Client Services provides administration services to staff, students, departments and divisions across the University’s many campuses or satellites around New Zealand.
Client Services staff are embedded in departments, but report through the centralised structure lead by the Head of Client Services and into the Shared Services Division.
Client Services is one of the University’s largest professional workforces, so there are a number of different roles to ensure the best provision of service and leadership, and these roles are as follows.
Administrator Client Services
- The wonderful Administrator Client Services staff provide proactive coordination and administration to the area they are embedded within. This could be one or more department or service
- They are the first point of contact for their departments and divisions, and have different tasks and responsibilities depending on the departments’/divisions’ needs
- They report to various roles within the Client Services structure, depending on the portfolio size and division
- Client Services are extremely proud of the Kaiwhakahaere Tari role and group of staff in the role. They apply knowledge and understanding of te reo Māori (te reo Māori me ōna Tikanga) whilst providing proactive coordination and administration support to one or more work areas
- The Kaiwhakahaere Tari role supports the University’s commitment to the success of Māori students and staff, and in support of implementing the Māori Strategic Framework
- Our Executive Assistants strong attention to detail, excellent written and verbal communication skills and their high level of discretion are all integral to providing support to Directors, Deputy Vice-Chancellors, Pro-Vice-Chancellors, Chief Operating Officer, and the Vice-Chancellor
- As a group of highly skilled administrators, they act as the point of contact for their respective senior leaders, whilst providing a high-level, confidential service
Team Leader Support Services Administration
- The Team Leader leads a group of administrators who are deployed to different areas of the University, as required, to provide administration support e.g. for a piece of resource-intensive work
Lead Administrator Client Services
- The Lead Administrators are vital to the proactive coordination and provision of administration support in services or departments within a division
- They report to the Senior Manager or Manager Client Services, and direct staff who report to them, whilst adeptly coordinating tasks, functions or services with other areas to support department heads and deans
Manager Client Services
- The Manager Client Services ensure the provision of strategic and operational support for services and departments, within a division
- The Managers report to the Senior Manager Client Services and manage Lead Administrators and other Client Services staff. They work senior leaders of the portfolio to provide high-quality strategic business and operational support
Senior Manager Client Services
- The Senior Managers are embedded in the academic or service divisions, where they provide high-quality strategic business and operational support for their respective division/s, such as Health Sciences, or Humanities
- They work in partnership with Pro-Vice-Chancellors and senior leaders to ensure operations and support services meet the division/s requirements
- They lead and manage Managers and Lead Administrators who are responsible for all administration staff across the divisions