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Unscheduled Outage: Syncplicity, 20 May 2022 - 25 May 2022

Unscheduled Outage: Syncplicity
 
Timeframe: Friday, 20 May 2022 - Wednesday 25 May, 2022
 
Services Affected:
  • Syncplicity
 
Audience: Staff and Postgraduate Students
 
Description: 
 
During a scheduled upgrade to the Syncplicity service we have uncovered an issue with permissions in the associated filesystem.
 
Repairing the problem is necessary to continue the upgrade and the upgrade is necessary to remain in support so we have no option but to perform the repair.
 
How this affects users: During this period the Syncplicity filesystem will be offline. As such clients will be unable to synchronise data stored on their devices with the Syncplicity cloud. If the data is not stored on the device and must be retrieved from the Syncplicity cloud, users will be unable to access the file.
 
What is the timeframe: It is unclear how long this will take to repair. We expect somewhere between three days and a week.
 
We apologise for any inconvenience caused by this service interruption. Please contact AskOtago IT if you have any questions:
 
Freephone 0800 80 80 98 (Within New Zealand)
Tel +64 3 479 7000 ext 7000
Email askotago.it@otago.ac.nz
 
Ask IT: R365163