Unscheduled Outage: MailExpress Service - Wednesday 25 July 2018, 4:30pm - ongoing
Timeframe: Wednesday 25 July 2018, 4:30pm - ongoing
Services Affected:
- MailExpress File Drop
Audience: Users of MailExpress File Drop
Description: Currently there is an issue with MailExpress and Mozilla Firefox.
Users will not be able to add attachments via the “Add File/s” Button. The error received will be “The following file does not exist on disk: <attachment name>”
Workaround: Please use a different web browser. Google Chrome and Internet Explorer appear to work normally. Alternatively, users can attempt to use the Java uploader which is a link below the Attach Files button.
On Firefox if sending fails refresh the page and press send again and the item should be sent.
Please contact AskOtago if you have any questions (university@otago.ac.nz, ext 7000 or 0800 80 80 98)
Ask IT Reference: R181629
