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Service Notices Archive

July June May April March February January December 2019 November 2019 October 2019 September 2019 August 2019 July 2019

July

Resolved Unscheduled Outage: Staff Web Kiosk – Wednesday 8 July 10:00am – 11:00am (Resolved: Thu, 9 Jul 2020)

Resolved Unscheduled Outage: Email attachments – Friday 3 July 2:00pm - Monday 6 July 9:00am (Resolved: Mon, 6 Jul 2020)

Scheduled Updates: University Websites as Listed - Friday 3 July 2020 5:30pm - 10:00pm (Resolved: Fri, 3 Jul 2020)

Scheduled: Maintenance to Network Cabinet Backup Power Supplies (UPS) - Friday 26 June 10:00 am - Tuesday 2 July (Resolved: Thu, 2 Jul 2020)

Information: Legacy wireless networks UO-STAFF, UO-STUDENT, and UO-EXTERNAL being retired, 1 Jul 2020 7:00am (Resolved: Wed, 1 Jul 2020)

Scheduled Outage: ITS Corporate Systems, 1 July 2020, 5:00 pm - 7:00 pm (Resolved: Wed, 1 Jul 2020)

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June

To be rescheduled: Network Software Upgrade (Resolved: Mon, 29 Jun 2020)

Resolved: Unscheduled Outage: Current State Network - Hocken Library (Resolved: Fri, 26 Jun 2020)

Resolved: Unscheduled Outage: Internet Connection Issues - Lindo Ferguson Building - 18 Jun 2020, 11:30AM – 22 Jun 2020 (Resolved: Mon, 22 Jun 2020)

Resolved: Unscheduled Outage: Future State Network - 539 Castle Street Building, 19 Jun 2020, 12:00pm - 24 June 2020, 5:00pm (Resolved: Mon, 22 Jun 2020)

Scheduled Outage: REDCap Website (redcap.otago.ac.nz) - Thu, 18 June 2020, 5:00 PM - 6:30 PM (Resolved: Thu, 18 Jun 2020)

Change Freeze In Anticipation of S1 Exams 20th May - 17th June 2020 (Resolved: Thu, 18 Jun 2020)

Resolved: Unscheduled Outage: Current State Network - Hercus Building (Resolved: Tue, 16 Jun 2020)

Resolved: Unscheduled Outage: Global: MS Office 365 Applications authentication outage, 15 June 2020 11:30am - ongoing (Resolved: Mon, 15 Jun 2020)

Unscheduled Outage: Sojourn Visiting Student Application Form (Resolved: Wed, 10 Jun 2020)

Unscheduled Outage: Blackboard - Viewing course documents issue (Resolved: Sun, 7 Jun 2020)

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May

Scheduled Outage: OURDrive - Wednesday 20 May 2020 12:00PM - Friday 22 May 2020 5:00PM (Resolved: Fri, 22 May 2020)

Unscheduled Outage: Google Scholar - Mon 18 May 2020 - ongoing (Resolved: Fri, 22 May 2020)

Information: Zoom - Passwords - Tuesday, 21 April 2020 - ongoing (Resolved: Fri, 22 May 2020)

Scheduled Outage: Sassafras Keyserver Software Auditing & Licensing - Sunday, 17 May 2020, 1:00pm – 6:00pm (Resolved: Sun, 17 May 2020)

Scheduled Outage: uniFLOW printers - Friday 15 May 2020 - Saturday 16 May 5pm (Resolved: Sat, 16 May 2020)

Scheduled Outage: eVision - Wednesday, 13 May 2020, 5:00pm – 6:00pm (Resolved: Wed, 13 May 2020)

Scheduled Outage: Taleo Recruitment System, Saturday 9 May 2020 10:00AM – 1:00PM (Resolved: Sat, 9 May 2020)

Unscheduled Outage: Syncplicity Sync and Share - Friday 8 May 9:30am - Ongoing (Resolved: Fri, 8 May 2020)

Scheduled Outage: eVision - Wednesday, 6 May 2020 - 5.00 PM - 6.00PM (Resolved: Wed, 6 May 2020)

Scheduled Student Virtual Desktop v15 Release - Friday, 1st May 2020 – Monday, 4th May 2020 (Resolved: Mon, 4 May 2020)

Resolved - Unscheduled Outage: University Current State Network - Monday 4th May 2020, 7:00 am - 10:00 am (Resolved: Mon, 4 May 2020)

