Step 4. Supported resolution
Continuing to de-escalate to find a resolution that works for everyone.
An informal approach is designed to resolve concerns through dialogue and without a formal complaint.
The informal process isn’t disciplinary and doesn’t disadvantage anyone involved. It will never be reflected on your personal record or performance reviews.
If you have tried to give feedback, or asked someone else to and the situation hasn’t been resolved, or if you don’t feel comfortable doing so, here are some other informal options you may wish to consider:
- reporting it to your manager but doing nothing else.
- reporting it to your manager and agreeing a facilitated discussion. There are different types of approach which may lead to an agreement understood by all parties (this could be a written agreement or based on a handshake).
- seeking advice and support from Human Resources a union representative, another manager, or leader
Supported Resolution in more detail
Download or view a PDF of the Step 4. Supported Resolution guide
