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Service Notices Archive

April March February January December 2019 November 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 April 2019

April

Scheduled Service Disruption Notice: Staff VPN Service - Saturday, 4 April 2020, 11:30pm - Sunday, 5 April 2020, 1:00am (Resolved: Sun, 5 Apr 2020)

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March

Resolved: Network Outage - 20 March 3:30pm - Ongoing (Resolved: Fri, 20 Mar 2020)

Scheduled Outage: Staff VPN Service - Friday, 13 March 2020 - 6:00pm to 6:30pm (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: Staff VPN Service / vpn.otago.ac.nz - Friday, 13 March - 6:00 PM – 6:30 PM (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: Finance One Upgrade - Friday, 13 March 5:00pm to Monday, 16 March 11:00am (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: OURDrive Systems - Friday, 13 March 5:00pm – Sunday, 15 March 10:00pm (Resolved: Sun, 15 Mar 2020)

Scheduled Outage: uniFLOW Printing Upgrade - Monday 9 March – 8pm to 9pm (Resolved: Mon, 9 Mar 2020)

Scheduled Outage: ITS Corporate Systems - Wednesday, 4 March 2020, 5:00pm - 7:00pm (Resolved: Wed, 4 Mar 2020)

Resolved Outage: Christchurch School of Medicine Network Connectivity - Wednesday 4 March 2020 6:00 am - 1:30 pm (Resolved: Wed, 4 Mar 2020)

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February

Scheduled Outage: eVision outage - Tuesday 25 February – 7:30pm – 8:00pm (Resolved: Tue, 25 Feb 2020)

Resolved Outage: eVision - Tuesday 25 Feb – 11:00am – 2:15pm (Resolved: Tue, 25 Feb 2020)

Scheduled Outage: uniFLOW Printing Upgrade - Thursday 20 Feb 8pm – 10pm (Resolved: Thu, 20 Feb 2020)

Resolved Outage: OURDrive – Issues with opening files - Tuesday 8am - Wednesday 2pm (Resolved: Wed, 19 Feb 2020)

Urgent Patching of Windows vulnerability - Windows 10 (Resolved: Wed, 12 Feb 2020)

Scheduled Outage: Vault - Wednesday 12 Feb 2pm – Thursday 13 Feb 8am (Resolved: Wed, 12 Feb 2020)

Scheduled Outage: Future State Network, Wired and Wireless Networks, Various Locations in Dunedin - Sat, 8 Feb 2020, 11:00PM - Sun 9 Feb 2020, 2:00AM (Resolved: Sun, 9 Feb 2020)

Scheduled Outage: Future State Network, 7 Feb, 11:00pm to 8 Feb, 7:00am (Resolved: Sat, 8 Feb 2020)

Scheduled Outage eVision Software Update - Wednesday, 5th February 2020, 5:00 PM - 6:00 PM (Resolved: Wed, 5 Feb 2020)

Scheduled Outage: IARMS (Animal Management System) Application - Tuesday, 4 February 2020, 5:00 PM - 6:00 PM (Resolved: Tue, 4 Feb 2020)

Scheduled Update: Sophos Endpoint Security update, 12 Dec 2019 - Feb 2020 (Resolved: Sat, 1 Feb 2020)

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January

CISCO phone outage - 29 January 8:30am – 10:30am (Resolved: Wed, 29 Jan 2020)

Scheduled Outage: Citrix Application Deliver Controllers upgrade (Resolved: Sun, 26 Jan 2020)

Unscheduled Outage: Library Search: Ketu, 12PM Tuesday 21 January - 4.30PM Tuesday 21 January (Resolved: Tue, 21 Jan 2020)

Titanium Outage – 6pm Friday 17 January - 6pm Sunday 19 January (Resolved: Sun, 19 Jan 2020)

Update: Staff Accounts Disabled - Resolved (Resolved: Wed, 15 Jan 2020)

Resolved: eVision Staff Access, 14 Jan 2020 - ongoing (Resolved: Tue, 14 Jan 2020)

Scheduled Outage: Turnitin, 5 Jan 2020, 5:00am - 11:00am (Resolved: Sun, 5 Jan 2020)

Unscheduled Outage: OURDrive Server Issue, 3 Jan 2020 (Resolved: Fri, 3 Jan 2020)

Information: macOS Catalina 10.15 support at the University of Otago (Resolved: Wed, 1 Jan 2020)

