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Service Notices Archive

January December 2022 November 2022 October 2022 September 2022 August 2022 July 2022 June 2022 May 2022 April 2022 March 2022 February 2022

January

Scheduled Outage: EBS Student Management System, Friday 27th January 6:00pm - 9:00pm (Resolved: Fri, 27 Jan 2023)

Unscheduled Outage: UO_Guest network, 20th January 2023, 07:00am - Ongoing (Resolved: Thu, 26 Jan 2023)

Scheduled Outage: Finance One - Friday, Saturday, 21st January 2023, 8:00am – 10:00am (Resolved: Sat, 21 Jan 2023)

Scheduled Outage: High Capacity Storage (Isilon) - Friday, 20th January 2023, 6:00pm – Saturday, 21st January 2023, 1:00am (Resolved: Sat, 21 Jan 2023)

Scheduled Outage: Medicine and Health Sciences Moodle services 20 January 2023 9:00am - 5:00pm (Resolved: Fri, 20 Jan 2023)

Information: Website Vulnerability Scan - 20 January 2023, 09:00am – 05:00pm (Resolved: Fri, 20 Jan 2023)

Scheduled outage: High Capacity Storage (HCS) – Christchurch, 14 January 2023 (Resolved: Sat, 14 Jan 2023)

Resolved Outage: Student Printing, 14 January 2023 1:30pm - Ongoing (Resolved: Sat, 14 Jan 2023)

Resolved Outage: Otago Website Search, 14 January 2023 2:30pm - 4:30pm (Resolved: Sat, 14 Jan 2023)

Resolved: Staff and student VDI issues, 13 January 2023 4:00pm - 5:00pm (Resolved: Fri, 13 Jan 2023)

Scheduled outage: Finance One – 4 to 8 January 2023 (Resolved: Sun, 8 Jan 2023)

Information: AskOtago Christmas Period Chat Support Hours, 23 December, 2022 - 3 January, 2023 (Resolved: Tue, 3 Jan 2023)

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December 2022

Scheduled Outage: Blackboard, 19 December 2022 8:30am - 20 December 2022 5:00pm (Resolved: Tue, 20 Dec 2022)

Scheduled Outage: University of Otago website, 18 Dec 2022, 11:00am - 2:00pm (Resolved: Sun, 18 Dec 2022)

Scheduled Outage: CRSM, AskOtago Service Portal 14 December 2022 5:00pm - 15 December 2022 7:00am (Resolved: Thu, 15 Dec 2022)

Scheduled OurDrive outage, 9 December 2022 5pm to 11 December 2022 5pm (Resolved: Sun, 11 Dec 2022)

Scheduled Outage: CRSM 10 December 2022 5:00pm - 11:00pm (Resolved: Sat, 10 Dec 2022)

Scheduled: EBS Student Management System Outage, 5 & 6 December, 2022 6pm to 7pm (Resolved: Tue, 6 Dec 2022)

Scheduled Outage: High Capacity Storage (HCS) – Wellington, 1 Dec 2022 5pm to 2 Dec 2022 2am (Resolved: Fri, 2 Dec 2022)

Scheduled Outage: CRSM, AskOtago Service Portal 30 November 2022 5:00pm - 01 December 2022 7:00am (Resolved: Thu, 1 Dec 2022)

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November 2022

Scheduled Service Outage: eVision, Wednesday 30th November 2022 5:00pm -7:00pm (Resolved: Wed, 30 Nov 2022)

Scheduled Outage: Internet Outage - All Campuses - Friday 25th November 2022, 9:00pm - Saturday 26th November 2022, 2:00am (Resolved: Sat, 26 Nov 2022)

Schedule Outage: EZproxy - Wednesday 23 November 2022, 8:30am – 11:00am (Resolved: Wed, 23 Nov 2022)

Scheduled Outage: High Capacity Storage (HCS) – Wellington, 20th November 2022 01:00pm - 08:00pm (Resolved: Sun, 20 Nov 2022)

Scheduled Outage: High Capacity Storage (HCS) – Christchurch - Friday 18th November 2022, 6:00pm – Saturday 19th November 2022, 2:00am (Resolved: Sat, 19 Nov 2022)

Scheduled Outage: WAN connection between Dunedin and Invercargill Campus - Tuesday 15th November 2022, 5:00pm - 6:00pm (Resolved: Tue, 15 Nov 2022)

Scheduled: VPN Client Update – 09 November 2022 2:00pm to 3:00pm (Resolved: Thu, 10 Nov 2022)

Resolved - Network failure College of Education Invercargill Campus (Resolved: Tue, 8 Nov 2022)

