IT Support Services encompasses support for ‘desktop computing’ (including laptops and tablets etc), eConferencing and audio-visual for all staff and postgraduate students, along with the Media Production Unit:
eConferencing staff provide specialist support for audio and videoconferencing University-wide, while consulting on developing eConferencing solutions across the University.
Audio-visual (AV) design and support services are on all campuses to provide technical support for AV facilities in everything from large lecture theatres to small meeting rooms; develop, configure, commission and install audio visual and room automation technologies; and work with others to design and commission new teaching and meeting spaces.
Desktop support staff are in hubs across all campuses to provide advice and guidance; share best practice; and roll-out and upgrade new devices and services. Four hubs are in Dunedin – south, north, east and central – and one each in Christchurch and Wellington. Support also continues to be available in Invercargill.
The Media Production Unit in Dunedin provides video production services for teaching, research, and marketing:
- Films the regular interlinking/podcasting/streaming of lectures
- Records special lectures, conferences and symposia
- Films in the field
- Provides format conversion, duplication and copying services
- Produces video/digital for marketing
