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COVID‑19 Protection Framework – Orange

Saturday 2 July 2022 9:00am

Effective from 2 July 2022

Student Health is providing a full range of primary health care services and advice to all Otago students based in Dunedin.

Appointments will be provided in-person or via telehealth as clinically appropriate, in RED Stream or GREEN Stream.

Due to staff shortages and illness, appointment capacity is currently reduced.


  • All patients are encouraged to phone for an appointment and will be screened for COVID-19 symptoms.
  • All patients must wear a medical mask for their appointment, if this is not possible the appointment will be by telehealth.
  • All Student Health staff will be wearing appropriate PPE for your appointment.
  • All appointments incur the usual charges (including telehealth).
  • Please maintain 1m physical distancing while within Student Health building.

Red Stream appointments (all students with COVID-19 symptoms)

  • All patients with COVID-19 symptoms who have not had COVID-19 within the last 28 days must have a negative RAT prior to being booked an in-person appointment.
  • Patients with a positive RAT – you will be offered a telehealth appointment and the clinician will determine if you need to be seen in-person.
  • Patients who have had COVID-19 within the last 28 days and are symptomatic do not need to complete another RAT – book a telehealth appointment and the clinician will determine if you need to be seen in-person.
  • If you need to be seen in-person, you will be given a RED Stream appointment, the access to Student Health will be via the South door. DO NOT USE THE MAIN ENTRANCE.

Green Stream appointments

  • All patients will be screened on arrival at the main reception desk at Student Health.
  • If you develop COVID‑19 symptoms after making the appointment, please call Student Health to arrange for your appointment to be changed to telehealth.
  • For all students who have had COVID-19, you will only be booked into a green stream appointment if you are symptom free and 10 days post Day 0.

COVID-19 reinfection

If you develop new COVID-19 symptoms and it is 29 days or more since your last COVID-19 infection, it is possible that you have COVID-19 again and you should take a RAT.

  • If you have a positive RAT, this will be considered a reinfection and you must follow the standard COVID-19 RAT isolation guidelines, advise AskOtago, and your household contacts. Update your result to MY COVID app.

COVID‑19 testing

  • To arrange a test for students in Dunedin with COVID‑19 symptoms, phone 0800 VIRUS 19 (0800 847 8719) or drop in at the testing centre at 5 Malcolm Street. If outside of Dunedin phone COVID‑19 Healthline 0800 358 5453 or your local GP.
  • If outside of Dunedin phone COVID-19 Healthline 0800 358 5453 or your local GP.
  • RAT tests can be obtained online, locations in the University or at Malcolm Street testing Centre

COVID‑19 testing is free, except for testing that is required for repatriation or overseas travel.

Map showing the Malcolm street testing centre in Dunedin

Important phone numbers

  • COVID‑19 Healthline 0800 358 5453 (Within New Zealand)
  • COVID‑19 Healthline for Dunedin: 0800 VIRUS 19 (0800 847 8719)
  • Healthline 0800 611 116 (within New Zealand)
  • Student Health 0800 479 821 (within New Zealand)
  • Dunedin Urgent Doctors +64 3 479 2900
  • Emergency Psychiatric Services 0800 467 846 Option 2 (within New Zealand)
  • You can also Free Call or Free Text 1737 to speak to a trained counsellor 24 hours a day, 7 days a week.
  • Emergencies dial 111

General advice

  • Follow Ministry of Health COVID‑19 Protection Framework guidelines
  • Get tested if you have COVID‑19 symptoms
  • Upload RAT result on your My COVID app
  • Wear a mask
  • Ventilation – open windows where possible
  • Physical distancing
  • Respiratory Hygiene – stay home if you are unwell and follow advice above. Wash your hands frequently, observe cough etiquette
  • Let someone know that you are unwell – College staff or flatmate

All plans subject to change based on latest MoH advice and guidelines