Student IT Help

Student IT Home Connecting to the Internet Student Printing Software Assistance Computer Labs Student Desktop

About Student IT

Getting Direct Help from Student IT

Online - Chat with a Student IT Advisor online
Email - studentIT@otago.ac.nz
Phone -03 479 5170
In person - see a Student IT Advisor at the Student IT desk, located in the Central Library on the University's Dunedin campus.
Semester hours: Monday to Friday 8:30am - 9pm; Weekends 10am - 9pm
Holiday hours: Student IT Advisors are located in the Central Library whilst it is open. Outside of the Central Library hours, they will be located in the Burns computer lab. See the Library's webpage for Central Library hours.

The Student Desktop

We now have a new Student Desktop as of 2015. It runs in all the student computer labs on campus and can also be accessed from your laptop. It has a number of advantages over the old one:

Frequently asked questions about the Student Desktop

For a guide on getting started with the new Student Desktop on your Laptop, watch the following short video.

Notices

Knox Salmond Internet setup Tipsheets

Knox and Salmond students connect to the Internet in a slightly different way than other areas on campus. (The instructions for Salmond are more or less the same as for Knox, so Salmond people can just follow the Knox information)
Here are the setup instructions you may need

Microsoft Office 365 is available free to students.

Find out more from Student IT Software Assistance

Help with connecting your devices to University WiFi

Click on the Connecting to the Internet tab at the top of this page

Can't login to your student email account?

Try clearing the cache

More on-line Help

For more help please see our Frequently Asked Questions (or look on the top right of the screen)

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For a guide on what Student IT can do for you, watch this short video.

For more help please see our Frequently Asked Questions (or look on the top right of the screen)

IT Training Student Courses

Subsidised Student Courses

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© Information Technology Services
PO Box 56
Dunedin 9054
New Zealand

Tel 64 3 479 8559
Fax 64 3 479 8577
Email its@otago.ac.nz