Scheduled Outage : High Capacity Storage (Isilon), Syncplicity (Sync'n'share) and Student VDI desktop - Saturday, 13 December 2014, 12:00 PM - 06:00 PM (Resolved: Sat, 13 Dec 2014)

Scheduled Outage : Otago Capture (Echo360) - Friday, 12 December 2014, 09:00 AM - 11:00 AM (Resolved: Fri, 12 Dec 2014)

Resolved: Unscheduled Outage : High Capacity Storage (Isilon) & Syncplicity (Sync’n’share) - Wednesday, 10 December 2014, 08:00 PM - 08:30 PM (Resolved: Wed, 10 Dec 2014)

Scheduled Outage Update: Blackboard - Friday, 5 December 2014, 05:00 PM - Monday, 8 December 2014 09:00 AM (Resolved: Mon, 8 Dec 2014)

Resolved: Scheduled Outage : Dunedin Central Data Centre, Dunedin Campus - Thursday, 4 December 2014, 11:00-11:10 PM and Sunday, 7 December 2014 12:45 -1:00 PM (Resolved: Sun, 7 Dec 2014)

ITS Scheduled Outage, SSL Certificate update, 04 Dec 2014, 08:00 PM-10:00 PM (Resolved: Thu, 4 Dec 2014)

Resolved: ITS Network & Telecommunication Services, South Campus - Thursday, 4 December 2014, 06:00 AM - 07:30 AM (Resolved: Thu, 4 Dec 2014)

Resolved: Scheduled Outage : All ITS Corporate Applications, including but not limited to: - Wednesday, 3 December 2014, 05:00 PM - 09:00 PM (Resolved: Wed, 3 Dec 2014)

Resolved: Scheduled Outage : Student Printing - Wednesday, 3 December 2014, 09:00 AM - 11:30 AM (Resolved: Wed, 3 Dec 2014)

Resolved:ITS Unscheduled Outage: High Capacity Storage File Sharing 01 Dec 2014, 12 Noon -3:00PM (Resolved: Mon, 1 Dec 2014)

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November

Scheduled Outage : Scopia Desktop - Friday, 28 November 2014, 05:30 PM - Saturday, 29 November 2014 12:00 PM (Resolved: Fri, 28 Nov 2014)

Scheduled Service Outage: Otago University Knowledge Base – Touch Point: Monday 24th November 4.00PM - Tuesday 25th November 2014 5:00 PM (Resolved: Wed, 26 Nov 2014)

Monthly Windows Software Security Updates (Resolved: Sun, 23 Nov 2014)

Resolved: Scheduled outage: Locally hosted library databases - Wednesday 19 Nov 7:30 PM to 10:30 PM (Resolved: Wed, 19 Nov 2014)

Resolved: Scheduled Outage: Publications Output - Wednesday 19th November 2014, 5:00 PM to 7:00 PM (Resolved: Wed, 19 Nov 2014)

Resolved: Unscheduled Outage : Critical Security Updates - Wednesday, 19 November 2014, 12:00 PM - 02:00 PM (Resolved: Wed, 19 Nov 2014)

Scheduled Outage: Uniflow Student Printing System - Tuesday, 18 November 2014, 10:00 PM to 12:00 AM (Resolved: Tue, 18 Nov 2014)

Resolved: Scheduled Outage: Wired and Wireless Network, Studholme College - Monday, 10 November to Friday 14 November, 2014 (Resolved: Fri, 14 Nov 2014)

Scheduled Outage : Syncplicity - Friday, 14 November 2014, 07:00 PM - 10:00 PM (Resolved: Fri, 14 Nov 2014)

Scheduled Outage : Otago Connect - Monday, 8 December 2014, 08:00 AM - Friday, 12 December 2014 05:00 PM (Resolved: Wed, 12 Nov 2014)

Retirement of Novell Managed Desktop for Staff Accounts (Resolved: Wed, 12 Nov 2014)

Scheduled Outage : Studentmail Logon - Monday, 10 November 2014, 08:30 PM - 09:00 PM (Resolved: Mon, 10 Nov 2014)

Scheduled Outage : Syncplicity Sync & Share - Monday, 10 November 2014, 05:00 PM - 05:05 PM (Resolved: Mon, 10 Nov 2014)

Scheduled Outage : OurDrive - Friday, 7 November 2014, 05:00 PM - Saturday, 8 November 2014 12:00 AM (Resolved: Sat, 8 Nov 2014)

Scheduled Otage : Syncplicity - Friday, 31 October 2014, 07:00 PM - Friday, 7 November 2014 10:00 PM (Resolved: Fri, 7 Nov 2014)

