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How you communicate with the University

Student on a laptop

Student email

When you enrol at the University of Otago, you get a student email address. It consists of your student username
followed by @student.otago.ac.nz (for example: smija012@student.otago.ac.nz).

This email address is used to communicate with you by:

  • Student Administration
  • Your lecturers
  • The Library
  • Blackboard (if your paper uses it)

It is important that you check your email regularly!

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Logging on to your Student Webmail

To access your student email, to to www.otago.ac.nz/studentmail and type your student username and password.

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Printing via Email (Dunedin campus)

  • Create a new email.
  • Attach your print job(s). You don’t need to type anything except the printer’s email address which is:
    • printme.black@otago.ac.nz (for black and white)
    • printme.colour@otago.ac.nz (for colour)

You can pick the job up from any of the UniPrint printers around the Dunedin campus. There is a similar email address for printing on our Wellington or Christchurch campuses. Printing is one of the many reasons why your student e-mail account is so important when you are on campus any of our campuses.

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Your password and PIN

In addition to your username, you will also be assigned:

  • A password (to access online services such as eVision, Blackboard, Email and Library Resources)
  • A four-digit PIN (for Dunedin computer lab access).

The first time you enroll at Otago, you will get a slip of paper with your initial password and your PIN. If you are not based at the Dunedin campus you will receive your password separately.

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Changing your password

This password should be changed to a combination of letters and numbers that are more meaningful to you (eight or more characters is ideal). You can change your password:

  • At www.otago.ac.nz/password
  • In eVision under Settings, Change Password (www.otago.ac.nz/evision)
  • Through the ITS Service Desk (Phone 0800 479 888 or email its.servicedesk@otago.ac.nz)
  • Your new password will apply to all online services: Internet access, student email, online library resources, Blackboard, the University Podcast website, Unitube, and on-campus student computers.

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Help with your computing issues

Student IT Advisors provide computer help for students both on campus and online for distance students.

Tel 64 3 479 5170

Online Chat

You can chat to Student IT Advisors online and even share your screen view if you wish, at www.otago.ac.nz/studentonlinehelp

The ITS Service Desk can also assist with enquiries about computing/IT issues that you may experience when accessing University of Otago services via the internet. You need to contact them for eVision and Blackboard problems.

  • Tel: Freephone (NZ) 0800 479 888
  • Tel 64 3 479 8888
  • Email its.servicedesk@otago.ac.nz
  • Web www.otago.ac.nz/its/
  • Hours: Monday to Friday 8:30am - 7pm during term time

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eVision Student Administration System

eVision is the name of the student administration system. To access it, go to: www.otago.ac.nz/evision. (You will have already used eVision when enrolling for your 2014 papers).

From your eVision portal you can also access the following:

  • Student Webmail
  • Blackboard
  • Library

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Student ID Number

Your Student ID Number appears on your registration acknowledgement letter, your University ID card and (where applicable) on your examination advice letter.

In all correspondence with the University, you should cite your Student ID Number – even when communicating less formally (perhaps telephoning the University Information Centre or the Fees Office). Providing your ID Number enables the University to provide a faster, more efficient service to you.

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ID Card

Distance students can obtain a University of Otago ID Card from the Dunedin Campus or can have one mailed to them by completing the “ID Card Application Form” from www.otago.ac.nz/studentservices/otherservices/otago022782.html. Before completing the form, check the website information as there may be several options available, depending on your location and level of study.

To avoid delays in processing your card, please ensure ALL sections are completed correctly.

Your card can only be issued after course approval has been completed (you have signed your course approval form and returned it to your programme coordinator or as directed). For details of the Course Approval process, visit: http://www.otago.ac.nz/courses/distance_study/otago019644.html#approval. Once you have completed and returned your ID Card Application Form AND you have been course approved, your ID card will be sent to you. Your PIN (Personal Identification Number) and password will be sent only if they have not been previously issued. (Note: they will not all be sent in the same envelope.) Printed on your ID card are:

  • your name and photograph
  • your Student ID Number, which should be quoted whenever you communicate with the University
  • your University of Otago email address
  • your Username for accessing all University computer-related services such as Blackboard, and online resources such as past exam papers
  • your library barcode (for borrowing books and other resources).

Your ID card can be used as:

  • identification for examinations
  • your library card – allows you to borrow material from any University of Otago Library on any campus, and also from other university libraries with which we have agreements
  • printing services, e.g., photocopying, printing,
  • after-hours access – providing you with after-hours access to certain sites and buildings in Dunedin. In Wellington, access is restricted to on-campus students. For Christchurch and Auckland access information, contact your department.
  • a discount card – many shops and services offer discounts to students.

All students are issued with a proximity ID card which allows you to access buildings that have proximity readers and is based on the access entitlement relevant to your courses. Note: Students visiting the Christchurch campus require a separate card for door access.

Photocopying also uses the proximity card system.

Please Note: DO NOT punch holes in your card, as it will not work. Replacement cards cost $20.

General ID card information: www.otago.ac.nz/studentservices/otherservices/otago018288.html

Distance Learning ID card information: www.otago.ac.nz/studentservices/otherservices/otago022782.html

If you have any queries about your ID card after you have applied for it, please contact the University ID Card Office at: idcard.officer@otago.ac.nz or phone 03 479 5330.

The office is located in the ISB building (which houses the main library) on the corner of Albany and Cumberland Streets, Dunedin.