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Unscheduled Outage: UO-STAFF, UO-STUDENT & UO-EXTERNAL: Intermittent Issues

Update at 11:30am, Tuesday, 20 February 2018: The ITS Network team continued to monitor the network overnight and no unusual issues were observed. Further monitoring will continue over the next 24 hours. If you encounter any further difficulties with network connectivity please contact the ITS service desk (, ext 8888 or 0800 479 888).


Update at 5:00pm, Monday, 19 February 2018: Adjustments made to the Current State Network earlier today have significantly improved stability but careful monitoring of network status will continue.

From 8:30am on Tuesday, please contact the ITS Service Desk as usual to report any issues (, ext 8888 or 0800 479 888).

Unscheduled Outage: UO-STAFF, UO-STUDENT & UO-EXTERNAL ('Current State Network'): Intermittent Issues

Timeframe: from Saturday, 17 February 2018, 12:00am

Services Affected: UO-STAFF, UO-STUDENT & UO-EXTERNAL (Current State Network); Wireless & Wired Connections

Audience: All Staff and Students

Description: Users of the ‘Current State Network’ (UO-STAFF, UO-STUDENT & UO-EXTERNAL) may observe sporadic interruptions in their access to the internet or local network, and/or poor data transfer speeds. Both wireless and wired connections are affected. This service degradation is being investigated by ITS System Engineers in conjunction with our network partner as a matter of the utmost urgency and we apologise for inconvenience caused.

UO_Wifi wireless and ‘Future State Network' wired connections are not impacted, so wifi users are advised to join UO_Wifi if available in their area. 

We would like to thank all those affected for their patience whilst network problems are being rectified.

ITS Service Desk Reference: 30363