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    The history, theory and current practice of collective and individual employment relationships,focusing on employee unions, collective bargaining, grievances, and the dispute resolution processes of negotiation, mediation, and arbitration.

    The objectives for this course are to increase students' understanding and appreciation of negotiation and conflict resolution, improve negotiation skills and instincts, and develop knowledge in the application of negotiation to problem resolution. Skill development is emphasised alongside in-depth analysis of negotiation strategies, tactics, conventions, ethics and cultural differences.

    About this paper

    Paper title Negotiation and Conflict Resolution
    Subject Management
    EFTS 0.1667
    Points 20 points
    Teaching period Not offered in 2024 (On campus)
    Domestic Tuition Fees ( NZD ) $1,196.41
    International Tuition Fees Tuition Fees for international students are elsewhere on this website.
    Limited to
    BCom(Hons), DipGrad, PGDipCom, MCom
    Teaching staff

    To be advised when paper is next offered.

    Teaching Arrangements

    This paper is taught via lectures, small group discussions and readings, case analysis and negotiation exercises.

    Textbooks are not required for this paper.
    Graduate Attributes Emphasised
    Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship, Communication, Critical thinking, Cultural understanding, Ethics, Information literacy, Research, Self-motivation.
    View more information about Otago's graduate attributes.
    Learning Outcomes

    Students who successfully complete this paper will have:

    • An appreciation of a plurality of interests and diversity of views in society, business and the workplace
    • The ability to assess situations, problems and issues for collaborative and competitive potential and to develop and apply workable negotiation strategies and solutions
    • The ability to negotiate on behalf of valued interests and to reach understandings and agreements with parties representing diverse and sometimes conflicting viewpoints
    • The ability to apply models of negotiation and dispute resolutions to a range of conflict and relationship construction circumstances


    Not offered in 2024

    Teaching method
    This paper is taught On Campus
    Learning management system
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