Step 4. Supported resolution

Continuing to de-escalate to find a resolution that works for everyone.

An informal approach is designed to resolve concerns through dialogue and without a formal complaint.

The informal process isn’t disciplinary and doesn’t disadvantage anyone involved. It will never be reflected on your personal record or performance reviews.

If you have tried to give feedback, or asked someone else to and the situation hasn’t been resolved, or if you don’t feel comfortable doing so, here are some other informal options you may wish to consider:

Supported Resolution in more detail

Download or view a PDF of the Step 4. Supported Resolution guide

Supported resolution guide
Next: Options for supported feedback