Use this form to make suggestions for the library. Suggestions that others have made are also posted here.
All suggestions will be posted to the library's website unless a personal reply is specifically requested.
Suggestions and Responses
Temperature in the Robertson library
Re temperature in the Robertson library - it gets very cold in here due the air conditioning which means having to bring several extra layers. When sitting still for long periods it is easy to get quite chilled. Uncomfortable especially when trying to concentrate. Also windows in quiet area were open to traffic noise and cold wind during evening. May also need looking at. Many thanks.
As with other Libraries around the University of Otago system, there are definite 'micro-climates' within each with some areas distinctly cooler and some warmer. Correspondingly, there are Library users who prefer to study in cool temperatures while others really like warmth. It is therefore difficult to create the ideal overall environment to suit all occupants of the buildings. Bringing layers of clothing is a good idea so as to make your study zone suit your own needs. You could also try moving around the Robertson Library to identify a warmer study area.
Windows in the Central library
Could we have a choice to open or close the windows in central library please? It is really cold sitting here, especially studying for long hours. Please advise on what to do the next time I am feeling cold when the windows are wide opened during the daytime. Doesn't seem like there is a manual opener/closer.
The Central Library window system is automated and reacts to temperature changes to maintain a consistent environment throughout the building. Dunedin's weather is not always predictable and it can turn cold fairly quickly thus impacting the automated windows. Maybe you could opt to change seats so as to find a better temperature, or bring along warmer clothing for those times when it becomes cooler.
Noise on campus
The sound from bands playing at Refuel consistently travels up to the Law Library, and is pretty distracting for those who study here. This has been a problem since at least last year, and if anything could be sorted out many of us would appreciate it. Would it be possible to pass this message on to Property Services, or whoever the relevant body/person is, so that some additional soundproofing for Refuel can be investigated?
Dear Law Student
Your suggestion was sent on to Property Services, Refuel, and the University Union.
Just in explanation for last weekend, the Operations Manager at the University Union passed on the following information: "College balls were held, one on the Friday night and one on the Saturday night. The music (noise) would have come directly from the Union Hall and not ReFuel. Considerable effort was made to reduce sound emanating from ReFuel and I believe this has been quite successful.
If we have large numbers of students attending an event like a College Ball then the Union Hall will be used. The Union Hall has not been sound proofed".
Payment of library fines
It would be so much better if we can pay library bills in cash as well as efpost. Today I had a bill, I had the money in hand and was prepared to pay but found out I could only pay by eftpost. I had no money on my card so I had to go to the bank to put money in my account to pay the bill. When I came to the library again to pay the bill, I found out aI had to pay more than $5. I had put $3 in the bank account, so even though I wanted to pay the bill I still couldn't and I really don't feel like going to the bank again. This system is unnecesary annoyance, it's happened to me before. I think its completely inefficient, I think physical cash needs to be returnied to pay the debt as well as allowing students that have debts over $5 to be able to pay less than $5 even if they still can't get books out. I think this system is tedious and pointless waste of time, that can muck up your day if you are a couple of dollars short on your eftpost card. Please change it back to alloiwing both eftpost and physical cash asap.
Thank you for your email. Cash payments have not been a method for fines payment in the Library for several years and recent changes to the University-wide printing set-up has meant the Library can no longer take fines payments from student ID cards. The following information may assist with regard to avoiding library fines:
Fines begin to accumulate as soon as items become overdue. To avoid fines, renew your items:
- Via My Library account on the library catalogue.
- By telephone
- By email
Central library issues
As a postgrad student, I use the central library everyday and I'm finding it more and more depressing, do you even have cleaners? It definitely looks like you don't, dirty, desks, chairs, armchairs, and euuuw, the toilets! Also can the staff at the desk please at least not be so grumpy? I realize smiling all the time is difficult, but at least be less abrupt, perhaps some shouldn't dress in trackies and a wrinkled t-shirt it might lift the depressing tone ....
Your concerns about the building have been passed on to the Library's custodial staff. This is traditionally a very, very busy time of year at the Central Library and around the Library system so despite a regular cleaning programme, demand can sometimes outweigh supply - and this includes both cleaning and demand for seating spaces. Library staff are similarly under increased pressure - the evening staff are students by day and some are also facing exams - but we take on board your comments. Good luck with your study.
