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Puka rangahau

Journal articles and book chapters


Thompson, L., Dowell, A.C., Hilder, J., Macdonald, L., Stubbe, M., & Alchin, J. (2021). How do patients and General Practitioners talk about pain and negotiate empathy in consultations? A direct observational study. Health & Social Care in the Community. doi: 10.1111/hsc.13259.


Hilder, J., Gray, L., Stubbe, M., Duncan, S., & Dowell, A. C. (2020). ‘Water dripping on a stone’: a feasibility study of a healthy weight management conversation approach in routine general practice consultations. Family Practice. doi:10.1093/fampra/cmaa122

Hilder, J., Stubbe, M., Macdonald, L., Abels, P., & Dowell, A. C. (2020). Communication in high risk ante-natal consultations: A direct observational study of interactions between patients and obstetricians. BMC Pregnancy & Childbirth, 20, 493. doi: 10.1186/s12884-020-03015-6

Stubbe, M., Macdonald, L. M., Tester, R., Gray, L., Hilder, J., Dew, K., & Dowell, A. (2020). Talking About Diabetes and Healthy Lifestyle in Primary Healthcare - Translating Research Findings into Practice. In L. Mullany (Ed.), Professional Communication: Consultancy, Advocacy, Activism (pp. 129-150): Palgrave Macmillan, Cham.


Hilder, J., Gray, B., & Stubbe, M. (2019). Health navigation and interpreting services for patients with limited English proficiency: A narrative literature review. Journal of Primary Health Care, 11(3), 217-226. doi: 10.1071/HC18067

Hilder, J., Gray, B., & Stubbe, M. (2019). Integrating Health Navigation and Interpreting Services for Patients with Limited English Proficiency. Pacific Health Dialog, 21(3), 116-127.


Dew, K., Dowell, A., Macdonald, L., & Stubbe, M. (2018). Using Conversation Analysis. In T. M. Davidson C (Ed.), Social Science Research in New Zealand (pp. 307-316). Auckland: Auckland University Press.

Donnelly, S., Dinesh, D., Dew, K., & Stubbe, M. (2018). The Handover Room: a qualitative enquiry into the experience of morning clinical handover for acute medical teams. Internal Medicine Journal. doi:10.1111/imj.14142

Dowell, A., Stubbe, M., Macdonald, L., Tester, R., Gray, L., Vernall, S., Kenealy, T., Sheridan, N., Docherty, B., Hall, D., Raphael, D. Dew, K. (2018). A Longitudinal Study of Interactions Between Health Professionals and People With Newly Diagnosed Diabetes. Annals of Family Medicine, 16 (1):37-44.

Gray, L., Stubbe, M., Macdonald, L., Tester, R., Hilder, J., & Dowell, A. (2018). A Taboo topic? How General Practitioners talk about overweight and obesity in New Zealand. Journal of Primary Health Care, 10(2).

Stubbe M., Dowell, T., Dew, K., Macdonald, L. (2018). Interactional analysis of primary care consultations. In F. Goodyear-Smith and B Mash (Eds) How to do primary care research. Chapter 26. UK: Taylor Francis.


Dowell, A., Morris, C., Macdonald, L., & Stubbe, M. (2017). “I can’t bend it and it hurts like mad”: Direct observation of gout consultations in routine primary health care. BMC Family Practice, 18(1), 91.

Gray, B., Hilder, J., Macdonald, L., Tester, R., Dowell, A., & Stubbe, M. (2017). A New Zealand perspective on providing healthcare for patients with limited English proficiency. In E. A. Jacobs & L. C. Diamond (Eds.), Providing health care in the context of language barriers. (pp. 189-209). Bristol, UK: Multilingual Matters.

Gray, B., J. Hilder, L. Macdonald, R. Tester, A. Dowell and M. Stubbe (2017). Are research ethics guidelines culturally competent? Research Ethics 13(1): 23-41.

