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Service Notices Archive

September August July June May April March February January December 2021 November 2021 October 2021 September 2021

September

Scheduled Service Outage: ITS Corporate Applications, Wednesday 21st September 2022 5:00pm -7:00pm (Resolved: Wed, 21 Sep 2022)

Scheduled Outage: UniFLOW, 27 August 2022 4:00am - 14 September 5:00pm (Resolved: Wed, 14 Sep 2022)

Resolved: AskOtago Knowledgebase Outage 12 Sep 2022, 1:30pm - ongoing (Resolved: Mon, 12 Sep 2022)

Resolved: OURDrive Outage 9 Sep 2022, 5:00pm - 11 Sep 2022, 5:00pm (Resolved: Sun, 11 Sep 2022)

Scheduled ITS Corporate Systems Updated, Wednesday, 7 September 2022, 5:00pm to 7:00pm (Resolved: Wed, 7 Sep 2022)

Scheduled UO_WIFI Wireless Network maintenance, Sunday, 7 August 2022 Onwards (Resolved: Wed, 7 Sep 2022)

Scheduled: imVision System Manager, Monday, 5 September 2022, 7:30pm-8:30pm (Resolved: Mon, 5 Sep 2022)

Scheduled: Staff and Student Citrix Virtual Desktop and Applications, 2 September 2022, 9:00pm - 4 September 2022, 6:00pm (Resolved: Sun, 4 Sep 2022)

Scheduled Outage: eVision Course Enrolment Rollover, 9:00am - 5:00pm Sunday 4 September 2022 (Resolved: Sun, 4 Sep 2022)

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August

Resolved: AskSMS, 31 August 2022, 9:00am - 4:30pm (Resolved: Wed, 31 Aug 2022)

Scheduled imVision outage, 9:00am-5:00pm, Saturday 20th August 2022 (Resolved: Sat, 20 Aug 2022)

Scheduled: eVision Outage 17 Aug 2022 05:00PM - 06:00PM (Resolved: Wed, 17 Aug 2022)

Scheduled: ISE (Security Device) OS Upgrade, 12 Aug 2022 05:00PM - 07:00PM (Resolved: Fri, 12 Aug 2022)

Resolved: Network Outage, 11 Aug 2022 10:00PM - 11:59PM (Resolved: Thu, 11 Aug 2022)

Scheduled: Network Outage, 11 Aug 2022 6:00PM - 08:00PM (Resolved: Thu, 11 Aug 2022)

Scheduled: OURDrive Outage, 05 Aug 2022 05:00PM - 07 Aug 2022 05:00PM (Resolved: Sun, 7 Aug 2022)

Scheduled eVision Outage, Wednesday 3rd August, 5:00pm - 6:00pm (Resolved: Wed, 3 Aug 2022)

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July

Resolved: WAN Router Software Upgrade, 28 July 2022 11:00pm - 29 July 2022 01:00am (Resolved: Fri, 29 Jul 2022)

Resolved: Finance One Outage, 28 July 2022 05:30pm - 06:00pm (Resolved: Thu, 28 Jul 2022)

Resolved: Taleo Recruitment System Outage, 28 July 2022 09:00am - 28 July 2022 12:00pm (Resolved: Thu, 28 Jul 2022)

Scheduled: Taleo Recruitment System Upgrade (Resolved: Wed, 27 Jul 2022)

Scheduled: OURDrive Outage, 22 Jul 2022 05:00PM - 24 Jul 05:00PM (Resolved: Sun, 24 Jul 2022)

Scheduled Outage: Finance One, 15 July 2022 4:30pm - 18 July 5:00pm (Resolved: Mon, 18 Jul 2022)

Scheduled: BlueCat Network Upgrade, Internet Access Disruption, 7 Jul 2022, 8:30pm - 11:59pm (Resolved: Thu, 7 Jul 2022)

Scheduled: Otago Website (CMS) Upgrade, 4 July 2022 – 3:00pm to 5:00pm (Resolved: Thu, 7 Jul 2022)

Scheduled: OURDrive Outage, 1 Jul 2022 05:00pm – 3 Jul 2022 05:00pm (Resolved: Sun, 3 Jul 2022)