Scheduled Outage : Red Carpet Application - Wednesday, 5 November 2014, 05:00 PM - 07:00 PM (Resolved: Wed, 5 Nov 2014)

Issues with PureMessage (Resolved: Tue, 4 Nov 2014)

Alert : Network Fault Affecting UOW Campus Internet and WAN Access - Monday, 3 November 2014, 01:15 PM - 04:30 PM (Resolved: Mon, 3 Nov 2014)

Alert: Exchange Calendar - Additional Calendar Group showing - Monday, 1 September 2014, 11:15 AM - Ongoing (Resolved: Sun, 2 Nov 2014)

Unscheduled Maintenance: No Expected Impact on Services - Saturday, 1 November 2014, 06:30 PM - 07:30 PM and Sunday, 2 November 2014, 5.00 PM - 6.00 PM (Resolved: Sat, 1 Nov 2014)

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October

Resolved: ITS Service Alert: Turning off the old VPN service (Resolved: Fri, 31 Oct 2014)

Resolved - Unscheduled Outage : uniFLOW Student Printing Service - Friday, 31 October 2014, 8:45am - 9:30am (Resolved: Fri, 31 Oct 2014)

Unscheduled Maintenance: Syncplicity Sync and Share (Resolved: Wed, 29 Oct 2014)

Unscheduled Emergency System Restart: Otago Capture (capture.otago.ac.nz) services and website (Resolved: Tue, 28 Oct 2014)

ITS Service Notice: Unscheduled Emergency Network Services Maintenance - No Expected Outage (Resolved: Sat, 25 Oct 2014)

Citrix Not Launching Applications in Firefox v30.0 Fix (Resolved: Sun, 19 Oct 2014)

Scheduled Outage: OurDrive (SharePoint) - Thursday, 16 October 2014, 5:00 PM - 9:00 PM (Resolved: Thu, 16 Oct 2014)

RESOLVED: Scheduled Outage : Taleo Online Recruitment System - Thursday, 16 October 2014, 02:00 AM - 08:00 AM (Resolved: Thu, 16 Oct 2014)

Resolved: Citrix Web Interface (Not the new student desktop) - Saturday, 11 October 2014, 10:00 AM - 12:00 PM (Resolved: Sat, 11 Oct 2014)

Resolved : Unscheduled Outage : Student printing, Dunedin Campus - Wednesday, 8 October 2014, 11:45 AM - 11:48 AM (Resolved: Wed, 8 Oct 2014)

RESOLVED: Unscheduled Outage : ITS Corporate Applications (including password changing) - Tuesday, 7 October 2014, 1:25pm - 3:05pm (Resolved: Tue, 7 Oct 2014)

Alert : PureMessage Email System - Tuesday, 30 September 2014, 09:00 AM - Monday, 6 October 2014 01:15 PM (Resolved: Mon, 6 Oct 2014)

RESOLVED: Unscheduled Outage - Business Objects, 12:00 pm - 1:00 pm, Friday 3rd October 2014 (Resolved: Fri, 3 Oct 2014)

Slow International Internet Traffic - Thursday, 2 October 2014, 03:05 PM - Ongoing (Resolved: Fri, 3 Oct 2014)

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September

Resolved: Scopia Desktop Meeting Service Friday, 26 September 2014, 2:00 PM – 3:40pm (Resolved: Tue, 30 Sep 2014)

Resolved: Student Printing Services - Tuesday 30th September 2014, 11:00am - 11:45 am (Resolved: Tue, 30 Sep 2014)

Resolved: Blackboard - Monday, 29 September 2014, 8:00pm - 8:30pm (Resolved: Mon, 29 Sep 2014)

Resolved: Unscheduled Outage: Blackboard's Notification Panel and Blackboard Updates (snapshots) Defective - Saturday, 27 September 2014, 11.30am - On Going (Resolved: Mon, 29 Sep 2014)

Scheduled Outage : Corporate Systems - Saturday, 27 September 2014, 9:00 AM - 5:00 PM (Resolved: Sat, 27 Sep 2014)

Scheduled Outage : Wireless Network - Saturday, 27 September 2014, 06:00 AM - 10:00 AM (Resolved: Sat, 27 Sep 2014)

University of Otago IT Service Quality Survey 2014 (Resolved: Sat, 27 Sep 2014)

Unscheduled Outage: Emergency Security Patching - Thursday, 25 September 2014, 5:00 PM - Friday, 26 September 2014 8:30 AM (Resolved: Fri, 26 Sep 2014)

