Due to COVID-19 restrictions, a selection of on-campus papers will be made available via distance and online learning for eligible students.
Find out which papers are available and how to apply on our COVID-19 website
An advanced course of study that examines the key theories and concepts surrounding hospitality and sustainable hospitality management in the twenty-first century and beyond.
For further information on this paper please contact the Department of Tourism via email at firstname.lastname@example.org.
|Paper title||Special Topic: Global Hospitality Operations|
|Teaching period||Not offered in 2022 (On campus)|
|Domestic Tuition Fees (NZD)||$1,132.73|
|International Tuition Fees||Tuition Fees for international students are elsewhere on this website.|
- For further information on this paper please contact email@example.com
- More information link
- View more information on the Department of Tourism's website
- Teaching staff
- Paper Structure
The paper focuses on examining the key theories and concepts surrounding hospitality and sustainable hospitality management. Topics for the paper include (but are not limited to):
- Introduction to hospitality operations
- Understanding the global hospitality environment
- Service quality management
- Human resource issues in hospitality operations
- Creating a competitive advantage
- Yield management
- Sustainability in hospitality
- Applied theory in hospitality operations
- Site visits to hospitality businesses
- Teaching Arrangements
One 1-hour lecture; one 2-hour lecture per week.
A range of texts is recommended to students rather than a required textbook. This is a paper that is informed primarily by published conceptual and empirical papers, which are outlined in course reading lists and made available to students online.
- Course outline
The course outline will be available on Blackboard at the start of the paper.
- Graduate Attributes Emphasised
- Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship,
Communication, Critical thinking, Cultural understanding, Ethics, Environmental literacy,
Information literacy, Research, Teamwork.
View more information about Otago's graduate attributes.
- Learning Outcomes
Upon completion, students should:
- Be able to assess the internal and external environment surrounding hospitality operations
- Be able to evaluate and assess theories for managing hospitality operations in the areas of service quality, human resources, competitive strategy, and yield management
- Be able to critically evaluate sustainability issues in hospitality operations
- Be able to interact and collaborate with others effectively, including in teams and in culturally diverse contexts