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December 2019

Scheduled Outage: Site Licence Server Upgrades, 19 Dec. 2019, 6:00pm - 11:00pm (Resolved: Thu, 19 Dec 2019)

Unscheduled Outage: Staff Virtual Desktop, 17 Dec 2019, 1:25pm - 2:20pm (Resolved: Tue, 17 Dec 2019)

Scheduled Outage: uniFLOW Upgrade - Servers & Printers (Resolved: Wed, 11 Dec 2019)

Scheduled Outage: Cardax Door access System Upgrade (Resolved: Wed, 11 Dec 2019)

Scheduled Maintenance: High Capacity Storage (Resolved: Sun, 8 Dec 2019)

Scheduled Maintenance: Scheduled Maintenance UPS units (Networking), Nov 12 - Dec 5, 2019 (Resolved: Thu, 5 Dec 2019)

Resolved eVision Outage: Wednesday 4th December 2019, 5:00pm to 6:00pm (Resolved: Wed, 4 Dec 2019)

Resolved Outage: ITS Corporate Applications - 03 Dec, 2019, 8:45am – 10:15am (Resolved: Tue, 3 Dec 2019)

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November 2019

Scheduled Outage: Central Backup and Recovery Service (Resolved: Sat, 30 Nov 2019)

Scheduled Maintenance: Change to Zoom Meetings, Saturday 23rd November 2019 (Resolved: Mon, 25 Nov 2019)

Resolved: Unscheduled Outage: Current State Network, Wellington and Christchurch, 25 Nov 2019, 8:30am - 12:10pm (Resolved: Mon, 25 Nov 2019)

Unscheduled Outage: University Phone System (Resolved: Mon, 25 Nov 2019)

Scheduled Outage: Possible network outages during Internet Edge security hardware upgrade (Resolved: Sun, 24 Nov 2019)

Scheduled Outage: Blackboard, 22 Nov 2019 5:00pm to 24 Nov 9:00pm (Resolved: Thu, 21 Nov 2019)

Scheduled Outage: eVision outage, 20 Nov 2019, 9:00pm - 10:00pm (Resolved: Wed, 20 Nov 2019)

Unscheduled Outage: HCS, Staff and Student VDI, 13 Nov 2019 9.30am - 10.30am (Resolved: Thu, 14 Nov 2019)

Scheduled Outage: ITS Networker Backup Service, Tuesday 12 November 2019 9:00am – 5:00pm (Resolved: Tue, 12 Nov 2019)

Information: Change Freeze Request 02 Oct - 11 Nov 2019 (Resolved: Sun, 10 Nov 2019)

Resolved Outage: Wired and Wireless Current State Networks, Christchurch Campus, 4 Nov 2019, 9 am - 11pm (Resolved: Tue, 5 Nov 2019)

Resolved Outage: Current State Internet Access, 7:30pm, 4 November, 2019 (Resolved: Sat, 2 Nov 2019)

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October 2019

Information: University Email System Update (Resolved: Wed, 16 Oct 2019)

Resolved: REDCap Survey system (Resolved: Tue, 15 Oct 2019)

Scheduled Work - VPN - Client Software Update (Resolved: Wed, 9 Oct 2019)

Unscheduled Outage: University Website and Corporate Applications, 8/10/19 4.30pm - 5.45pm (Resolved: Tue, 8 Oct 2019)

Scheduled Outage: ITS Corporate Systems, 2 Oct 2019, 5:00pm - 7:00pm (Resolved: Wed, 2 Oct 2019)

Scheduled Outage: Infrastructure, Corporate Storage Software Update (Resolved: Tue, 1 Oct 2019)

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September 2019

Information Notice: Online Forms (Resolved: Mon, 30 Sep 2019)

Unscheduled Outage: REDCap (Resolved: Thu, 26 Sep 2019)

Unscheduled Outage: VDI – EXAMS Desktops (Resolved: Fri, 20 Sep 2019)

Scheduled Outage: Network Load Balancers Maintenance (Resolved: Thu, 19 Sep 2019)

Scheduled Outage: Network Load Balancers (Resolved: Sun, 15 Sep 2019)

Scheduled Outage: uniFLOW (Resolved: Fri, 13 Sep 2019)

Unscheduled Outage: Temporary Network & VDI Outage (Resolved: Fri, 13 Sep 2019)

Scheduled: Taleo Outage, 7 Sep 2019, 7:00pm – 10:00pm (Resolved: Sat, 7 Sep 2019)

Scheduled Outage: JAMF Pro Service (Resolved: Fri, 6 Sep 2019)