Scheduled OURDrive Production Environment Outage 4th November 2022, 5pm - 6th November 2022, 5pm (Resolved: Sun, 6 Nov 2022)

Resolved: CRSM Outage, 02 November 2022, 09:00pm - 03 November 2022, 07:00am (Resolved: Thu, 3 Nov 2022)

Resolved Turnitin Assignment Submission Outage 31 Oct 2022 - 1 Nov 2022 (Resolved: Thu, 3 Nov 2022)

Scheduled HRMS Production Systems Outage 2 Nov 2022, 5pm-6:30pm (Resolved: Wed, 2 Nov 2022)

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October 2022

Scheduled OURDrive Production Environment Outage 28 Oct 2022, 5pm - 30 Oct 2022, 5pm (Resolved: Sun, 30 Oct 2022)

Scheduled InformaCast Environment Outage 28 Oct 2022, 5pm-6pm (Resolved: Fri, 28 Oct 2022)

Scheduled: Telecommunications Outage, Cisco Desk Phones, 19 Oct 2022 9:00pm- 20 Oct 2022 3:00am (Resolved: Thu, 20 Oct 2022)

Scheduled Internet Access Outage 14 Oct 2022, 7:00PM - 10:59PM (Resolved: Fri, 14 Oct 2022)

Network Authentication Service Upgrade (Resolved: Sat, 8 Oct 2022)

Schedule Outage, eVision, Wednesday 5 October 2022 5pm-6pm (Resolved: Wed, 5 Oct 2022)

Scheduled: Network Outage, Richardson North Tower, 22 September 2022 9:00 AM - 3rd October 2022 5:00 PM (Resolved: Mon, 3 Oct 2022)

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September 2022

Scheduled eVision outage, 28 September 2022 5pm to 6pm (Resolved: Wed, 28 Sep 2022)

Scheduled: High Capacity Storage Outage, 23 September 2022 6:00pm - 24 September 2022 6:00pm (Resolved: Sat, 24 Sep 2022)

Scheduled Service Outage: ITS Corporate Applications, Wednesday 21st September 2022 5:00pm -7:00pm (Resolved: Wed, 21 Sep 2022)

Scheduled Outage: UniFLOW, 27 August 2022 4:00am - 14 September 5:00pm (Resolved: Wed, 14 Sep 2022)

Resolved: AskOtago Knowledgebase Outage 12 Sep 2022, 1:30pm - ongoing (Resolved: Mon, 12 Sep 2022)

Resolved: OURDrive Outage 9 Sep 2022, 5:00pm - 11 Sep 2022, 5:00pm (Resolved: Sun, 11 Sep 2022)

Scheduled ITS Corporate Systems Updated, Wednesday, 7 September 2022, 5:00pm to 7:00pm (Resolved: Wed, 7 Sep 2022)

Scheduled UO_WIFI Wireless Network maintenance, Sunday, 7 August 2022 Onwards (Resolved: Wed, 7 Sep 2022)

Scheduled: imVision System Manager, Monday, 5 September 2022, 7:30pm-8:30pm (Resolved: Mon, 5 Sep 2022)

Scheduled: Staff and Student Citrix Virtual Desktop and Applications, 2 September 2022, 9:00pm - 4 September 2022, 6:00pm (Resolved: Sun, 4 Sep 2022)

Scheduled Outage: eVision Course Enrolment Rollover, 9:00am - 5:00pm Sunday 4 September 2022 (Resolved: Sun, 4 Sep 2022)

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August 2022

Resolved: AskSMS, 31 August 2022, 9:00am - 4:30pm (Resolved: Wed, 31 Aug 2022)

Scheduled imVision outage, 9:00am-5:00pm, Saturday 20th August 2022 (Resolved: Sat, 20 Aug 2022)

Scheduled: eVision Outage 17 Aug 2022 05:00PM - 06:00PM (Resolved: Wed, 17 Aug 2022)

Scheduled: ISE (Security Device) OS Upgrade, 12 Aug 2022 05:00PM - 07:00PM (Resolved: Fri, 12 Aug 2022)

Resolved: Network Outage, 11 Aug 2022 10:00PM - 11:59PM (Resolved: Thu, 11 Aug 2022)

Scheduled: Network Outage, 11 Aug 2022 6:00PM - 08:00PM (Resolved: Thu, 11 Aug 2022)

Scheduled: OURDrive Outage, 05 Aug 2022 05:00PM - 07 Aug 2022 05:00PM (Resolved: Sun, 7 Aug 2022)

Scheduled eVision Outage, Wednesday 3rd August, 5:00pm - 6:00pm (Resolved: Wed, 3 Aug 2022)

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July 2022

Resolved: WAN Router Software Upgrade, 28 July 2022 11:00pm - 29 July 2022 01:00am (Resolved: Fri, 29 Jul 2022)

