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Performance and Delivery Service

Performance & Delivery provide transparency of service performance through the provision of service partnership agreements, service catalogues and through the measurement of service performance. Performance & Delivery also supports the management of service demand across Shared Services through analysis and capacity planning.

This service:

  • Talks to customers to find out what they need
  • Drives metrics, performance, delivery standards and Service Partnership Agreements
  • Plans workforce requirements across the Shared Services Division
  • Monitors the University’s new services to make sure they achieve the results needed.

Performance information will be provided to the Shared Services Board and related Steering Groups, Chief Operating Officer, Quality Advancement reviews, Internal Audit as required, and other key areas.
Performance & Delivery is based on the third floor of St David II.

Feedback can be sent directly to feedback.sharedservices@otago.ac.nz