Our aim is to provide you with excellent customer service at all times. To do this, we’d like to share our service levels with you. Whether you’re contacting us by phone or email or processing your financial related work, you’ll find all the information you need to help us achieve that aim.
Our Hours
8.30am – 5pm, Monday to Friday.
An all-depts email will be sent out advising of any office or division closure.
Our Response Times
Your emails will be acknowledged within one business day of receipt.
Your voicemail messages will be acknowledged within one business day of receipt.
Our Processing Times
The timeframes listed below apply to authorised, complete and correct documentation received by FSD.
Accounts Payable
| Your Items | FSD Processing | FSD Timeframe |
| Accounts Payable Documents | Posting of Accepted Documents | Within One Business Day |
| Application for new Creditor Accounts | New Creditor Accounts created in Finance One | Within One Business Day |
| New and replacement Purchasing Cards | Issuing of Cards | Within Five Business Days |
Revenue Management
| Your Items | FSD Processing | FSD Timeframe |
| Accounts Receivable Documents | Posting of Accepted Documents | Within One Business Day |
| Application for new Debtor Accounts | New Debtor Accounts created in Finance One | Within One Business Day |
| Departmental Bankings | Recorded by the Cashiers Office | Within One Business Day |
Data Management Unit
| Your Items | FSD Processing | FSD Timeframe |
| Application to open new Cost / Activity Centres | Created within Finance One | Within One Business Day |
| Service Division or Department Import Journals | Uploaded into Finance One | Within One Business Day |
| New or Revised Financial Delegation Signing Authority (DSA) Forms | Scanned into DSA Database | Within One Business Day |
| Applications for New or Revised Finance One User Access | Access created or revised within Finance One | Within One Business Day |
| Accounts Payable Invoices/Credit Notes | Scanned into Finance One | Within Two Business Days |
Assets and Insurance
| Your Items | FSD Processing | FSD Timeframe |
| Disposal and Transfer of Asset Forms | Entered on the Assets Register | Within Five Business Days |
Financial Accounting
| Your Items | FSD Processing | FSD Timeframe |
| User Created Journals | Posting of Accepting Documents | Within One Business Day |
