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Information for new patients

Overview

The Faculty of Dentistry is proud of the service we provide to the Dunedin and wider Otago communities, and we appreciate the support we receive.

At the Faculty you'll receive a high standard of care, either by a staff member or by trained students working under supervision. In either case, you will benefit from the latest evidence-based-practice techniques.

The Faculty of Dentistry clinical services has recently relocated to a new state of the art Clinical Services Building which is located behind the Walsh Building in Great King Street. While the Walsh Building is being refurbished the patient and public entrance to the CSB is off Frederick Street (number 33).

Treatment at the Faculty of Dentistry is not free of charge unless you are eligible for funded services which are outlined below.

As the staff get used to the new building layout and new equipment it is taking a bit longer than usual to see each patient so you may have a longer wait than we would like. We apologise for the delay and we will be back to normal as soon as possible.

As there are still building works being undertaken in the Walsh Building next door we apologise for any noise and inconvenience that may occur. We ask for your patience during this time.

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How to enrol

If you'd like to enrol as a patient, the first step is to come to the registration reception desk situated on Level One of the CSB. To be enrolled you will be requested to complete a patient enrolment form and a patient health questionnaire. Please bring a list of your current medications if you are able to.

We need to see you in person; we can't enrol you online or over the phone.

We accept new patient enrolments at the following times:

Day Morning Afternoon
Monday 9am–12pm 2pm–4pm
Tuesday 9am–12pm 2pm–4pm
Wednesday 9am–12pm 2pm–4pm
Thursday 10am–12pm 2pm–4pm
Friday 9am–12pm 2pm–4pm

Please note:

  • We cannot accept new patient enrolments outside these times
  • Unfortunately we're closed on public holidays (emergency services are the only services provided on these days and are provided through Dunedin Hospital)
  • We offer limited services during University holidays (when the students are away)

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Your first visit

Step 1: Ground floor reception and enrolment

At reception, we'll give you a Patient Enrolment Form and a Health Questionnaire to fill in. Please let us know if you require assistance with completing these forms.

Please tell us if you are eligible for WINZ support and require a WINZ quote. To be eligible you need to have a current Community Services Card. If you are not eligible for WINZ support, but have a current Community Service Card you may be eligible to receive subsidized treatment for urgent care. It's really important that you tell us at this stage (before you see a clinician).

When you hand in your forms, we'll review them with you and ensure we have addressed all your questions

Step 2: The Admissions and Urgent Care Clinic (UCU)

Triage is the assignment of degrees of urgency to patients with infections, illnesses, or injuries—to decide the order of treatment of a large number of patients or casualties. Please let us know if you are in pain so the dentists can assess you as soon as they can.

Patients attending the Urgent Care and Assessment Clinic will be triaged as a first step towards treatment. Some patients who arrive after you may be called in first as they may have a higher triage priority.

You'll be informed regarding the length of time before your appointment time based on the urgency of treatment required when you arrive at the Assessment desk. You can leave the building and return shortly before this appointment, or you can wait in the waiting room. You will also be informed of the current waiting time.

There may be a large number of people in the waiting room as there are a number of services being provided on Level One. Once again don’t be concerned if patient who arrive after you are called in first as they could be attending a different clinic There are plenty of magazines, but you might like to bring a book or make sure your phone's fully-charged—just in case you need to notify employers, family, or friends that you are delayed.

Step 3: Seeing a dentist

The first dentist you see may could be a staff member or one of our trained students. They'll conduct an examination which may be limited in nature at this first visit.

The treatment you may require will be discussed with you. It may be possible to treat you on the day, or it may be necessary to make an appointment for you to come back at a different time.

The dentist or student examining you will discuss the proposed cost of the treatment with you so you are aware of what you will be required to pay. Some funded services still have a part payment for patients.

There's a small chance we'll recommend you visit a private dentist for further treatment (for example, if we aren't able to manage your problem within a reasonable timeframe for you).

Step 4: Payment

The fees that you would be required to pay will be discussed with you prior to the treatment commencing. We request that following treatment you pay on the day when you leave the clinic. This can be at any reception desk. The Ground Floor Reception accepts all forms of payment and the Levels One, Two and Three accept EFTPOS payments only.

As well as paying invoices in person at reception, you can also pay by internet banking, or at your local bank. Please let us know if you anticipate difficulty in paying, as we might be able to help with advice or payment plans.

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Where to find us

The Faculty of Dentistry is located at:

33 Frederick Street – entrance for patients

or

310 Great King Street
Dunedin North
Dunedin 9016

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Contact us

If you want to contact the Faculty of Dentistry for any reason please use the following:

Tel 03 479 8889
Email dental.clinicaladministration@otago.ac.nz

If you'd like to write to the Faculty of Dentistry please address your mail to:

Clinical Administration
Faculty of Dentistry
PO Box 56
Dunedin 9054
New Zealand

We look forward to seeing you at the Faculty of Dentistry.

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Feedback

We keen to hear what you think so please provide any feedback to:

Tel 03 479 8889
Email dental.consumerrelations@otago.ac.nz

If you'd like to write to the Faculty of Dentistry please address your mail to:

Consumer Relations Office
Faculty of Dentistry
PO Box 56
Dunedin 9054
New Zealand

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