Scheduled: Library Search|Ketu Outage, 03 Jul 2022 04:00am – 04:00pm (Resolved: Sun, 3 Jul 2022)

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June

Resolved: Internet Access – Possible Disruption 30 Jun 2022, 9:15pm - 11:30pm (Resolved: Thu, 30 Jun 2022)

Resolved: EBS onTrack/Client Spot Fix Installation, 29 Jun 2022 5:00pm - 11:59pm (Resolved: Wed, 29 Jun 2022)

Resolved: Library Search|Ketu Outage, 27 June 2022 11:00pm - 12:00am (Resolved: Tue, 28 Jun 2022)

Resolved: Minisis Service Desk Outage, 25 Jun 2022 9:00am - Ongoing (Resolved: Mon, 27 Jun 2022)

Resolved: Blackboard Outage 26 Jun 2022, 11:00am - 12:30pm (Resolved: Sun, 26 Jun 2022)

Unscheduled Outage: My eQuals Document Repository Outage, 23 May 2022 11:00am - Ongoing (Resolved: Thu, 23 Jun 2022)

Change Freeze In Anticipation of S1 Exams 26 May - 22 June 2022 (Resolved: Thu, 23 Jun 2022)

Resolved: CRSM Outage, 10 - 12 June 2022 10:00am - 11:59pm and 17 - 20 June 2022 1:00pm - 8:00am (Resolved: Mon, 20 Jun 2022)

Resolved: OURDrive, 17 June 2022 5:00pm - 19 June 2022 5:00pm (Resolved: Sun, 19 Jun 2022)

Resolved: Auckland Center, 07 June 2022, 02:24pm - Ongoing (Resolved: Mon, 13 Jun 2022)

Resolved: Nookal Practice Management Outage 9 June 2022, 12: 41pm - 3:40pm (Resolved: Thu, 9 Jun 2022)

Resolved Outage: OURDrive, 7 June 2022 - 9 June (Resolved: Thu, 9 Jun 2022)

Scheduled: Staff Web Kiosk Outage, 6 Jun 2022 2:00pm - 6:00pm (Resolved: Mon, 6 Jun 2022)

Scheduled: CRSM Outage, 01 June 2022 1:00pm - 11:59pm & 02 June 2022 1:00pm - 11:59pm (Resolved: Thu, 2 Jun 2022)

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May

Scheduled Outage: EBS Client, EBS onTrack, 31 May 6:00pm - 10:00pm (Resolved: Tue, 31 May 2022)

Unscheduled Outage: Syncplicity, 20 May 2022 - 25 May 2022 (Resolved: Wed, 25 May 2022)

Scheduled Outage: Dental School Network Outlets Labeled 'JY' - 20 May 2022, 5:30pm-6:00pm (Resolved: Fri, 20 May 2022)

Scheduled Outage: eVision - 18 May 2022, 5:00 PM - 7:00 PM (Resolved: Wed, 18 May 2022)

Scheduled Outage: Tuakiri Identity Provider (IDP, Shibboleth - idp.otago.ac.nz), 13 May 2022, 10:00 PM - 11:30 PM (Resolved: Fri, 13 May 2022)

Scheduled Outage: Finance One, 13 May 2022 06:00pm - 07:00pm (Resolved: Fri, 13 May 2022)

Resolved Outage: Upcoming Network Migration Project – Service Outages, 4 May 2022 - 7 May 2022 (Resolved: Sat, 7 May 2022)

Resolved: REDCap Outage, 2 May 2022 6:00 PM - 7:00 PM (Resolved: Mon, 2 May 2022)

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April

Resolved: Pātaka/Finance Forms/Zoom/Assyst Outage, 29 April 2022, 7:00 am - 12:00 pm (Resolved: Fri, 29 Apr 2022)

Resolved: Taleo Recruitment System Outage, 27 April 2022, 1:00am - 5:00am (Resolved: Wed, 27 Apr 2022)

Scheduled: Taleo Recruitment System Outage, 23 April 2022 2:00pm - 7:00pm (Resolved: Sat, 23 Apr 2022)