Resolved: Finance One Outage, 28 July 2022 05:30pm - 06:00pm (Resolved: Thu, 28 Jul 2022)

Resolved: Taleo Recruitment System Outage, 28 July 2022 09:00am - 28 July 2022 12:00pm (Resolved: Thu, 28 Jul 2022)

Scheduled: Taleo Recruitment System Upgrade (Resolved: Wed, 27 Jul 2022)

Scheduled: OURDrive Outage, 22 Jul 2022 05:00PM - 24 Jul 05:00PM (Resolved: Sun, 24 Jul 2022)

Scheduled Outage: Finance One, 15 July 2022 4:30pm - 18 July 5:00pm (Resolved: Mon, 18 Jul 2022)

Scheduled: BlueCat Network Upgrade, Internet Access Disruption, 7 Jul 2022, 8:30pm - 11:59pm (Resolved: Thu, 7 Jul 2022)

Scheduled: Otago Website (CMS) Upgrade, 4 July 2022 – 3:00pm to 5:00pm (Resolved: Thu, 7 Jul 2022)

Scheduled: OURDrive Outage, 1 Jul 2022 05:00pm – 3 Jul 2022 05:00pm (Resolved: Sun, 3 Jul 2022)

Scheduled: Library Search|Ketu Outage, 03 Jul 2022 04:00am – 04:00pm (Resolved: Sun, 3 Jul 2022)

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June 2022

Resolved: Internet Access – Possible Disruption 30 Jun 2022, 9:15pm - 11:30pm (Resolved: Thu, 30 Jun 2022)

Resolved: EBS onTrack/Client Spot Fix Installation, 29 Jun 2022 5:00pm - 11:59pm (Resolved: Wed, 29 Jun 2022)

Resolved: Library Search|Ketu Outage, 27 June 2022 11:00pm - 12:00am (Resolved: Tue, 28 Jun 2022)

Resolved: Minisis Service Desk Outage, 25 Jun 2022 9:00am - Ongoing (Resolved: Mon, 27 Jun 2022)

Resolved: Blackboard Outage 26 Jun 2022, 11:00am - 12:30pm (Resolved: Sun, 26 Jun 2022)

Unscheduled Outage: My eQuals Document Repository Outage, 23 May 2022 11:00am - Ongoing (Resolved: Thu, 23 Jun 2022)

Change Freeze In Anticipation of S1 Exams 26 May - 22 June 2022 (Resolved: Thu, 23 Jun 2022)

Resolved: CRSM Outage, 10 - 12 June 2022 10:00am - 11:59pm and 17 - 20 June 2022 1:00pm - 8:00am (Resolved: Mon, 20 Jun 2022)

Resolved: OURDrive, 17 June 2022 5:00pm - 19 June 2022 5:00pm (Resolved: Sun, 19 Jun 2022)

Resolved: Auckland Center, 07 June 2022, 02:24pm - Ongoing (Resolved: Mon, 13 Jun 2022)

Resolved: Nookal Practice Management Outage 9 June 2022, 12: 41pm - 3:40pm (Resolved: Thu, 9 Jun 2022)

Resolved Outage: OURDrive, 7 June 2022 - 9 June (Resolved: Thu, 9 Jun 2022)

Scheduled: Staff Web Kiosk Outage, 6 Jun 2022 2:00pm - 6:00pm (Resolved: Mon, 6 Jun 2022)

Scheduled: CRSM Outage, 01 June 2022 1:00pm - 11:59pm & 02 June 2022 1:00pm - 11:59pm (Resolved: Thu, 2 Jun 2022)

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May 2022

Scheduled Outage: EBS Client, EBS onTrack, 31 May 6:00pm - 10:00pm (Resolved: Tue, 31 May 2022)

Unscheduled Outage: Syncplicity, 20 May 2022 - 25 May 2022 (Resolved: Wed, 25 May 2022)

Scheduled Outage: Dental School Network Outlets Labeled 'JY' - 20 May 2022, 5:30pm-6:00pm (Resolved: Fri, 20 May 2022)

Scheduled Outage: eVision - 18 May 2022, 5:00 PM - 7:00 PM (Resolved: Wed, 18 May 2022)

Scheduled Outage: Tuakiri Identity Provider (IDP, Shibboleth - idp.otago.ac.nz), 13 May 2022, 10:00 PM - 11:30 PM (Resolved: Fri, 13 May 2022)

Scheduled Outage: Finance One, 13 May 2022 06:00pm - 07:00pm (Resolved: Fri, 13 May 2022)

Resolved Outage: Upcoming Network Migration Project – Service Outages, 4 May 2022 - 7 May 2022 (Resolved: Sat, 7 May 2022)

