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TOUR103 Introduction to Hospitality

Introduction to the philosophy of hospitality and its commercial applications, including its non-commercial roots, the history of its commercialisation and contemporary social-cultural issues including sustainability, ethics and modern business operations.

The hospitality sector combines the growth of the tourism industry with changing patterns of leisure consumption in creating one of New Zealand's fastest-growing business sectors. This paper combines conceptual understandings of what hospitality is and how the relationships between host and guest are increasingly important to hospitality businesses with examples from industry. It takes a global perspective and uses key examples from Europe, Asia, North America and Australasia to give students a good overview of how hospitality is about more than service. It emphasises that hospitality is first and foremost about people and reiterates that an understanding of hospitality can benefit students from any academic background.

Paper title Introduction to Hospitality
Paper code TOUR103
Subject Tourism
EFTS 0.15
Points 18 points
Teaching period Semester 1 (On campus)
Domestic Tuition Fees (NZD) $912.00
International Tuition Fees Tuition Fees for international students are elsewhere on this website.

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TOUR 220
Schedule C
As a 100-level paper, this paper is suitable for any student interested in the concept of hospitality and how it fits within wider society.
Teaching staff

Dr Willem Coetzee

Paper Structure
The paper covers three main themes:
  • A philosophical and conceptual understanding of hospitality
  • An overview of commercial hospitality, including food and beverage, accommodation and events
  • A broad ethical understanding of commercial and non-commercial hospitality in contemporary society through consideration of issues such as sustainability and human resources
Teaching Arrangements
Two 50-minute lectures per week and one 1-hour tutorial fortnightly
Textbooks are not required for this paper.
Course outline

The course outline will be available on Blackboard once the paper begins.

Graduate Attributes Emphasised
Global perspective, Self-motivation, Teamwork.
View more information about Otago's graduate attributes.
Learning Outcomes
Students who successfully complete the paper will be able
  • To identify and evaluate the theories and principles behind hospitality
  • To develop an understanding of the wider social and cultural contexts in which hospitality occurs
  • To discuss the nature and the operation of hospitality industries in both New Zealand and global contexts
  • To understand and critique trends within the hospitality sector in light of current debates on issues such as sustainability and CSR (corporate social responsibility)

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Semester 1

Teaching method
This paper is taught On Campus
Learning management system


Stream Days Times Weeks
A1 Monday 14:00-14:50 9-14, 16-22
Thursday 14:00-14:50 9-14, 16-22


Stream Days Times Weeks
Attend one stream from
A1 Wednesday 12:00-12:50 10, 12, 14, 19, 21
A2 Wednesday 15:00-15:50 10, 12, 14, 19, 21