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Student Services vision/mission, goals and objectives

The mission of Student Services is to provide services that enable students to develop their full potential and to reach their educational goals.

Mission/vision

  • Student Services will contribute to the University's mission by working in partnership with academic staff to provide professional, quality, innovative, accessible services
  • Student Services staff will foster a caring, positive, unique campus environment
  • They will recognise diversity, the need to be culturally sensitive and responsive to change
  • They will strive to provide co-ordinated services that are student focused and are integrated with those of the wider University community

Values

In working towards its mission, Student Services is committed to:

  • The wellbeing of all students
  • Being innovative in its approach to problem solving
  • Always responding in a culturally appropriate manner
  • Embracing diversity
  • Positively affirming student achievements
  • Working at all times with the highest levels of professionalism, ethical behaviour and practices
  • Working to ensure access ability of services
  • Working in a co-operative, collaborative manner with enthusiasm and humour

Goals and objectives

Goal 1: The learning environment

To support a safe and stimulating learning environment.

Objectives

  • To develop life skills complementary to academic learning
  • To provide holistic pastoral care for all students
  • To contribute services that support a unique campus experience and meet the needs of the university population

Goal 2: Culture and diversity

To recognise and celebrate the diversity of the University community and to foster access and participation by under represented groups in a safe, culturally inclusive environment.

Objectives

  • Foster pathways for Maori, Pacific Islands, and disabled students, as well as other under-represented groups.
  • Develop provide and monitor an Orientation programme, which will encompass the needs of a continually changing, culturally diverse student population
  • Establish, develop and strengthen links with community and iwi networks, both external and internal, in order to enrich the diversity of the University environment. 

Goal 3: Access and participation

To provide support and services which are inclusive and accessible to all students.

Objectives

  • To ensure an awareness of services by appropriate promotion and advertising.
  • To ensure all those providing services are resourced to meet the needs of diverse groups.
  • To contribute towards a positive culture which enables all students' ongoing participation in their university experience.

Goal 4: Integrated, comprehensive services

To develop integrated and comprehensive services that support students in reaching their educational and employment goals and add value to the quality of their Otago experience.

Objectives

  • Identify and regularly review support services to ensure they are meeting the changing needs of students
  • Develop and maintain effective links between providers to facilitate the successful provision of services
  • Ensure the ongoing promotion of student services to the wider University community and beyond

Goal 5: Partnership/retention

To develop, in partnership with academic staff, an environment that improves student retention and achievement.

Objectives

  • To liaise regularly with Academic Departments to explore how Student Services can assist in improving student achievement
  • To establish pathways for academic departments to obtain assistance in supporting students at risk
  • To develop further the unique student campus environment

Goal 6: Māori students

To improve recruitment, retention, and achievement of Māori students through provision of responsive student services.

Objectives

  • To encourage and promote participation by Māori students in a campus environment
  • To provide culturally inclusive services which support Māori students in their chosen path
  • To identify key clients and to encourage their participation in the initiatives provided

Goal 7: Pacific Islands students

To improve recruitment, retention, and achievement of Pacific Islands students through provision of responsive student services.

Objectives

  • To encourage and promote participation by Pacific Islands students in a campus environment
  • To provide culturally inclusive services which support Pacific Islands students in their chosen path
  • To identify key clients and to encourage their participation in the initiatives provided

Goal 8: Stakeholder networks

To foster effective Student Services networks with stakeholders.

Objectives

  • Regularly review the identity of external stakeholders
  • Evaluate regularly services provided, and promote them actively
  • Be responsive to standards set by regulatory bodies and to work within established practices.