Gray, B., & Hardt, E. J. (2017). A comparison of the use of interpreters in New Zealand and the US. . 2017; 130: 70. The New Zealand Medical Journal, 130(1456), 70-75.

Stubbe, M. (2017). Miscommunication at work. In Vine, B. (Ed.) The Routledge Handbook of Language in the Workplace. UK: Routledge

Stubbe, M. (2017). Evolution by design: Building a New Zealand corpus of health interactions. In M. Marra & P. Warren (Eds.), Linguist at work: A Festschrift for Janet Holmes. Chapter 11. Wellington, New Zealand: Victoria University Press, 202-219


Barton, J., K. Dew, A. Dowell, N. Sheridan, T. Kenealy, L. Macdonald, B. Docherty, R. Tester, D. Raphael, L. Gray and M. Stubbe (2016). Patient resistance as a resource: candidate obstacles in diabetes consultations. Sociology of Health & Illness. 38(7): 1151–1166

Hilder, J., B. Gray, L. Macdonald, R. Tester, A. Dowell and M. Stubbe (2016). It depends on the consultation”: Revisiting use of family members as interpreters for general practice consultations – when and why? Australian Journal of Primary Health, Published online 11/11/2016.

Morris, C., Macdonald, L., Stubbe, M., & Dowell, A. (2016). "It's complicated": Talking about gout medicines in primary care consultations: A qualitative study. BMC Family Practice, 17(1), 114. doi: 10.1186/s12875-016-0515-y

Stubbe, M., S. J. White, L. Macdonald and K. P. Dew (2016). Do surgeons want to operate? Negotiating the treatment plan in surgical consultations. Communication in Surgical Practice. S. J. White and J. Cartmill, Equinox: 124-152.

White, S. J., M. Stubbe, K. P. Dew and R. Gardner (2016). The referred consultation: Communication in Surgical Practice. S. J. White and J. Cartmill, Equinox.


Lindström, A. and A. Weatherall (2015). Orientations to Epistemics and Deontics in Treatment Discussions. Journal of Pragmatics 78(2015): 39-53.


Claridge, R., L. Gray, M. Stubbe, L. Macdonald, R. Tester and A. C. Dowell (2014). General practitioner opinion of weight management interventions in New Zealand. Journal of Primary Health Care 6(3): 212-220.

Weatherall, A. and M. Stubbe (2014). Emotions in action: Telephone‐mediated dispute resolution. British Journal of Social Psychology 54(2): 273-290.

White, S. J., M. H. Stubbe, L. M. Macdonald, A. C. Dowell, K. P. Dew and R. Gardner (2014). Framing the consultation: the role of the referral in surgeon-patient consultations. Health Communication 29(1): 74-80.


Dowell, A., M. Stubbe, K. Scott-Dowell, L. Macdonald and K. Dew (2013). Talking with the alien: interaction with computers in the GP consultation. Australian Journal of Primary Health 19, 275-282.

Macdonald, L., M. Stubbe, R. Tester, S. Vernall, T. Dowell, K. Dew, T. Kenealy, N. Sheridan, B. Docherty, L. Gray and D. Raphael (2013). Nurse-patient communication in primary care diabetes management: an exploratory study. BMC Nursing 12(1): 20.

Morgan, S. (2013). Miscommunication between patients and general practitioners: implications for clinical practice. Journal of Primary Health Care 5(2): 123-128.

White, S. J., M. H. Stubbe, K. P. Dew, L. M. Macdonald, A. C. Dowell and R. Gardner (2013). Understanding communication between surgeon and patient in outpatient consultations. ANZ Journal of Surgery 83(5): 307-311.


Dew, K., M. Stubbe, A. Dowell and L. Macdonald (2012). Side Effects Talk in General Practice Consultations. In B. R. Bates and R. Ahmed (Eds). Medical Communication in Clinical Contexts. Dubuque, IA, Kendall Hunt, 95-126.

