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Dr Jeff Foote

BTech(Hons) MTech(Hons) (Massey) DPH(Dist) PGCertPH (Otago) PhD (Massey)

Senior Lecturer in Operations Management
Room: OBS 622
Tel: +64 3 479 5196Jeff Foote

Jeff teaches operations management and operational excellence. Prior to joining the Department of Management, he led a team of systems thinkers and social scientists at the Institute of Environmental Science and Research. There Jeff undertook policy and practice relevant research in areas related to environmental health, natural resource management, and social and health services. His research interests include systems methodology, reorientation of oral health and opioid substitution treatment services, and the application of service dominant logic to the design and evaluation of health and social services. Jeff is involved in the Healthier Lives, and Our Land and Water National Science Challenge projects “He Pikinga Waiora: making health interventions work for Māori communities” and “The Collaboration Lab: determining the role of collaboration in transforming management of land and water”.

Teaching Responsibilities

Jeff’s teaching responsibilities include:

Current supervision

Jeff is interested in supervising students with interests in the following areas:

  • Systems thinking
  • Health management
  • Service dominant logic
  • Theory of constraints


Jeff’s academic background is in operations research, operations management, health services and public health.

  • Postgraduate Certificate in Public Health (Health Economics), University of Otago, 2010
  • Postgraduate Diploma in Public Health, Distinction, University of Otago, 2005
  • Doctor of Philosophy (Management Systems), Massey University, 2003
  • Thesis: Towards a systemic understanding of a hospital waiting list: boundaries, meaning and power
  • Master of Technology (Manufacturing & Industrial Technology), 1st Hons, Massey University, 1997
  • Thesis: Practical buffer sizing techniques under Drum-Buffer-Rope: development of a model and fuzzy logic implementation
  • Bachelor of Technology (Industrial Operations Research), 1st Hons, Massey University, 1995
  • Final Year Project: Development of a customer focused orthopaedic clinic appointment system

Professional affiliations

  • American Society for Quality
  • International Systems Science Society
  • Australasian Evaluation Society

Research Interests

Jeff’s research interests are:

  • Systems thinking and problem structuring
  • Reorientation of health services
  • Service dominant logic and service provision to clients deemed ‘hard to reach’
  • Collaborative processes in freshwater management
  • Interdisciplinary and bi-cultural project work
  • Developmental evaluation and evaluation of ‘whole system’ effectiveness