Resolved: REDCap Outage, 2 May 2022 6:00 PM - 7:00 PM (Resolved: Mon, 2 May 2022)

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April 2022

Resolved: Pātaka/Finance Forms/Zoom/Assyst Outage, 29 April 2022, 7:00 am - 12:00 pm (Resolved: Fri, 29 Apr 2022)

Resolved: Taleo Recruitment System Outage, 27 April 2022, 1:00am - 5:00am (Resolved: Wed, 27 Apr 2022)

Scheduled: Taleo Recruitment System Outage, 23 April 2022 2:00pm - 7:00pm (Resolved: Sat, 23 Apr 2022)

Resolved Outage: OUR Archive, 20 April 2022, 4:54pm - Ongoing (Resolved: Sun, 17 Apr 2022)

Scheduled: InformaCast Emergency Response System Outage, Thur 14 April 2022, 6:00 pm - 7:00 pm (Resolved: Thu, 14 Apr 2022)

Resolved eVision Outage for Upgrade - Friday, 8th April 2022, 5:00pm – Sunday, 10th April 2022, 5:00pm (Resolved: Sat, 9 Apr 2022)

Resolved: Library Search | Ketu, 1 April 2022, 8:45am - 10:50am (Resolved: Fri, 1 Apr 2022)

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March 2022

Resolved: Echo360 Live Playback Service Disruption, 28 Mar 2022 8:00am - 31 Mar 2022 5:00pm (Resolved: Thu, 31 Mar 2022)

Resolved: G3 Legacy Wired Network, 28 March 2022, 7:00 am - 1:25 pm (Resolved: Mon, 28 Mar 2022)

Resolved: OURDrive, 25 March 2022, 5:00pm-27 March 2022, 5:00pm (Resolved: Sun, 27 Mar 2022)

Scheduled: Software Site Licence Outage, 24 Mar 2022, 05:00pm - 07:00pm (Resolved: Thu, 24 Mar 2022)

Resolved: CRSM, 22 March 2022, 4:30pm-23 March 2022, 8:00am (Resolved: Tue, 22 Mar 2022)

Scheduled Outage: UniFLOW Staff and Student Printing Outage (Resolved: Sat, 19 Mar 2022)

Resolved: Christchurch Campus Network Outage, 18 Mar 2022 07:00 am - 09:40 am (Resolved: Fri, 18 Mar 2022)

Resolved: HR Payroll System Outage, 13 Mar 2022, 10:00 am - 12:00 pm (Resolved: Sun, 13 Mar 2022)

Resolved: Library Database Search Outage, 12 Mar 2022, 11:30am - ongoing (Resolved: Sat, 12 Mar 2022)

Resolved: Staff and Student Managed Desktop Outage, 10 Mar 2022, 9:00 pm - 9:30 pm (Resolved: Thu, 10 Mar 2022)

Information: Staff and Student requesting new software applications for the Virtual Desktop (VDI). (Resolved: Mon, 7 Mar 2022)

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February 2022

Resolved: Library Interloan System Outage, 28 February 2022, 1:20pm - 2:15pm (Resolved: Mon, 28 Feb 2022)

Resolved: OURDrive Outage 25 Feb 2022, 5:00pm - 27 Feb 2022, 5:00pm (Resolved: Sun, 27 Feb 2022)

Scheduled Outage: Staff and Student Managed Desktop – MFA authentication, 24 February 2022, 11:00pm - 11:05pm, 25 February 2022, 09:00pm - 11:30pm (Resolved: Fri, 25 Feb 2022)

Scheduled: Library Interloan System Outage, 25 February 2022, 6:00pm - 9:00pm (Resolved: Fri, 25 Feb 2022)

Resolved: Library Search | Ketu Outage 17 Feb 2022, 1:00pm - 2:00pm (Resolved: Thu, 17 Feb 2022)

Resolved: "Software Center" self-service application installs for macOS devices, 14 February 2022, 8:00am - Ongoing (Resolved: Mon, 14 Feb 2022)

Scheduled Outage: Upcoming Network Migration Project – Service Outages, 2 Feb 2022 – 12 Feb 2022 (Resolved: Sat, 12 Feb 2022)

Scheduled: Taleo Recruitment System Outage 12 Feb 2022, 3:00am - 7:00am (Resolved: Sat, 12 Feb 2022)

Scheduled Outages: Power Outage in Biochemistry Building, 9 February 2022, 7:00am - 7:30am (Resolved: Wed, 9 Feb 2022)

Resolved: Recruitment System Career Pages Outage, 2 Feb 2022 8:30am - 9:30am (Resolved: Wed, 2 Feb 2022)