ITS Service Statistics
Uniprint
As at December 2012
Colour volumes in 2012 have increased by 13% when compared to the same period in 2011. This is due to the new colour machine that allows Uniprint to produce work in-house that was traditionally outsourced to offset printers.
Black & white volumes in 2012 have decreased by 17% when compared to 2011. There has been a noticeable decline in course note production.
Service Desk
As at December 2012
Calls relating to e:Vision (including password requests) and Blackboard were the top topics in December (15% and 20% respectively). The majority of the e:Vision requests related to the student not knowing which username/password they should be using.
IT Training
As at December 2012
Student IT Services
As at September 2012
The following graph shows the percentage of requests and percentage of time spent on each category.
Systems availability metrics
31 day periods
Note that these metrics measure the percentage of time that our environments had no performance or availability issues.
| To 21 Feb 2013 | To 21 Jan 2013 | To 6 Dec 2012 | To 9 Nov 2012 ₁ | To 10 Oct 2012 | |
|---|---|---|---|---|---|
| New VMware farms | 100% | 100% | 100% | 100% | 100% |
| New Infra switches for Fibre Channel / Ethernet | 100% | 100% | 100% | 100% | 100% |
| New EMC Symmetrix storage | 100% | 100% | 100% | 100% | 100% |
| EMC Celerra file serving storage | 100% | 100% | 100% | 100% | 99.5% ₅ |
| All Oracle Cluster Database and SQL Server | 99.97% | 100% | 100% | 98% | 100% |
| Finance One | 99.96% | 100% | 100% | 99.93% | 100% |
| HR Payroll | 99.99% | 99.98% | 99.95% | 99% | 99.97% |
| Oracle Application Express Systems (22) | 99.97% | 99.96% | 99.97% | 98% | 99.5% ₇ |
| e:Vision Student Management | 99.99% | 100% | 100% | 94.40% | 96.8% ₇ |
| IAM / Oracle Single Sign-on Service | 100% | 100% | 100% | 100% | 99.99% |
| Active Directory for staff and students, eDir, central LDAP | 100% | 100% | 100% | 100% | 100% |
| Business Objects Enterprise Reporting | 100% | 100% | 100% | 99.94% | 99.5% ₇ |
| Blackboard | 100% | 100% | 98% | 98% | 99.96% |
| My Research | 99.97% | 99.96% | 99.97% | 98% | 99.5% ₇ |
| SQL Server Data Warehouse | 100% | 100% | 100% | 100% | 100% |
| Oracle Web Content Management | 99.97% | 100% | 100% | 99.97% | 99.4% ₇ |
| Podcasting | 100% | 100% | 100% | 100% | 100% |
| Exchange Staff Mail | 100% | 100% | 99.60%₂ | 100% | 100% |
| Exchange Student Mail (Office 365) | 100% | 100% | 99.57%₃ | 100% | 100% |
| Student Managed Desktop | 100% | 100% | 100% | 100% | 100% |
| Cardax | 100% | 100% | 100% | 100% | 100% |
| Otago Connect | 100% | 100% | 100% | 100% | 99.5% ₇ |
Note that scheduled downtime is eliminated from the above stats where possible.
₁ Issues in November 2012: Connectivity to remote backup storage during a critical stage of a nightly database backup, left one of six database servers in an error state and this affected a number of systems reliant on these databases. On another night, a runaway client process consumed a huge amount of memory in one of the central databases and this required manual DBA intervention to recover.
₂ Microsoft Exchange environments affected globally by an errant Microsoft RSS feed enabled on some outlook clients that caused a disruption to some mailbox server I/O processing. Hotfix applied to resolve.
₃ Office 365 on-premises identity federation services failure – due to an unexpected invalidation to the ‘chain of trust’ between on-premises and cloud services. Resolved with assistance from Microsoft Premiere support.
₇ Both Celerra and a number of systems dependent on it were affected when Sophos released an IDE update worldwide that resulted in Sophos quarantining its own components and other server side critical system files. Took three days to recover systems fully and re-enable Sophos.
Internet traffic
As at February 2013
Below are updates of the National, International, and Total Commodity Internet traffic graphs.
Wireless access points
As at January 2013
