An advanced course of study that examines the key theories and concepts surrounding hospitality and sustainable hospitality management in the twenty-first century and beyond.
For further information on this paper please contact the Department of Tourism via email at tourism@otago.ac.nz.
| Paper title | Special Topic: Global Hospitality Operations |
|---|---|
| Paper code | TOUR421 |
| Subject | Tourism |
| EFTS | 0.1667 |
| Points | 20 points |
| Teaching period | Not offered in 2023 (On campus) |
| Domestic Tuition Fees (NZD) | $1,163.90 |
| International Tuition Fees | Tuition Fees for international students are elsewhere on this website. |
- Contact
- For further information on this paper please contact tourism@otago.ac.nz
- More information link
- View more information on the Department of Tourism's website
- Teaching staff
- Paper Structure
The paper focuses on examining the key theories and concepts surrounding hospitality and sustainable hospitality management. Topics for the paper include (but are not limited to):
- Introduction to hospitality operations
- Understanding the global hospitality environment
- Service quality management
- Human resource issues in hospitality operations
- Creating a competitive advantage
- Yield management
- Sustainability in hospitality
- Applied theory in hospitality operations
- Site visits to hospitality businesses
- Teaching Arrangements
One 1-hour lecture; one 2-hour lecture per week.
- Textbooks
A range of texts is recommended to students rather than a required textbook. This is a paper that is informed primarily by published conceptual and empirical papers, which are outlined in course reading lists and made available to students online.
- Course outline
The course outline will be available on Blackboard at the start of the paper.
- Graduate Attributes Emphasised
- Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship,
Communication, Critical thinking, Cultural understanding, Ethics, Environmental literacy,
Information literacy, Research, Teamwork.
View more information about Otago's graduate attributes. - Learning Outcomes
Upon completion, students should:
- Be able to assess the internal and external environment surrounding hospitality operations
- Be able to evaluate and assess theories for managing hospitality operations in the areas of service quality, human resources, competitive strategy, and yield management
- Be able to critically evaluate sustainability issues in hospitality operations
- Be able to interact and collaborate with others effectively, including in teams and in culturally diverse contexts
