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SSR Project Update - Issue 11

In this project update for the Support Services Review there are details about the staff information sessions, a summary of training and support available, current and upcoming vacancies, and appointments made. We also introduce newly appointed Director of Shared Services, David Tapp.

Recordings from the recent staff information sessions are available online.

Please note that the due to unforeseen circumstances the IT - Staff information session will now be rescheduled for a later date (previously scheduled for Friday 13 April). Notification of the new date and time will be supplied to staff via email and will be updated on the SSR website when it is confirmed

We encourage staff to continue to send through any questions or comments for this newsletter or the website using the ‘Have your say’ form. Please note that if you would like us to respond to you directly, then you will need to include your name and contact details. As we are experiencing a high volume of submissions there may be a delay in responding back to you. We will get back to you ASAP.

In response to your questions

We have updated the SSR website with responses to a number of frequently asked questions (FAQs).

From David Tapp

David Tapp has now taken up his role as Director, Shared Services. David has significant experience managing shared services and has been busy getting up to speed with the shared services model being applied here at Otago.

Hi everyone, I'm delighted to have started the role and what a busy couple of weeks it has been learning the big stuff (eg SSR, how the University works, etc) and also lots of the small stuff (eg where are the spare pens kept).

My main focus over the next few weeks is to get out and about and meet as many people as possible and to continue the recruitment of Shared Services management positions currently vacant.


The implementation of AskOtago is now well underway; recruitment has commenced and you may have already noticed some changes happening in the ISB. The focal point of AskOtago will be located on the ground floor of the ISB and this redevelopment is expected to be completed mid-year. The IT workspaces that were located in this space are now located on the first floor of the library, and Student IT has been temporarily moved to the first floor during the redevelopment but will return to the ground floor once this work has been completed.

AskOtago is a multi-channel service (eg. online, phone and in person), and this hub will serve as the main reception for “in person” enquiries. It is in a central, high foot-traffic area and some additional student services e.g. student IT will also be co-located in this space. This will create an easily accessed, welcoming hub for students, staff and visitors to seek information. The goal is to make the customer experience as seamless as possible. The online and phone enquiries will be managed through the back office of ‘AskOtago” which will be located with the Shared Services in St David 2.

As the implementation of AskOtago progresses further, we will provide regular updates. You can also view the AskOtago staff information session to find out more information.

Support for staff

There are several key workshops coming soon to support staff in career choices, CV preparation and interview skills – information as follows. We also remind you that you can seek individual support through the new Career Development Advisor, and through the Employee Assistance Programme. Register early to assist us to schedule sufficient workshops to meet demand.

Individual Support

We are delighted to advise that Joanna Budai has been appointed by the University as a Career Development Adviser for staff who may be affected by the SSR.

Joanna Budai is the new Career Development Adviser for staff who may be affected by the SSR. Joanna, a qualified and experienced career development coach, has a particular interest in helping people make choices that are right for them both personally and professionally. Joanna will provide one-on-one confidential and impartial support.

To make a time to meet Joanna or for further information, email

Deciding My Future: making good job choices

A three-hour workshop developed by Jane Davis focuses on what is important to consider when making choices about future job and career options, including personal values, balance between work and personal life, identifying your strengths and taking action.

A workbook will be provided to you when you register so attendees can complete required pre-work.

CV preparation workshops

Workshops are being held to assist staff in preparing CVs and cover letters to help you present your skills, knowledge and experience effectively to prospective managers and employers.

Please use the below link to register your interest in attending this workshop. Further information, including dates and venues for the workshops will be sent to you as soon as these details are confirmed. Early registration of interest will assist us to schedule sufficient workshops to meet demand.

In the meantime you can find information about CV development provided by the Career Development Centre.

Interview Skills Workshops

A workshop to help prepare your responses to questions during interviews and how to present your best self.

EAP - staff support

We remind staff that you can access personal support through the Employee Assistance Programme (EAP). A new feature is that EAP now offers financial and budgeting advice, as well as other counselling services.

EAP services are available to staff at any time through the existing provider, Stratos Ltd. EAP services are confidential to you and based on a self-referral system. There is no requirement to advise or make a request to your manager. Further information can be found in the EAP section of the HR website.


All existing SSR appointments can now be viewed on the SSR website



  • Director Marketing
  • Head of Student Experience
  • Manager Performance and Delivery
  • Manager Client Services
  • Senior Manager Finance Services
  • Services Representative AskOtago X20
  • Group Leader Student Development
  • Manager Finance x 10
  • Manager Client Services x 5


  • No positions currently advertised, please be sure to check the Current Vacancies section of the HR website.


  • IT Advisory
  • Team Leader Administration Support Services
  • Team Leader AV Support

Additional positions may be advertised during this time. For a full list of vacancies please be sure to check the Current Vacancies section of the HR website.

We welcome your feedback on the project implementation as it progresses. Contact us to discuss, or let us know if you need more information at

From the Support Services Review Project Team