Scheduled Outage: ITS Corporate Systems, 3 Sept 2019, 5:00pm - 7:00pm (Resolved: Tue, 3 Sep 2019)

Scheduled Outage: eVision - Sunday, 1st Sept 2019, 9am – 5:00pm (Resolved: Sun, 1 Sep 2019)

Service Notice: Syncplicity Software Upgrade for Clients (Resolved: Sun, 1 Sep 2019)

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August 2019

Unscheduled Outage: Ongoing security certificate warning for Staff web kiosk (Resolved: Mon, 26 Aug 2019)

Scheduled Outage: ITS Corporate Application IARMS (Resolved: Sat, 24 Aug 2019)

Scheduled Outage: ITS Corporate Systems (Resolved: Wed, 21 Aug 2019)

Scheduled Outage: eVision (Resolved: Tue, 20 Aug 2019)

Scheduled Outage: Staff Webkiosk and Payroll Backoffice (Resolved: Sat, 17 Aug 2019)

Scheduled Outage: uniFLOW Printing (Resolved: Fri, 16 Aug 2019)

Scheduled Outage: University of Otago - VPN Maintenance (Resolved: Tue, 13 Aug 2019)

Scheduled Service Notice: Infrastructure, Corporate Storage Software Update (Resolved: Sat, 10 Aug 2019)

Resolved: Staff and Student Virtual Desktop (Resolved: Sat, 10 Aug 2019)

Scheduled Outage: eVision, 7 Aug 5pm - 6pm (Resolved: Wed, 7 Aug 2019)

Scheduled Outage: UOW / Wellington Campus Network Outage (Resolved: Wed, 7 Aug 2019)

Scheduled Outage: TEST eVision, Syllabus Plus, and Corporate Applications unavailable (Resolved: Thu, 1 Aug 2019)

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July 2019

Zoom Update for Security Concerns (Resolved: Mon, 29 Jul 2019)

Unscheduled Outage – Systems access (Resolved: Mon, 29 Jul 2019)

Unscheduled Outage: Ongoing network connectivity issues (Resolved: Sun, 28 Jul 2019)

Scheduled Outage: Future State Network Wired and Wireless - Dunedin Campus (Resolved: Sat, 27 Jul 2019)

Emergency Outage: Future State Network Wired and Wireless - Dunedin Campus (Resolved: Fri, 26 Jul 2019)

Unscheduled Outage: Library Search - Ketu (Resolved: Thu, 25 Jul 2019)

Network Outage (Resolved: Sat, 20 Jul 2019)

Service Update: Staffmail - checking for spam/malicious mail (Resolved: Fri, 19 Jul 2019)

Scheduled: Dunedin Network Outage, 19 Jul 2019, 5:00am - 7:00am (Resolved: Fri, 19 Jul 2019)

Scheduled Outage: Turnitin (Resolved: Sun, 14 Jul 2019)

Unscheduled Outage: Blackboard Turnitin, Tuesday, 9 July 2019 11:30 AM NZST (Resolved: Tue, 9 Jul 2019)

Scheduled: Regular Scheduled Maintenance to Network Cabinet UPS Units, 25 June 2019 – 4 July 2019 (Resolved: Thu, 4 Jul 2019)

Scheduled Outage: ITS Corporate Systems (Resolved: Wed, 3 Jul 2019)

Scheduled Outage: Staff Web Kiosk (Resolved: Tue, 2 Jul 2019)

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June 2019

Scheduled Outage: Power Outage, D203 - Sayers Building, 290 Great King Street, Friday June 28th 5:30pm - Sunday June 30th 5:00pm (Resolved: Sun, 30 Jun 2019)

Current: Windows 7 – Problems updates, on-going (Resolved: Sun, 30 Jun 2019)

Scheduled Outage: Blackboard (Resolved: Sun, 30 Jun 2019)

Current: University Website – Problems with Search Results, on-going (Resolved: Sun, 30 Jun 2019)

Scheduled Outage: University of Otago website (Resolved: Sat, 29 Jun 2019)

Scheduled: Power Outage, College of Education, 145 Union Street East, Dunedin (Resolved: Sat, 29 Jun 2019)

Alert: Spam (Resolved: Mon, 24 Jun 2019)

Scheduled: Windows Security Update, Saturday, 22 June - Sunday, 23 June 2019 (Resolved: Sun, 23 Jun 2019)