Resolved - Scheduled Outage: Turnitin - Sunday, 3 May 2020 - 3.00 AM - 7.00 AM (Resolved: Sun, 3 May 2020)

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April

Unscheduled Outage: ITS Corporate Applications, High Capacity Storage and Managed Desktop (Citrix) - Thursday 30 April 2020, 7:00 am - Ongoing (Resolved: Thu, 30 Apr 2020)

Unscheduled Outage: Turnitin - Monday, 27 April 2020 - ongoing (Resolved: Mon, 27 Apr 2020)

Information: Change to VPN Service (Resolved: Thu, 23 Apr 2020)

Resolved Outage - Recently created Microsoft Teams channels may not be visible to users (Resolved: Wed, 22 Apr 2020)

Unscheduled Outage: Turnitin Direct Assignments, 20 Apr 2020 1:30pm-ongoing (Resolved: Tue, 21 Apr 2020)

Scheduled Outage: uniFLOW printers - Wednesday, 15 April 2020, 8:30pm - 11:00pm (Resolved: Wed, 15 Apr 2020)

Notification: Mailhub delivery services - Sunday 15 March 2020 - onwards (Resolved: Tue, 14 Apr 2020)

Scheduled Service Disruption Notice: Staff VPN Service - Saturday, 4 April 2020, 11:30pm - Sunday, 5 April 2020, 1:00am (Resolved: Sun, 5 Apr 2020)

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March

Resolved: Network Outage - 20 March 3:30pm - Ongoing (Resolved: Fri, 20 Mar 2020)

Scheduled Outage: Staff VPN Service / vpn.otago.ac.nz - Friday, 13 March - 6:00 PM – 6:30 PM (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: Staff VPN Service - Friday, 13 March 2020 - 6:00pm to 6:30pm (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: Finance One Upgrade - Friday, 13 March 5:00pm to Monday, 16 March 11:00am (Resolved: Mon, 16 Mar 2020)

Scheduled Outage: OURDrive Systems - Friday, 13 March 5:00pm – Sunday, 15 March 10:00pm (Resolved: Sun, 15 Mar 2020)

Scheduled Outage: uniFLOW Printing Upgrade - Monday 9 March – 8pm to 9pm (Resolved: Mon, 9 Mar 2020)

Scheduled Outage: ITS Corporate Systems - Wednesday, 4 March 2020, 5:00pm - 7:00pm (Resolved: Wed, 4 Mar 2020)

Resolved Outage: Christchurch School of Medicine Network Connectivity - Wednesday 4 March 2020 6:00 am - 1:30 pm (Resolved: Wed, 4 Mar 2020)

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February

Scheduled Outage: eVision outage - Tuesday 25 February – 7:30pm – 8:00pm (Resolved: Tue, 25 Feb 2020)

Resolved Outage: eVision - Tuesday 25 Feb – 11:00am – 2:15pm (Resolved: Tue, 25 Feb 2020)

Scheduled Outage: uniFLOW Printing Upgrade - Thursday 20 Feb 8pm – 10pm (Resolved: Thu, 20 Feb 2020)

Resolved Outage: OURDrive – Issues with opening files - Tuesday 8am - Wednesday 2pm (Resolved: Wed, 19 Feb 2020)

Urgent Patching of Windows vulnerability - Windows 10 (Resolved: Wed, 12 Feb 2020)

Scheduled Outage: Vault - Wednesday 12 Feb 2pm – Thursday 13 Feb 8am (Resolved: Wed, 12 Feb 2020)

Scheduled Outage: Future State Network, Wired and Wireless Networks, Various Locations in Dunedin - Sat, 8 Feb 2020, 11:00PM - Sun 9 Feb 2020, 2:00AM (Resolved: Sun, 9 Feb 2020)

Scheduled Outage: Future State Network, 7 Feb, 11:00pm to 8 Feb, 7:00am (Resolved: Sat, 8 Feb 2020)

Scheduled Outage eVision Software Update - Wednesday, 5th February 2020, 5:00 PM - 6:00 PM (Resolved: Wed, 5 Feb 2020)

Scheduled Outage: IARMS (Animal Management System) Application - Tuesday, 4 February 2020, 5:00 PM - 6:00 PM (Resolved: Tue, 4 Feb 2020)

