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Scheduled: Removal of access to student email and Office 365 for former students, 20 Nov 2018 - ongoing

Scheduled: Removal of access to student email and Office 365 for former students

Timeframe: Tuesday 20 November, 2018 – ongoing

Services Affected:

  • Student email
  • Office 365

Audience: Former students (inactive student accounts)

Description: From 20 November 2018, disabling of access to student email and Office 365 will commence for former students. Former students are not eligible for the free Office 365 licensing used by the University of Otago and unused student email accounts are security risk as comprised accounts are a frequent source of malicious email attacks. To clear the back log, we will start with students who never finalised their enrolment with Otago and proceed from there.

This does not affect students who:

  • Are enrolled in the current or a future academic year
  • Are eligible to attend their graduation ceremony
  • Have their “Access to Resources” flag set to Yes in eVision (e.g. postgraduate students with a publishing bursary or other approved academic reason for continued access)

Once access is disabled, former students will no longer be able to log into their student email account, use their Office 365 software licensed to their student account, or access files stored on their OneDrive. Any email rules set up (e.g. redirections/forwards set up to another email address) will also be deleted.

Affected students will be sent email messages advising them of the upcoming removal. These will include the date their access will be disabled, actions they can take, and where to get further information/advice.

If you have students who have received these emails who you believe need ongoing access for academic reasons, please contact AskOtago.

Once the backlog is cleared, this process will be run twice each year (March and September). You can view the information about this process on the AskOtago Knowledgebase.

Please contact AskOtago if you have any questions:


Telephone: extension 7000 or 0800 80 80 98

AskIT: R192317