Gray, B., J. Hilder and M. Stubbe (2012). How to use interpreters in General Practice: the Development of a Toolkit. Journal of Primary Health Care 4(1): 52-61.

Gray, B. (2013). The use of interpreters. In I. M. St George (Ed). Cole's medical practice in New Zealand, 12th edition. Wellington, Medical Council of New Zealand, 83-89.

Major, G., J. Napier and M. Stubbe (2012). 'What happens truly, not text book!': Using authentic interactions in discourse training for healthcare interpreters. In K. Malcolm and L. Swabey (Eds). Our Hands: Educating healthcare interpreters Washington, DC, Gallaudet University Press, 27-53.

Moriarty, H. J., M. H. Stubbe, L. Chen, R. M. Tester, L. M. Macdonald, A. C. Dowell and K. P. Dew (2012). Challenges to alcohol and other drug discussions in the general practice consultation. Family Practice 29(2): 213-222.


Gardner, J., K. Dew, M. Stubbe, T. Dowell and L. Macdonald (2011). Patchwork diagnoses: the production of coherence, uncertainty, and manageable bodies. Social Science & Medicine 73(6): 843-850.

Gray, B., J. Hilder and H. Donaldson (2011). Why do we not use trained interpreters for all patients with limited English proficiency? Is there a place for using family members? Australian Journal of Primary Health 17(3): 240-249.

Gray, B., J. Stanley, M. Stubbe and J. Hilder (2011). Communication Difficulties with Limited English Proficiency patients – clinician perceptions of clinical risk and patterns of use of interpreters. New Zealand Medical Journal 124(1342): 23-38.

Moriarty, H. and M. Stubbe (2011). Exploring resilience in families living with addiction. Journal of Primary Health Care 3(3): 210.


Dew, K., M. Stubbe, L. Macdonald, A. Dowell and E. Plumridge (2010). The (non) use of prioritisation protocols by surgeons. Sociology of Health & Illness 32(4): 545-562.


Dew, K., A. Dowell, M. Stubbe, E. Plumridge and L. Macdonald (2008). 'Treating' patients differently: A qualitative study of how clinical and social factors shape interactions between doctors and patients. New Zealand Family Physician 35(6): 5.

Dew, K., E. Plumridge, M. Stubbe, T. Dowell, L. Macdonald and G. Major (2008). 'You just got to eat healthy': The topic of CAM in the general practice consultation. Health Sociology Review 17(4): 396-409.

Stubbe, M., A. Dowell, E. Plumridge, L. MacDonald and K. Dew (2008). Antibiotics-Prescribing dilemmas: Do our GPs say one thing while doing another? New Zealand Pharmacy Journal 28(3).


Dowell, A., L. Macdonald, M. Stubbe, E. Plumridge and K. Dew (2007). Clinicians at work: What can we learn from interactions in the consultation? New Zealand Family Physician 34(5): 345-350. 

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Moriarty H., Stubbe M., Bradford S., Tapper, (with S. April) (2010). Living With Addiction: Exploring the Issues for Families. Report prepared for the NZ Families’ Commission, Wellington: NZ Families’ Commission. Blue Skies Report No. 35/10

Moriarty, H., Stubbe, M., and Bradford, S.. (2009). Opportunities for alcohol and other drug advice in the GP consultation. Report prepared for the National Drugs Project Development Fund, July 2009. Wellington: NZ Ministry of Health.

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Theses and dissertations

La, J. (2018). The interactional organisations of pain displays in medical consultations. Master of Science (MSc) thesis. Victoria University of Wellington. Awarded with distinction.

White, S. J. (2011). A structural analysis of surgeon-patient consultations in clinic settings in New Zealand. PhD, University of Otago.

Barton, Josh. (2011). ‘That’s one thing I will not change’: Patient Resistance to Treatment Advice in Diabetes Consultations. B.A.(Hons), Sociology, Victoria University of Wellington.

Gardner, J. (2009). The Ordering of Medical Things: Medical practices and complexity. Master of Arts, Victoria University of Wellington.

