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IT support at Otago Medical School

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IT support

All requests for IT support at Otago Medical School should be handled in the following way: [Some research units may have alternative arrangements]

During office hours

  • Email (preferred contact method)
  • Ring the ICTSG on +64 3 479 4137 (University extension 4137)
  • Leave a message if you get the voicemail
  • If it is urgent and you have not contacted anyone or have had no response, then contact your departmental administrator—they will be able to help track one of us down

After hours:

The University ITS Service Desk has longer hours depending on student demand.

Tel +64 3 479 8888 (University extension 8888)


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University-wide ITS notices

The ITS Service Desk website has a notices section where planned and current service outages/issues are noted. If you are experiencing a problem with a central service (e.g. access to the network, internet, email, eVision, Blackboard, etc), then check the notices before you call.

Once the Service Desk is aware of such a problem, information about it (including an ETA for fixing it, if known) will be put there.

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Lecture theatre resources

The ICT Support Group manages the Hospital Lecture Theatre complex. These facilities are used by the University's Division of Health Sciences and Dunedin Hospital.

Lecture theatres

  • Barnett Lecture Theatre (seating capacity 150 maximum)
  • Colquhoun (seating capacity 312 maximum)

Book theatres through Timetable Services:

For further information on room bookings, see:
University of Otago room bookings

Seminar rooms

  • Octagonal Room (seating capacity 40 maximum)
  • Dame Norma Restieaux Room (seating capacity 40 maximum)

Book these rooms through:

Dean’s Office
Otago Medical School
Tel +64 3 470 9837

All rooms within the academic areas are serviced by our support staff.

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Web support

Otago Medical School websites are jointly managed by the:

  • Marketing Content and Publications Unit (within Marketing Services)
  • Web Design team (within Marketing Services)
  • Applications team (within ITS)

For all website enquiries, please email

Your email will be triaged by staff in the Marketing Content and Publications Unit, and assigned to the relevant team.

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