This guide covers a wide range of problems you may encounter as a tutor or demonstrator.
Troubleshooting guide (PDF format, 25 KB)
A student complains about a course issue
There are several ways to approach the situation: involve the student representative for that course, involve the student in the conversation to understand the specific issue, and be aware of the procedures in place to address course situations.
A student doesn't understand the topic and talks about dropping out
New tutors and demonstrators should suggest the student has a chat with the paper coordinator as he or she is the best person to advise the student on the resources available to help them.
A student is reluctant to be taught by a younger tutor
It is quite common for students to be older than their their tutor. How can you make sure you gain the respect of these students? Dr Rob Wass offers some advice: