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MANT333 Operational Excellence

2021 information for papers will be published in early September. 

Development, planning and implementation of operational and quality tools, techniques, and systems which are used to drive excellence in organisations and all business environments.

Interest in the improvement of product, process and service quality has grown rapidly, both in New Zealand and internationally, during recent years. Research interest, papers and books on quality management in all functions of organisation have also been increasing rapidly. The demand from business and service organisations for graduates with knowledge of the principles, tools and practice of quality management has increased substantially in the last few years. This has also become a popular area of study for postgraduate study recently.

Paper title Operational Excellence
Paper code MANT333
Subject Management
EFTS 0.1500
Points 18 points
Teaching period Second Semester
Domestic Tuition Fees (NZD) $863.25
International Tuition Fees (NZD) $4,276.80

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MANT 251 and 18 further 200-level points
Schedule C
Teaching staff

Co-ordinator: Associate Professor Richard Greatbanks

Teaching Arrangements
Lecture and tutorials.
To be advised.
Graduate Attributes Emphasised
Lifelong learning, Research, Self-motivation.
View more information about Otago's graduate attributes.
Learning Outcomes
The paper's objectives are:
  1. To provide students with an understanding of the principles and philosophies of quality management and operational excellence
  2. To develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce
  3. To explore popular approaches and practices used to improve product, process and service quality levels
  4. To place quality management theory within the context of application and practice.

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Second Semester

Teaching method
This paper is taught On Campus
Learning management system


Stream Days Times Weeks
L1 Wednesday 10:00-11:50 28-34, 36-41


Stream Days Times Weeks
Attend one stream from
T1 Wednesday 14:00-14:50 30, 37
T2 Thursday 14:00-14:50 30, 37
T3 Thursday 17:00-17:50 30, 37