Law library opening hours
Whilst I appreciate the hard effort the librarians in the Law library put in, I am finding it difficult to 'change' libraries as the Law library is not open until 8:30am. It would be appreciated if the Law library could also open at an earlier time. If this is not possible, it might be an idea to allow law students to have access to it through a swipe card like the commerce building. It is also difficult when you are trying to do a research and writing assignment and you need to look up resources that are not available on line.
I would really appreciate it if the Law Library could open earlier like all the other libraries do. It makes it difficult to do legal research when we don't have access, I work best in the mornings. And recently there have been a lot of people sitting in the common room waiting for it to open.
Could the Law Library open earlier please? Say 8.00am during the week and 9.00am on weekends. This would save having to move from one library to another at 8.30 and perhaps could be countered by closing earlier in the evenings. Thanks
Please open the law library earlier than 8.30am
Dear Irina, Stacey, Jetson & Libby
At the beginning of 2013, Study Hall was implemented in the Central, Medical, Education, and Science branches of the Library system. These branches are now open from 7am through to 11pm, Monday to Friday during semester time and 10am-11pm on Saturdays and Sundays. Study Hall was implemented as a consequence of student demand for longer opening hours. The change to hours was accommodated within existing resources and, unfortunately, could not extend to all branches.
All students who require study space prior to full library service hours may use any of the four branches. These branches are situated at four "corners" of the University campus for ease of access.
Shelving of books
The shelving standards have dropped recently. For instance, if you look up a word in a dictionary and put it back in the consultation bay, the dictionary then disappears for a week. This gives me the impression that the reshelving time is about a week, which is too long especially for books which should be available at all times. The 24-hour shelving turnaround, which was excellent, seems to have dropped six-fold, which is poor. I would recommend going back to the old model. Because I feel bad about making these dictionaries unavailable for others, I tend to reshelve them myself, at the risk of doing it wrong. Thank you for reading my feedback.
Staff member and student
Dear Staff Member/Student
Unfortunately a flood of returned material caught Central Library staff by surprise in recent days. We are working to re-shelve material as quickly as possible and are also reviewing our workflows to ensure similar backlogs do not develop.
Weekend opening hours
To whom it may concern,
Sorry to bother you but could the library perhaps be opened at 9 am on a saturday like it did last year? 10 seems a little late opening.
Thanks for your help
It's absolutely no bother responding to enquiries! The Library's hours have changed this year so as to be both more consistent around the branches and to accommodate longer opening hours (Study Hall) during the weekdays. Study Hall arose out of feedback from student users seeking earlier and longer access to Library facilities in line with early lecture times and exam study space pressure.
I don't like having security people present in the med library which started this year. I feel uncomfortable and intimidated. They do nothing but eye ball people the whole time they are there which I think is disgraceful. Sometimes they wander around eye balling people. The med library and those that use it can take of themselves. I think they should be removed.
Thank you for your email. Over the past few years there has been an increase in demand from students to offer longer Library hours of opening for the purposes of study. The Library responded to this demand for study space by implementing Study Hall in February 2013 within an existing staffing budget and this necessitated changes to the level and types of services offered. Security staff are now positioned at each main branch of the Library. Their primary role is to maintain the security of the building and inhabitants so as to ensure a safe study environment for all Library users.
Central library hold shelf
It would be GREAT if the pick up for holds could be moved back down to the ground floor: it saves time ... thanks!
Over the past few years there has been an increasing demand from students to offer longer Library hours of opening for the purposes of study. Study Hall was implemented in February 2013 within an existing staffing budget so this has meant some changes to the level and types of services offered. Study Hall services are restricted to one service point on the first floor of the Central Library so as to accommodate access to the Reserve collection. The ground floor service point is no longer active during Study Hall hours, so the move of the Holds shelf to the first floor ensures Holds are available to Library users throughout opening hours.
e-Books & e-Readers
I was wondering if the library would consider getting e-books for the Kindle. It makes reading so much nicer, than the computer screen.
Hi there,Thanks for your enquiry about access to ebooks on Kindles. The ebooks provided by the Library are purchased with institutional licence to allow access for all University staff and students, usually enabling multiple concurrent use. Kindles are designed for individuals to download ebooks with individual licence and therefore the Library is unable to purchase ebooks that are compliant with Kindles.
The Library purchases ebooks as collections or individual titles from publishers and aggregator suppliers. It is the ebook vendor's Digital Rights Management conditions and the file format/interface that determine how ebooks can be accessed. Many can now be viewed via iPads / iPhones and Android devices, although this is usually for book chapters, or using loan periods which expire for entire books. In general, institutional license DRM prevents downloading entire ebooks to personal devices.