Resolved - TEST Systems - Corporate Applications and eVision - Wednesday, 24 September 2014, 9:00 AM - Friday, 26 September 2014 5:00 PM (Resolved: Thu, 25 Sep 2014)

Alert: Citrix - Problems logging into webcitrix.otago.ac.nz - Tuesday 29 July 2014 - Wednesday 24 September 2014 (Resolved: Wed, 24 Sep 2014)

Scheduled Outage : Wireless Network Outages in the following areas - Saturday, 20 September 2014, 06:00 AM - 10:00 AM (Resolved: Mon, 22 Sep 2014)

Resolved: Service Notice: Student Printing Service - Card Registration (Resolved: Fri, 19 Sep 2014)

Scheduled Outage : Corporate Systems - Wednesday, 17 September 2014, 05:00 PM - 07:00 PM (Resolved: Wed, 17 Sep 2014)

Resolved: Eduroam Unavailable on the Wellington Campus (Resolved: Wed, 17 Sep 2014)

Resolved -Unscheduled Outage : uniFLOW Student Printing Service - Monday, 15 September 2014, 04:30 PM - Tuesday, 16 September 2014, 09.30AM (Resolved: Tue, 16 Sep 2014)

Alert: Access to UO Business Objects Reporting from off-Campus (Resolved: Mon, 15 Sep 2014)

Unscheduled Service Outage – 10:00-10:10am, Wednesday 10 September (Resolved: Wed, 10 Sep 2014)

Scheduled Outage: Finance One - Sunday, 7 September 2014, 7:00 PM - 9:00 PM (Resolved: Sun, 7 Sep 2014)

Scheduled Outage : eVision - Sunday, 7 September 2014, 09:00 AM - 02:00 PM (Resolved: Sun, 7 Sep 2014)

Scheduled Outage: Wireless Network: ISB, Te Rangi Hiroa Child Care, & Toroa, Saturday, 6 September 2014, 6.30am-7.30am (for approximately to 10 minutes during this time frame) (Resolved: Sat, 6 Sep 2014)

Resolution to Web Kiosk Notifications (Resolved: Fri, 5 Sep 2014)

Service Notice: mPrint currently disabled (Resolved: Fri, 5 Sep 2014)

Scheduled Outage : uniFLOW Student Printing System - Wednesday, 3 September 2014, 10:00 PM - 10:30 PM (Resolved: Wed, 3 Sep 2014)

Scheduled: eVision - Wednesday, 3 September 2014, 05:00 PM - 07:00 PM (Resolved: Wed, 3 Sep 2014)

Scheduled Outage: Payroll back office and Staff WebKiosk: Wednesday, 03 September 2014, 5:30pm - 6:00pm (Resolved: Wed, 3 Sep 2014)

Resolved: Blackboard's Notification Panel Defective - Monday, 1 September 2014, 5:30 PM - RESOLVED: Tuesday, 2 September 2014, 9.50pm (Resolved: Tue, 2 Sep 2014)

Scheduled Outage : Blackboard - Tuesday, 2 September 2014, 09:00 PM - 09:30 PM (Resolved: Tue, 2 Sep 2014)

Unscheduled Outage: Student Printing - Monday, 1 September 2014, 04:50 PM - Tuesday, 2 September 2014, 10:25 AM (Resolved: Tue, 2 Sep 2014)

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August

ITS Service Alert: Staff Email Service Performance (Resolved: Fri, 29 Aug 2014)

Resolved: Scheduled Outage: Syncplicity - Thursday, 28 August 2014, 08:00 PM - 09:00 PM (Resolved: Thu, 28 Aug 2014)

Schedule Outage - SafeAssign in Blackboard, Wednesday, 27 August, 6:00pm-10:00pm (Resolved: Thu, 28 Aug 2014)

Scheduled Outage: Blackboard Paper Administration Application - Monday, 25 August 2014 9:00am - 9:30am (Resolved: Mon, 25 Aug 2014)

Resolved - Scheduled Outage: Wednesday 20th August, 5:00pm - 7:00pm - ITS Corporate Systems Applications (Resolved: Wed, 20 Aug 2014)

Resolved - Current Outage: No university network connection in the ISB (Resolved: Wed, 20 Aug 2014)

Service Outage for Finance One: Friday 15 August 2014 7.00pm - 9.00pm (Resolved: Fri, 15 Aug 2014)

Service Outage for Student Printing: Friday 15 August 7.00pm - 9.00pm (Resolved: Fri, 15 Aug 2014)

Scheduled Service Disruption: Limited Access to IT Services for New University Usernames, 9am, Saturday, 8 August to 10pm, Wednesday, 13 August (Resolved: Wed, 13 Aug 2014)