Resolved Outage: OUR Archive, 20 April 2022, 4:54pm - Ongoing (Resolved: Sun, 17 Apr 2022)

Scheduled: InformaCast Emergency Response System Outage, Thur 14 April 2022, 6:00 pm - 7:00 pm (Resolved: Thu, 14 Apr 2022)

Resolved eVision Outage for Upgrade - Friday, 8th April 2022, 5:00pm – Sunday, 10th April 2022, 5:00pm (Resolved: Sat, 9 Apr 2022)

Resolved: Library Search | Ketu, 1 April 2022, 8:45am - 10:50am (Resolved: Fri, 1 Apr 2022)

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March

Resolved: Echo360 Live Playback Service Disruption, 28 Mar 2022 8:00am - 31 Mar 2022 5:00pm (Resolved: Thu, 31 Mar 2022)

Resolved: G3 Legacy Wired Network, 28 March 2022, 7:00 am - 1:25 pm (Resolved: Mon, 28 Mar 2022)

Resolved: OURDrive, 25 March 2022, 5:00pm-27 March 2022, 5:00pm (Resolved: Sun, 27 Mar 2022)

Scheduled: Software Site Licence Outage, 24 Mar 2022, 05:00pm - 07:00pm (Resolved: Thu, 24 Mar 2022)

Resolved: CRSM, 22 March 2022, 4:30pm-23 March 2022, 8:00am (Resolved: Tue, 22 Mar 2022)

Scheduled Outage: UniFLOW Staff and Student Printing Outage (Resolved: Sat, 19 Mar 2022)

Resolved: Christchurch Campus Network Outage, 18 Mar 2022 07:00 am - 09:40 am (Resolved: Fri, 18 Mar 2022)

Resolved: HR Payroll System Outage, 13 Mar 2022, 10:00 am - 12:00 pm (Resolved: Sun, 13 Mar 2022)

Resolved: Library Database Search Outage, 12 Mar 2022, 11:30am - ongoing (Resolved: Sat, 12 Mar 2022)

Resolved: Staff and Student Managed Desktop Outage, 10 Mar 2022, 9:00 pm - 9:30 pm (Resolved: Thu, 10 Mar 2022)

Information: Staff and Student requesting new software applications for the Virtual Desktop (VDI). (Resolved: Mon, 7 Mar 2022)

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February

Resolved: Library Interloan System Outage, 28 February 2022, 1:20pm - 2:15pm (Resolved: Mon, 28 Feb 2022)

Resolved: OURDrive Outage 25 Feb 2022, 5:00pm - 27 Feb 2022, 5:00pm (Resolved: Sun, 27 Feb 2022)

Scheduled Outage: Staff and Student Managed Desktop – MFA authentication, 24 February 2022, 11:00pm - 11:05pm, 25 February 2022, 09:00pm - 11:30pm (Resolved: Fri, 25 Feb 2022)

Scheduled: Library Interloan System Outage, 25 February 2022, 6:00pm - 9:00pm (Resolved: Fri, 25 Feb 2022)

Resolved: Library Search | Ketu Outage 17 Feb 2022, 1:00pm - 2:00pm (Resolved: Thu, 17 Feb 2022)

Resolved: "Software Center" self-service application installs for macOS devices, 14 February 2022, 8:00am - Ongoing (Resolved: Mon, 14 Feb 2022)

Scheduled Outage: Upcoming Network Migration Project – Service Outages, 2 Feb 2022 – 12 Feb 2022 (Resolved: Sat, 12 Feb 2022)

Scheduled: Taleo Recruitment System Outage 12 Feb 2022, 3:00am - 7:00am (Resolved: Sat, 12 Feb 2022)

Scheduled Outages: Power Outage in Biochemistry Building, 9 February 2022, 7:00am - 7:30am (Resolved: Wed, 9 Feb 2022)

Resolved: Recruitment System Career Pages Outage, 2 Feb 2022 8:30am - 9:30am (Resolved: Wed, 2 Feb 2022)