Scheduled Update: Sophos Endpoint Security update, 12 Dec 2019 - Feb 2020 (Resolved: Sat, 1 Feb 2020)

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January

CISCO phone outage - 29 January 8:30am – 10:30am (Resolved: Wed, 29 Jan 2020)

Scheduled Outage: Citrix Application Deliver Controllers upgrade (Resolved: Sun, 26 Jan 2020)

Unscheduled Outage: Library Search: Ketu, 12PM Tuesday 21 January - 4.30PM Tuesday 21 January (Resolved: Tue, 21 Jan 2020)

Titanium Outage – 6pm Friday 17 January - 6pm Sunday 19 January (Resolved: Sun, 19 Jan 2020)

Update: Staff Accounts Disabled - Resolved (Resolved: Wed, 15 Jan 2020)

Resolved: eVision Staff Access, 14 Jan 2020 - ongoing (Resolved: Tue, 14 Jan 2020)

Scheduled Outage: Turnitin, 5 Jan 2020, 5:00am - 11:00am (Resolved: Sun, 5 Jan 2020)

Unscheduled Outage: OURDrive Server Issue, 3 Jan 2020 (Resolved: Fri, 3 Jan 2020)

Information: macOS Catalina 10.15 support at the University of Otago (Resolved: Wed, 1 Jan 2020)

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December 2019

Scheduled Outage: Site Licence Server Upgrades, 19 Dec. 2019, 6:00pm - 11:00pm (Resolved: Thu, 19 Dec 2019)

Unscheduled Outage: Staff Virtual Desktop, 17 Dec 2019, 1:25pm - 2:20pm (Resolved: Tue, 17 Dec 2019)

Scheduled Outage: uniFLOW Upgrade - Servers & Printers (Resolved: Wed, 11 Dec 2019)

Scheduled Outage: Cardax Door access System Upgrade (Resolved: Wed, 11 Dec 2019)

Scheduled Maintenance: High Capacity Storage (Resolved: Sun, 8 Dec 2019)

Scheduled Maintenance: Scheduled Maintenance UPS units (Networking), Nov 12 - Dec 5, 2019 (Resolved: Thu, 5 Dec 2019)

Resolved eVision Outage: Wednesday 4th December 2019, 5:00pm to 6:00pm (Resolved: Wed, 4 Dec 2019)

Resolved Outage: ITS Corporate Applications - 03 Dec, 2019, 8:45am – 10:15am (Resolved: Tue, 3 Dec 2019)

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November 2019

Scheduled Outage: Central Backup and Recovery Service (Resolved: Sat, 30 Nov 2019)

Scheduled Maintenance: Change to Zoom Meetings, Saturday 23rd November 2019 (Resolved: Mon, 25 Nov 2019)

Resolved: Unscheduled Outage: Current State Network, Wellington and Christchurch, 25 Nov 2019, 8:30am - 12:10pm (Resolved: Mon, 25 Nov 2019)

Unscheduled Outage: University Phone System (Resolved: Mon, 25 Nov 2019)

Scheduled Outage: Possible network outages during Internet Edge security hardware upgrade (Resolved: Sun, 24 Nov 2019)

Scheduled Outage: Blackboard, 22 Nov 2019 5:00pm to 24 Nov 9:00pm (Resolved: Thu, 21 Nov 2019)

Scheduled Outage: eVision outage, 20 Nov 2019, 9:00pm - 10:00pm (Resolved: Wed, 20 Nov 2019)

Unscheduled Outage: HCS, Staff and Student VDI, 13 Nov 2019 9.30am - 10.30am (Resolved: Thu, 14 Nov 2019)

Scheduled Outage: ITS Networker Backup Service, Tuesday 12 November 2019 9:00am – 5:00pm (Resolved: Tue, 12 Nov 2019)

Information: Change Freeze Request 02 Oct - 11 Nov 2019 (Resolved: Sun, 10 Nov 2019)

Resolved Outage: Wired and Wireless Current State Networks, Christchurch Campus, 4 Nov 2019, 9 am - 11pm (Resolved: Tue, 5 Nov 2019)

Resolved Outage: Current State Internet Access, 7:30pm, 4 November, 2019 (Resolved: Sat, 2 Nov 2019)

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October 2019

Information: University Email System Update (Resolved: Wed, 16 Oct 2019)

Resolved: REDCap Survey system (Resolved: Tue, 15 Oct 2019)