Resolved: Unscheduled Outage: Authentication to some University systems - Tuesday August 12 2014 2:50pm - 6:15pm (Resolved: Tue, 12 Aug 2014)

Resolved - Unscheduled Outage: eVision - Tuesday 12 August 2014 - 10:00am to 11:20am (Resolved: Tue, 12 Aug 2014)

ITS Service Desk: Short Staffed Due to Snow (Resolved: Fri, 8 Aug 2014)

Alert: Rich Text Format (RTF) Files Now Quarantined (Resolved: Fri, 8 Aug 2014)

Unscheduled Outage: Off Campus Network Access Outage, Friday, 8 August 2014, 10.15am - 10.35am (Resolved: Fri, 8 Aug 2014)

Resolved: Unscheduled Outage: eVision and Web CMS - Thursday 07 August 2014 - 8:20am - 8:50am (Resolved: Thu, 7 Aug 2014)

Scheduled Outage: OURDrive (SharePoint) - 6pm - 8pm, Wednesday, 6 August 2014 (Resolved: Wed, 6 Aug 2014)

Scheduled Outage: Wednesday 6 August 2014, 5:00pm - 7:00pm - My Research and Publications Output (Resolved: Wed, 6 Aug 2014)

Resolved: ITS Closed for Divisional Meeting: Tuesday 5 August [Today], 9:30am-11:30am (Resolved: Tue, 5 Aug 2014)

Resolved: Scheduled Outage: eVision - 5:00pm Fri 1st Aug 2014 - 6:00pm Sun 3rd Aug 2014 (Resolved: Sun, 3 Aug 2014)

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July

Resolved - Unscheduled Outage: Network connectivity off campus - Thursday July 31 2014 - 6:25pm - Ongoing (Resolved: Thu, 31 Jul 2014)

ITS Service Notice: Incorrectly addressed Finance One email, Wednesday, 30 July 2014 (Resolved: Wed, 30 Jul 2014)

ITS Service Notice: Vodafone planned system maintenance, 9pm Friday 25 July until Sunday afternoon 27 July 2014 (Resolved: Mon, 28 Jul 2014)

Resolved: Scheduled Outage: ITS Corporate Systems - Friday 25th July 2014, 12:00pm – 5:00pm (Resolved: Fri, 25 Jul 2014)

Staff Web Kiosk Issue with latest Google Chrome (v34) Update and Internet Explorer 11 (Resolved: Thu, 17 Jul 2014)

Alert: Regarding Outages Friday 11 July 2014 5:00pm to Sunday 13 July 2014 5:00pm (Resolved: Sun, 13 Jul 2014)

Resolved: Monthly Security Updates (Resolved: Sun, 13 Jul 2014)

Citrix / Finance One Login Issues (Resolved: Tue, 8 Jul 2014)

Resolved: webpages.otago.ac.nz (Shelob) - Mon 7th July 2014, 5:00pm - 7:00pm (Resolved: Mon, 7 Jul 2014)

Scheduled Outage : Blogs and Podcast website - Friday 4th July 2014, 9:30am – 10:30am (Resolved: Fri, 4 Jul 2014)

Scheduled Outage : Maori Research - Wednesday 2nd July 2014, 5:00pm – 7:00pm (Resolved: Wed, 2 Jul 2014)

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June

Scheduled Outage : Database Server Restart - Fri 27th June 2014, 5:00pm - 6:00pm

 (Resolved: Fri, 27 Jun 2014)

Scheduled Service Outage: Otago Capture Tue 24 June 2014 9:00am - 11:00am (Resolved: Tue, 24 Jun 2014)

Scheduled: Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 7:00pm-9:00pm, 19 June 2014 (Resolved: Thu, 19 Jun 2014)

Service Notice: Issue with scheduled Business Objects email/FTP reports (Resolved: Tue, 10 Jun 2014)

Resolved: Unscheduled - University Website Performance Issues - 09 June 2014 - 2:30pm - 10 June 2014 (Resolved: Tue, 10 Jun 2014)

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May

Scheduled Emergency Maintainence: Wireless Access Specific Areas of the Dunedin Campus. 11pm Tue 27 May - 1am Wed 28 May 2014 (Resolved: Wed, 28 May 2014)

Apple's security flaw: patches available now (Resolved: Wed, 28 May 2014)

Resolved: Service Outage Associated with Network Upgrade Project, 6.00pm, Friday, 23 May 2014 - 8.00pm, Sunday, 25 May 2014 (Resolved: Sun, 25 May 2014)

