Our aim is to provide you with excellent customer service at all times. To do this, we’d like to share our service levels with you. Whether you’re contacting us by phone or email or processing your financial related work, you’ll find all the information you need to help us achieve that aim.
Hours
8:30am–5:00pm, Monday to Friday.
An all-departments email will be sent out advising of any office or division closure.
Response times
Your emails will be acknowledged within one business day of receipt.
Your voicemail messages will be acknowledged within one business day of receipt.
Processing times
The timeframes listed below apply to authorised, complete and correct documentation received by FSD.
Assets and Insurance
| Your Items | FSD Processing | FSD Timeframe |
| Disposal and Transfer of Asset Forms | Entered on the Assets Register | Within Five Business Days |
Financial Accounting
| Your Items | FSD Processing | FSD Timeframe |
| User Created Journals | Posting of Accepting Documents | Within One Business Day |