Resolved: SONIA Placements Application Service Degradation, 8 Dec 2021 - 2 Feb 2022 (Resolved: Wed, 2 Feb 2022)

Information: macOS Monterey Support at the University of Otago, 25 Oct 2021 - Feb 2022 (Resolved: Tue, 1 Feb 2022)

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January

Scheduled: InformaCast Emergency Response System Outage 28 Jan 2022, 6:00pm - 8:00pm (Resolved: Fri, 28 Jan 2022)

Resolved: ITS Networker Backup Service (Resolved: Thu, 27 Jan 2022)

Resolved: Library Search | Ketu Outage 27 Jan 2022, 8:30am - 9:20am (Resolved: Thu, 27 Jan 2022)

Resolved: 25 January 2022, 11:30pm - 26 January 2022, 7:30am (Resolved: Wed, 26 Jan 2022)

Resolved: SONIA Placements Application Outage 24 Jan 2022, 9:40am - 8:00pm (Resolved: Mon, 24 Jan 2022)

Resolved: OURDrive Outage 21 Jan 2022, 5:00 PM - 23 Jan 2022, 5:00 PM (Resolved: Sun, 23 Jan 2022)

Resolved: Resource Booker Outage 12 Jan 2022, 5pm - 7pm (Resolved: Wed, 12 Jan 2022)

Resolved: Finance One Outage, 05 Jan 2022 - 10 Jan 2022 (Resolved: Mon, 10 Jan 2022)

Scheduled: Blackboard Outage, 06 Jan 2022, 08:30am - 07:00pm (Resolved: Fri, 7 Jan 2022)

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December 2021

Scheduled: Patching UniFLOW servers, 20 Dec 2021, 09:00pm - 11:30pm (Resolved: Mon, 20 Dec 2021)

Resolved: Finance One Partial Outage, 20 Dec 2021, 8:30am -10:00am (Resolved: Mon, 20 Dec 2021)

Information Notification: New SITS Client Citrix Access (Retirement of old service), 20 Dec 2021 (Resolved: Mon, 20 Dec 2021)

Resolved: Student Virtual Desktop v8.0 Release - 17 December 2021 (Resolved: Fri, 17 Dec 2021)

Resolved: Cisco Phone Outage 14th December 2021 (Resolved: Tue, 14 Dec 2021)

Resolved: ID Card Office, 10 December 2021-13 December 2021 (Resolved: Mon, 13 Dec 2021)

Resolved: Internal calling outage, 10 Dec 2021, 10:00am - 10 Dec 2021, 08:00pm (Resolved: Fri, 10 Dec 2021)

Resolved: UniFLOW Scanning Printer Outage, 9 Dec 2021 1:15pm - 2:10pm (Resolved: Thu, 9 Dec 2021)

Resolved: UOW IT Disruptions, 06 Dec 2021 08:30am – 09 Dec 2021 08:30am (Resolved: Thu, 9 Dec 2021)

Resolved: OURDrive Outage, 06 Dec 2021 08:30am - 08 Dec 2021 10:00am (Resolved: Wed, 8 Dec 2021)

Information: Cutover from Exchange 2013 to 2019, 03 December 2021, 5:00pm - 06 December 2021, 8:00am (Resolved: Mon, 6 Dec 2021)

Resolved: Finance One Outage, 06 Dec 2021 08:30am - 06 Dec 2021 03:30pm (Resolved: Mon, 6 Dec 2021)

Scheduled: InformaCast Emergency Response System Outage, 3 Dec 2021, 9:00pm - 10:00pm (Resolved: Fri, 3 Dec 2021)

Scheduled: Scheduled: Power Cut in main UOC building, Wednesday 01 Dec 2021 6:30AM - 7:15AM (Resolved: Wed, 1 Dec 2021)

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November 2021

Resolved Outage: OUR Archive (Resolved: Tue, 30 Nov 2021)

Unscheduled: Otago Forms Outage, 29 Nov 2021 9:15am - Ongoing (Resolved: Mon, 29 Nov 2021)

Resolved: AskIT Outage, 28 Nov 5:25pm - 29 Nov 9:50am (Resolved: Mon, 29 Nov 2021)

