Introducing BUILD - our way of giving feedback

Introduction The value of appreciation Introduction to BUILD - our way of giving feedback Mastering the BUILD feedback model Facts or judgments Preparing yourself to give great feedback Receiving feedback as a GIFT

We welcome feedback as a gift and an opportunity to improve. This is central to our way of resolving issues, learning and improving. Giving and receiving feedback is a key skill for everyone.

The BUILD model is a way to give respectful feedback to each other. This section introduces BUILD, with an option to practice using it. It also includes a template to prepare your BUILD feedback, as well as some scenarios to reflect and inform your approach.

If you are in a situation where you see or experience inappropriate behaviour, in the first instance, you should try to give the person feedback, as this can often help resolve the situation before it escalates.

Or you may ask a trusted third party to talk to the person displaying the inappropriate behaviour. If you don’t talk to the person straight away, keep a record of the conversation’s details, time and date. Where possible when you give feedback, you should use a constructive feedback model, such as BUILD.

BUILD is our way of giving great feedback…

Imagine a colleague is shouting at you. Here’s how you could use BUILD to give feedback

Behaviour

“You were raising your voice.”

(Understand)

Step into their shoes for a moment. Do this in your own head. Don’t say anything though. It builds empathy so your tone is less judgmental.

Impact

“It meant I couldn’t concentrate.”

Listen

“What was happening there?”

Give them time to explain and reflect. Don’t agree or disagree, just listen. Don’t ask ‘why?’

Do Differently

“What might you do differently?”

Resist the urge to make suggestions – the moment you do that it becomes a telling off!

The benefits of giving feedback using BUILD

Next: Mastering BUILD