Morgan, S. (2008). Miscommunication in general practice consultations: A microanalysis of communication mismatches in two case studies. Master in Health Sciences, University of Otago.

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Selected recent presentations

Stubbe, M., Hilder, J., McBain, L., Stairmand, J., Dunlop, A., Tester, R. Morris, C. (2020). ‘We need to talk about polypharmacy’: optimising medication use for older adults. Presentation in Symposium (Chairs M. Stubbe & M.T. Lussier), ‘From Words to Action: engaging patients in communication about medicines’. International Conference on Communication in Healthcare ICCH Online 2020, 9-11 September 2020.

Stubbe, M., Tester, R., Macdonald, L., Hilder, J., Dowell, A., & Dew, K. (2018). "Archiving and re-­‐using heath interaction data in the ARCH Corpus: Challenges and solutions." 5th International Conference on Conversation Analysis (ICCA). Retrieved from

Ross, Isobel, Maria Stubbe, and Kevin Dew. (2017). "Extended tellings in the surgical consultation: Progressivity at the expense of intersubjectivity?" International Meeting on Conversation Analysis and Clinical Encounters, Bristol, 12-14 July 2017

Hilder, Jo, M Stubbe, and A. Weatherall. (2017). "‘When you’re 85, then I’ll call you old’: Age categorisation as an interactional resource in healthcare consultations." 15th International Pragmatics Conference (Panel on “Stage of life categories: Morality and identity work in talk in interaction” Belfast, Ireland, 16-21 July 2017.

Dew, Kevin. (2016). "Controversies, Communication and Health Research: The Critical Role of Sociology." Health Research Council 'Celebrating Research Excellence Award' Lecture, Wellington, 18 August 2016.

Gray, B., M. Stubbe, J. Hilder, R. Tester, L. Macdonald and A. Dowell (2016). Culturally Competent Research Ethics and Research on "Vulnerable" People. 27th Annual Canadian Bioethics Society Conference - Achieving Better Health: The Role of Bioethics Education, Engagement and Exploration. Toronto, Ontario.

Gray, B., Hilder, J., & Stubbe, M. (2016). What is the role of a health navigator? Proceedings of the Royal New Zealand College of General Practitioners (RNZCGP) Conference for General Practice. Retrieved from

Stubbe, M., Dowell, T., Macdonald, L., Kenealy, T., Sheridan, N., Dew, K., Tester, R., Docherty, B., Hall, D.-A., Gray, L., & Vernall, S. (2015). 'I understand what it is but I didn't expect to get it': Justifications in the accounts of newly diagnosed type 2 diabetes patients. In J. Young (Ed.), Proceedings of the Annual General Practice and Primary Care Research Weekend. (pp. 8-9). Dunedin, New Zealand: Department of General Practice and Rural Health, University of Otago.

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Professional workshops and seminars

Members of the ARCH group have given workshops and seminars based on ARCH research to a range of professional groups including:
• Pharmac
• University of Otago School of Pharmacy
• Interpreting NZ
• Optometrists

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Related work by ARCH team members or associates

Journal Articles


Mathieson, F., J. Jordan, P. Merrick, and M. Stubbe. (2017). Juicy Conceptualizations: Increasing Alliance Through Attending to Client Metaphoric Language. Behavioural and Cognitive Psychotherapy: 1-13.

Dowell, A., Darlow, B., Macrae, J., Stubbe, M., Turner, N., & McBain, L. (2017). Childhood respiratory illness presentation and service utilisation in primary care: A six-year cohort study in Wellington, New Zealand, using natural language processing (NLP) software. BMJ Open, 7(7), e017146.


Canty, J., Stubbe, M., Steers, D., & Collings, S. (2016). The trouble with bullying: Deconstructing the conventional definition of bullying for a child-centred investigation into children's use of social media. Children & Society, 30(1), 48-58. doi: 10.1111/chso.12103

Dew, K. (2016). Purifying and hybridising categories in healthcare decision-making: the clinic, the home and the multidisciplinary team meeting. Health Sociology Review 25(2): 142-156.