Scheduled Outage: High Capacity Storage (Resolved: Sat, 22 Jun 2019)

Scheduled Outage: Power outage that could result in Network Outage (Resolved: Sat, 22 Jun 2019)

ITS Scheduled Work: Possible Network Disruption (Resolved: Fri, 21 Jun 2019)

Alert: Spam “Dear Outlook user” (Resolved: Fri, 21 Jun 2019)

Resolved: UOC University managed extensions unable to dial or receive external calls, Tue 4 Jun 2019 10:00am - ongoing (Resolved: Tue, 11 Jun 2019)

Unscheduled Outage: Zoom (Resolved: Sun, 9 Jun 2019)

Resolved: Echo360 (Resolved: Sat, 8 Jun 2019)

Resolved: Email to external email addresses - Delivery is delayed (Resolved: Fri, 7 Jun 2019)

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May 2019

Scheduled: Wired and Wireless Network Outage in University of Otago-Wellington Campus, Tuesday, 28th May 2019, 11:00 PM - 02:00 AM (Resolved: Wed, 29 May 2019)

Scheduled Outage: Taleo Recruitment System Shutdown - Monday 27 May 2019 5:15pm – 5:45pm (Resolved: Mon, 27 May 2019)

Resolved: Unscheduled: Staff Virtual Desktop Drive Mapping and Printing Problems, 23 May 2019 (Resolved: Sun, 26 May 2019)

Scheduled: Wired and Wireless Network Outage – The Education Resource Centre, College of Education (Building F910), 20 May 2019 3:00pm - 21 May 2019 7:00pm (Resolved: Tue, 21 May 2019)

Scheduled Outage: University Corporate Applications - Saturday 18 May 2019, 4:00 pm - 7:00 pm (Resolved: Sat, 18 May 2019)

Unscheduled Outage: Email Delivery Service, 17 Apr 2019 12:00pm - Ongoing (Resolved: Sat, 18 May 2019)

Scheduled: Wired and Wireless Network Outage - Foundation Studies, University Plaza One (Building F940), 13 May 2019 -15 May 2019 (Resolved: Wed, 15 May 2019)

Scheduled: Taleo Outage, 11 May 2019, 4:00am – 7:00am (Resolved: Sat, 11 May 2019)

Scheduled Outage: Wired and Wireless Network Outage (CoE), 2 May 2019 5:00 PM - 3 May 2019 7:00 PM (Resolved: Fri, 3 May 2019)

Current: Staff Email and Connection Issues (Resolved: Thu, 2 May 2019)

Current: AskOtago Internal Call Menu Issue, 30 Apr 2019, 8.30am - ongoing (Resolved: Wed, 1 May 2019)

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April 2019

Scheduled Outage: High Capacity Storage Service 26 Apr 2019 6:00pm - 28 Apr 2019 12 noon (Resolved: Sun, 28 Apr 2019)

Scheduled Outage: Wired and Wireless Network Outage (Robertson Library), 29 Apr 2019 5:00 PM - 30 Apr 2019 7:00 AM (Resolved: Sat, 27 Apr 2019)

Unscheduled Outage: Vodafone Mobile Data Service, 25 Apr 2019 6:30pm - Ongoing (Resolved: Fri, 26 Apr 2019)

Scheduled Outage: Wellington Campus Networks, 21 Apr 2019 9:00pm - 10:00pm (Resolved: Sun, 21 Apr 2019)

EndNote X9.1 Importing, 21 Mar 2019 (Resolved: Sat, 20 Apr 2019)

Scheduled Maintenance: Dunedin Campus Networks, 18 Apr 2019 9:30pm - 19 Apr 2019 2:30am (Resolved: Fri, 19 Apr 2019)

Scheduled Outage: Christchurch Campus Networks, 18 Apr 2019 9:00pm - 11:00pm (Resolved: Thu, 18 Apr 2019)

Scheduled Outage: Invercargill Campus Network, 14 Apr 2019 10:00pm - 10:30pm (Resolved: Sun, 14 Apr 2019)

Scheduled Outage: High Capacity Storage (HCS), 12 Apr 2019 6:00pm – 14 Apr 2019 12:00pm (Resolved: Sun, 14 Apr 2019)

Alert: Windows Automatic Update Issue, 10 Apr 2019 - ongoing (Resolved: Fri, 12 Apr 2019)

Resolved: Unscheduled Outage: Turnitin, 8 Apr 2019, 2:00pm - 10:00pm (Resolved: Mon, 8 Apr 2019)