Scheduled Work - VPN - Client Software Update (Resolved: Wed, 9 Oct 2019)

Unscheduled Outage: University Website and Corporate Applications, 8/10/19 4.30pm - 5.45pm (Resolved: Tue, 8 Oct 2019)

Scheduled Outage: ITS Corporate Systems, 2 Oct 2019, 5:00pm - 7:00pm (Resolved: Wed, 2 Oct 2019)

Scheduled Outage: Infrastructure, Corporate Storage Software Update (Resolved: Tue, 1 Oct 2019)

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September 2019

Information Notice: Online Forms (Resolved: Mon, 30 Sep 2019)

Unscheduled Outage: REDCap (Resolved: Thu, 26 Sep 2019)

Unscheduled Outage: VDI – EXAMS Desktops (Resolved: Fri, 20 Sep 2019)

Scheduled Outage: Network Load Balancers Maintenance (Resolved: Thu, 19 Sep 2019)

Scheduled Outage: Network Load Balancers (Resolved: Sun, 15 Sep 2019)

Scheduled Outage: uniFLOW (Resolved: Fri, 13 Sep 2019)

Unscheduled Outage: Temporary Network & VDI Outage (Resolved: Fri, 13 Sep 2019)

Scheduled: Taleo Outage, 7 Sep 2019, 7:00pm – 10:00pm (Resolved: Sat, 7 Sep 2019)

Scheduled Outage: JAMF Pro Service (Resolved: Fri, 6 Sep 2019)

Scheduled Outage: ITS Corporate Systems, 3 Sept 2019, 5:00pm - 7:00pm (Resolved: Tue, 3 Sep 2019)

Scheduled Outage: eVision - Sunday, 1st Sept 2019, 9am – 5:00pm (Resolved: Sun, 1 Sep 2019)

Service Notice: Syncplicity Software Upgrade for Clients (Resolved: Sun, 1 Sep 2019)

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August 2019

Unscheduled Outage: Ongoing security certificate warning for Staff web kiosk (Resolved: Mon, 26 Aug 2019)

Scheduled Outage: ITS Corporate Application IARMS (Resolved: Sat, 24 Aug 2019)

Scheduled Outage: ITS Corporate Systems (Resolved: Wed, 21 Aug 2019)

Scheduled Outage: eVision (Resolved: Tue, 20 Aug 2019)

Scheduled Outage: Staff Webkiosk and Payroll Backoffice (Resolved: Sat, 17 Aug 2019)

Scheduled Outage: uniFLOW Printing (Resolved: Fri, 16 Aug 2019)

Scheduled Outage: University of Otago - VPN Maintenance (Resolved: Tue, 13 Aug 2019)

Scheduled Service Notice: Infrastructure, Corporate Storage Software Update (Resolved: Sat, 10 Aug 2019)

Resolved: Staff and Student Virtual Desktop (Resolved: Sat, 10 Aug 2019)

Scheduled Outage: eVision, 7 Aug 5pm - 6pm (Resolved: Wed, 7 Aug 2019)

Scheduled Outage: UOW / Wellington Campus Network Outage (Resolved: Wed, 7 Aug 2019)

Scheduled Outage: TEST eVision, Syllabus Plus, and Corporate Applications unavailable (Resolved: Thu, 1 Aug 2019)

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July 2019

Zoom Update for Security Concerns (Resolved: Mon, 29 Jul 2019)

Unscheduled Outage – Systems access (Resolved: Mon, 29 Jul 2019)

Unscheduled Outage: Ongoing network connectivity issues (Resolved: Sun, 28 Jul 2019)

Scheduled Outage: Future State Network Wired and Wireless - Dunedin Campus (Resolved: Sat, 27 Jul 2019)

Emergency Outage: Future State Network Wired and Wireless - Dunedin Campus (Resolved: Fri, 26 Jul 2019)

Unscheduled Outage: Library Search - Ketu (Resolved: Thu, 25 Jul 2019)

Network Outage (Resolved: Sat, 20 Jul 2019)

Service Update: Staffmail - checking for spam/malicious mail (Resolved: Fri, 19 Jul 2019)

Scheduled: Dunedin Network Outage, 19 Jul 2019, 5:00am - 7:00am (Resolved: Fri, 19 Jul 2019)

Scheduled Outage: Turnitin (Resolved: Sun, 14 Jul 2019)