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Service Request Forms

You can use the application forms below to request different ITS services.

Please contact AskOtago if you need further information about using our service request forms or to find out more about a service.

If the ITS service you are requesting requires approval to be given before the service can be delivered, this will be from your Head of Department or Division, or their delegated authority. If you are not sure who this is, please contact your departmental or divisional administration before completing the form.

Some forms use the Ask IT Customer Portal. Once you click on these, you will be prompted to log in with your University username and password which will populate the form with your contact details.


  • You must be a postgraduate student to access these Ask IT forms: Postgraduate Student Email Address and Syncplicity Sync & Share Application for Postgraduate Students.
  • The only Ask IT form accessible via an external username is: Access to e-Resources.

Ask IT Customer Portal Information and User Guides.

Please allow 5-10 working days for your request to be actioned.

 If you have an urgent problem, please phone AskOtago on (+64 3 479) 7000 or 0800 80 80 98. Only use the forms for non-urgent problems or requests.

Business Objects




  • eVision Access - Student/Class Information (including Business Objects Reports)

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File Backups

File Storage and Sharing

Lecture Theatres


  • imVision - Network System Manager Access Request
  • Network Outlet
  • VPN Network Access
    • Staff - all current University staff usernames have VPN access enabled automatically. This also applies to external usernames of the type "CFI" or "FS Staff".
    • Students - A staff member needs to complete the VPN Access Request form (Ask IT) on your behalf.
    • External usernames - a staff member (ideally your username sponsor) needs to complete the VPN Access Request form (Ask IT) on your behalf. This does not apply to external usernames of the type "CFI" or "FS Staff" as VPN access is enabled automatically for these.

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University Business Systems