We are currently undertaking projects to redevelop our web presence (the ITS website www.otago.ac.nz/its in particular), and implement a Frequently Asked Questions (FAQ)/Knowledgebase system.

Goals of the web presence project include:

• Developing an effective ITS web presence that meets our customers’ needs.
• Using our web presence to communicate effectively with our customers.

The goal of the FAQ/Knowledgebase project is to create an FAQ knowledgebase and implement a system that is available 24x7 to provide answers to common questions that our customers are asking us.

We invite your feedback

Please take a couple of minutes to answer the following questions to provide us with information that will assist us to deliver solutions that will meet your needs.

If preferred you can send feedback on the website or any other ITS Service by emailing its.feedback@otago.ac.nz

Website/FAQ Feedback Form

Name:
Telephone:
Email Address:
Are you	University of Otago Staff University of Otago Student Other (please complete)
1. What do you go to the ITS website for?:
2. What information would you like to find on the ITS website?
3. How would you like to find this information on the ITS website?
4. What do you like about the ITS website?
5. What can we improve about the the ITS website?
6. What questions do you ask of ITS that could become part of the FAQ/Knowledgebase?

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Thank you for your participation and feedback - your thoughts and ideas will help ensure the FAQ knowledgebase and websites are useful resources for everyone.

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