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Health Sciences profile

Ms Jo Hilder

PositionSenior Research Fellow
DepartmentDepartment of Primary Health Care and General Practice (Wellington)
Research summaryCommunication in health care


My background is in applied linguistics and I apply skills in interactional linguistics and conversation analysis, as well as generic qualitative research skills, to a range of projects, mainly focusing on communication in health contexts.

I am a member of the ARCH (Applied Research on Communication in Health) Group which studies all aspects of communication in health care, with a focus on analysing how health professionals and patients interact with a view to improving communication and ultimately health outcomes.


Hilder, J., Stubbe, M., Macdonald, L., Abels, P., & Dowell, A. C. (2020). Communication in high risk ante-natal consultations: A direct observational study of interactions between patients and obstetricians. BMC Pregnancy & Childbirth, 20, 493. doi: 10.1186/s12884-020-03015-6

Hilder, J., Gray, B., & Stubbe, M. (2019). Health navigation and interpreting services for patients with limited English proficiency: A narrative literature review. Journal of Primary Health Care, 11(3), 217-226. doi: 10.1071/HC18067

Hilder, J., Gray, B., & Stubbe, M. (2019). Integrating health navigation and interpreting services for patients with limited English proficiency: Views of Pacific navigators. Pacific Health Dialog, 21(3), 116-127. doi: 10.26635/phd.2019.602

Gray, L., Stubbe, M., Macdonald, L., Tester, R., Hilder, J., & Dowell, A. C. (2018). A taboo topic? How general practitioners talk about overweight and obesity in New Zealand. Journal of Primary Health Care, 10(2), 150-158. doi: 10.1071/HC17075

Hilder, J., Gray, B., Dowell, A., Macdonald, L., Tester, R., & Stubbe, M. (2017). ‘It depends on the consultation’: Revisiting use of family members as interpreters for general practice consultations – when and why? Australian Journal of Primary Health, 23, 257-262. doi: 10.1071/PY16053