Intermittent Outage: Student printing system - Friday, 23 May 2014 (Resolved: Fri, 23 May 2014)

Scheduled Outage: Corporate Applications - Wed 21st May 2014, 5:00pm - 7:00pm (Resolved: Wed, 21 May 2014)

Resolved - Unscheduled Outage: Unitube - Tuesday 20 May 2014, 10am - 12.30pm (Resolved: Wed, 21 May 2014)

Resolved - Scheduled Service Outage: Monthly Security Updates, 5:00pm Fri 16 May 2014 - 5:00pm Sun 18 May 2014 (Resolved: Sun, 18 May 2014)

Scheduled Service Outages: Uniflow (Student Printing System), Blackboard, Podcasting, Unitube and Staff Web Kiosk (Resolved: Sat, 17 May 2014)

Resolved: Service Notice: Unscheduled, ongoing issues with @Print component of the student printing service. (Resolved: Tue, 13 May 2014)

Anatomy Student Resources (Moodle) (Resolved: Fri, 9 May 2014)

ITS Service Notice: Scheduled Outage - Email server maintenance, Friday 9 May 2014, 8:00am to 10:00am (Resolved: Fri, 9 May 2014)

Interruption to Blackboard Access During Mid-Semester Break (Resolved: Fri, 9 May 2014)

Resolved: Service Notice: Student Printing Outage (Resolved: Tue, 6 May 2014)

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April

Alert: PIMS and other APEX Application Login Issues (Resolved: Mon, 28 Apr 2014)

Resolved: ITS Closed for Easter Break and Otago Anniversary Day (Resolved: Wed, 23 Apr 2014)

Resolved: Scheduled Outage - Network Services Application, Wednesday 16 April 2014, 9pm to Wednesday 23 April 2014, 8am (Resolved: Wed, 23 Apr 2014)

Resolved: Student Management System. 9:00pm Wednesday 16 April 2014 – 8:00 am Wednesday 23 April 2014 (Resolved: Wed, 23 Apr 2014)

Outage for Stadium Plaza Building, Portobello and Aquinas College Phone Services - 7:00pm-9:00pm, 16 April 2014 (Resolved: Wed, 16 Apr 2014)

Scheduled Outage - Syncplicity Sync & Share unavailable, Wednesday 16 April 2014, 4:30pm to 4:40pm (Resolved: Wed, 16 Apr 2014)

ITS Service Notice - Scheduled wireless network outage, Sunday, 13 April 2014, 9:00am to 6:00pm (Resolved: Mon, 14 Apr 2014)

ITS Service Notice: Scheduled network outage, Saturday, 12 April 2014, 11:00pm to 12:00 midnight (Resolved: Mon, 14 Apr 2014)

Software updates Friday 11 April 2014, 6:00pm - Saturday 12 April 2014, 4:00pm (Resolved: Sat, 12 Apr 2014)

Scheduled Outage: Finance One Application Update - 6:00 pm - 8:00 pm Tuesday 8 April 2014 (Resolved: Tue, 8 Apr 2014)

Resolved: ITS Service Notice: Scheduled outage for UniTube, 3 April 2014, 9:00pm-11:30pm (Resolved: Fri, 4 Apr 2014)

Resolved: ITS Information Security - Currently Experiencing a Concerted Phishing Attack (Resolved: Tue, 1 Apr 2014)

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March

Resolved: Scheduled Service Outage: Network Maintenance: Thursday 27th March 2014 23:00 - 00:00 (1 Hour) (Resolved: Thu, 27 Mar 2014)

ITS eLearning and eResearch - Question and Answer Session (Resolved: Fri, 21 Mar 2014)

Resolved Scheduled Outage: Corporate Applications - Wed 19th March, 5:15pm - 7:00pm (Resolved: Wed, 19 Mar 2014)

Scheduled Service Outage: Monthly Security Updates, Fri 14 March 2014 5:00pm to Sun 16 March 2014 5:00pm (Resolved: Sun, 16 Mar 2014)

Scheduled: Network Outage - All network access including wireless - Tuesday 11 March 2014, 11pm - Wednesday 12 March 2014, 7am (Resolved: Wed, 12 Mar 2014)

Resolved: ITS Scheduled Network Outage (Resolved: Sun, 9 Mar 2014)

ITS Scheduled Service Outage: University Network (Resolved: Fri, 7 Mar 2014)

Resolved: ITS Scheduled Service Outage: Corporate Systems (Resolved: Wed, 5 Mar 2014)

Resolved: Scheduled Service Outage: Wednesday 5 March 2014 17:00 - 19:00 OURDrive (Resolved: Wed, 5 Mar 2014)

 

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