Macdonald, L. M. (2016). Expertise in Everyday Nurse–Patient Conversations: The Importance of Small Talk. Global Qualitative Nursing Research 3.

Mathieson, F., Jordan, J., Carter, J. D., & Stubbe, M. (2016). Nailing down metaphors in CBT: Definition, identification and frequency. Behavioural & Cognitive Psychotherapy, 44, 236-248. doi: 10.1017/S1352465815000156


Dew, K., Stubbe M., Signal, L. Stairmand, J., Dennett, E., Koea, J., Simpson, A., Sarfati, D., Holdaway, M. (2015). Cancer Care Decision Making in Multidisciplinary Meetings. Qualitative Health Research 25(3): 397-407.

MacRae, J., B. Darlow, L. McBain, O. Jones, M. Stubbe, N. Turner and A. Dowell (2015). Accessing primary care Big Data: the development of a software algorithm to explore the rich content of consultation records. BMJ open 5(8): e008160.

MacRae, J., Love, T., Baker, M. G., Dowell, A., Carnachan, M., Stubbe, M., & McBain, L. (2015). Identifying influenza-like illness presentation from unstructured general practice clinical narrative using a text classifier rule-based expert system versus a clinical expert. BMC Medical Informatics & Decision Making, 15(1), 78-. doi: 10.1186/s12911-015-0201-3.

Mathieson, F., Jordan, J., Carter, J. D., & Stubbe, M. (2015). The metaphoric dance: Co-construction of metaphor in cognitive behaviour therapy. Cognitive Behaviour Therapist, 8, e24. doi: 10.1017/S1754470X15000628


Barthow, C., B. Jones, L. Macdonald, S. Vernall, P. Gallagher and E. McKinlay (2014). Researching in the community: the value and contribution of nurses to community based or primary health care research. Prim Health Care Research & Development: 1-11.


Dew, K. (2018). Public Health, Personal Health and Pills: Drug Entanglements and Pharmaceuticalised Governance. Routledge Studies in the Sociology of Health and Illness.

Holmes, J. and Stubbe., M. (2015) (2nd Ed). Power and Politeness in the Workplace. Classic Texts in Linguistics Series. Abingdon, UK: Routledge

Book Chapters

Canty, J. (2017). “You Can Get Cyberbullied by Your Friends”: Claiming Authority to Categorise a Past Event as Bullying. In Bateman, A. & A. Church (Eds.) Children’s Knowledge-in-Interaction: Studies in Conversation Analysis. . Singapore, Springer: 333-349.

Stubbe, M. (2013). Active listening in conversation: Gender and the use of verbal feedback. In S. Yamazaki & R. Sigley (Eds.), Approaching language variation through corpora: A festschrift in honour of Toshi Saito. (pp. 367-416). Bern, Switzerland: Peter Lang

Stubbe, M. (2012). Sociolinguistics and intergroup communication. In H. Giles (Ed.), Handbook of intergroup communication. (pp. 70-84). New York: Routledge.

Weatherall, A., Stubbe, M., Sunderland, J., & Baxter, J. (2010). Conversation analysis and critical discourse analysis in language and gender research: Approaches in dialogue. In J. Holmes & M. Marra (Eds.), Femininity, feminism and gendered discourse: A selected and edited collection of papers from the Fifth International Language and Gender Association Conference (IGALA5). (pp. 213-244). Newcastle upon Tyne, UK: Cambridge Scholars.

Theses and dissertations

Canty, J. B. (2016). Children, Social Media, and the Trouble with “Bullying”: A Child-Centred Investigation of Definitions. PhD. University of Otago

Stubbe, M (2010). "Was That My Misunderstanding?": Managing Miscommunication and Problematic Talk at Work. PhD. Victoria University of Wellington

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Last updated: 16 November 2020