Scheduled: Printing Maintenance, 26 Nov 2021 8:00pm - 26 Nov 2021 11:00pm (Resolved: Fri, 26 Nov 2021)

Resolved: High Capacity Storage (HCS) – Wellington, 25 Nov 2021 5:30pm – 26 Nov 2021 6:00am (Resolved: Fri, 26 Nov 2021)

Resolved: High Capacity Storage (HCS) – Christchurch and Wellington 20 Nov 2021, 8:00am - 6:00pm (Resolved: Sat, 20 Nov 2021)

Resolved: ITS Corporate Applications, 17 Nov 2021 5:00-7:00pm (Resolved: Wed, 17 Nov 2021)

Resolved: Property Services Applications, 17 Nov 2021, 2:00pm - 17 Nov 2021, 3:40pm (Resolved: Wed, 17 Nov 2021)

Resolved: OURDrive Outage, 16 Nov 2021 08:30am - 17 Nov 2021 08:30am (Resolved: Wed, 17 Nov 2021)

Resolved: Website Paper Code Pages Outage, 17 Nov 2021, 8:30am - 17 Nov 2021, 10:30am (Resolved: Wed, 17 Nov 2021)

Resolved: Finance Form Outage, 27 Oct 2021, 10:30am - 15 Nov 2021 (Resolved: Mon, 15 Nov 2021)

Scheduled: OURDrive Outage, 12 Nov 2021 5:00pm - 14 Nov 2021 5:00pm (Resolved: Sun, 14 Nov 2021)

Resolved: ITS Corporate Applications outage, 02 November 2021, 8:00am - 10.15am (Resolved: Sat, 13 Nov 2021)

Resolved: Finance One Performance Degradation, 02 Nov 2021 2:00pm - 3:35pm (Resolved: Wed, 3 Nov 2021)

Resolved: Blackboard Maintenance, Monday 01 Nov 2021 12:00pm - 12:45pm (Resolved: Mon, 1 Nov 2021)

Resolved: Resource Booker outage, 11 Oct 2021 03:00pm - 11 Oct 2021 07:00pm (Resolved: Mon, 1 Nov 2021)

Resolved: UniFlow Printing outage, 18 Oct 2021, 8:30am - 19 Oct 2021, 3:30pm (Resolved: Mon, 1 Nov 2021)

Resolved: Sidexis Outage, 22 Oct 2021, 10:00am - 22 Oct 2021, 11:45am (Resolved: Mon, 1 Nov 2021)

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October 2021

Resolved: Blackboard Outage, 20 Oct 2021 2:30pm - 3:30pm (Resolved: Wed, 20 Oct 2021)

Resolved: Finance One Outage, 05 Oct 2021 11:15am - 06 Oct 2021 9:15am (Resolved: Mon, 18 Oct 2021)

Scheduled: OURDrive Outage, 15 Oct 2021 5:00pm - 11:30pm (Resolved: Fri, 15 Oct 2021)

Scheduled: InformaCast Emergency Response System Outage, 15 Oct 2021 9:00pm - 10:30pm (Resolved: Fri, 15 Oct 2021)

Scheduled OURDrive Outage, 8 Oct 2021 5:00pm - 10 Oct 2021 12:00pm (Resolved: Sun, 10 Oct 2021)

Scheduled: Site License server Outage, 8 Oct 2021 9:00pm - 11:00pm (Resolved: Fri, 8 Oct 2021)

Scheduled: ITS Corporate Systems Outage, 6 Oct 2021 5:00pm - 7:00pm (Resolved: Wed, 6 Oct 2021)

Resolved: CRSM Outage, 01 Oct 2021 04:30pm - 02 Oct 2021 4:30pm (Resolved: Sat, 2 Oct 2021)

Resolved: uniFLOW @Print Service Outage, 01 Oct 02:40pm - 04:25pm (Resolved: Sat, 2 Oct 2021)

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September 2021

Resolved: Finance One Outage, 24 Sep 2021 04:00pm - 27 Sep 2021 11:00am (Resolved: Mon, 27 Sep 2021)