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Patient services in Dunedin

COVID-19 Alert Level 1 procedures for all Faculty of Dentistry Dunedin clinic patients

We are no longer accepting patients who do not have an appointment. We are also asking all people who attend the Faculty of Dentistry Dunedin clinic to answer some COVID-19 related health questions prior to their visit. This is to protect the health of everyone who comes to the Faculty of Dentistry.

You must answer the health questions by telephone before you can be treated or you will be turned away from your appointment. Note that while these questions ask about your health in relation to the COVID-19 pandemic, we are not asking for a COVID-19 test which involves a physical swab and laboratory analysis.

If you have not answered the telephone health questionnaire, phone +64 3 479 8889 (select option 1) to do so prior to your appointment. This is also the number to phone to make appointments.

Read on for detailed information about how we provide dental services under Alert Level 1 restrictions.

Patients with an emergency dental need

If you have an emergency dental need please call +64 3 479 8889 (select option 1) and you will be asked some initial questions about COVID-19. You will then be either phoned by a clinician to seek further information or you will be booked into a clinic for assessment. The timing of the appointment will be based on your identified clinical need and may not be the same day.

All patient clinics

The following applies to all patients who have a booked appointment in any clinic.

  • Do not attend your appointment if you have developed flu-like symptoms - when you are telephone triaged you will be asked COVID-19 questions. You will receive two texts the day before your appointment – one to remind you about the appointment and the other asking if anything has changed since your appointment was booked to ring the number supplied and advise us
  • Please arrive no earlier than 10 minutes prior to your appointment. If you arrive too early you may be asked to come back as we need to limit the number of people waiting in the same area
  • When you arrive the details for any support person will be recorded as part of our contact tracing

We thank you for your patience and understanding.

Contact

Tel +64 3 479 8889
Email dental.clinicaladministration@otago.ac.nz

At the Faculty of Dentistry’s Dunedin clinics, we undertake over 60,000 patient treatments each year! Our building is one of the very busiest on the Dunedin campus.

All services are open to the public. We couldn't be here without you.

We offer a comprehensive suite of dental services to the community – everything from routine check-ups, to the most complex treatment.

Here you’ll be seen by one of our teaching staff or by a trained student; in each case you’ll benefit from high-quality dental care using the latest evidence-based-practice techniques.