The ABC of Appreciation

Introduction The value of appreciation Introduction to BUILD - our way of giving feedback Mastering the BUILD feedback model Facts or judgments Preparing yourself to give great feedback Receiving feedback as a GIFT

ABC is a great way to give the ‘descriptive praise’ we all love

Evidence shows that appreciation builds confidence and engagement. And appreciation of specific behaviours encourages more of those behaviours we want to see. That’s why in successful teams and organisations people always speak up about concerns, but also tend to give appreciative feedback five times more often than that.

Next: Introduction to BUILD