Service Request Forms

You can use the application forms below to request different ITS services.

Please visit the AskOtago Service Portal if you need further information about using our service request forms or to find out more about a service.

If the ITS service you are requesting requires approval to be given before the service can be delivered, this will be from your Head of Department or Division, or their delegated authority. If you are not sure who this is, please contact your departmental or divisional administration before completing the form.

Please allow 5-10 working days for your request to be actioned.

 If you have an urgent problem, please phone AskOtago on (+64 3 479) 7000 or 0800 80 80 98. Only use the forms for non-urgent problems or requests.

• Business Objects
• eLearning
• Email
• File Storage and Sharing
• Networking
• Software
• Telecommunications
• University Business Systems
• Usernames
• Other

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Business Objects

• Business Objects - Access to Specific Reports
• Business Objects - HR reports (PDF)

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eLearning

• Authorisation for Making and Distributing Recordings of Special Events (PDF)
• Blackboard – Change of Co-ordinator
• Blogging – New Site
• iPad Loan Enquiry
• Off-campus Access to Library E-Resources
• Recording of Lectures
• Wiki Creation

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Email

• Create an Email List
• Email Address - Postgraduate Student
• Email Address – Shared Mailbox
• Email Address - StaffMail Service

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File Storage and Sharing

• HCS High Speed Data Transfer Service Access Form
• High-Capacity Central Storage Request

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Networking

• Network Outlet
• VPN Network Access
  • Staff – all current University staff usernames have VPN access enabled automatically. This also applies to external usernames of the type "CFI" or "FS Staff".
  • Students – A staff member needs to complete the VPN Access Request form on your behalf.
  • External usernames – a staff member (ideally your username sponsor) needs to complete the VPN Access Request form on your behalf. This does not apply to external usernames of the type "CFI" or "FS Staff" as VPN access is enabled automatically for these.

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Software

• Student Software Request form
  Use for GraphPad Prism, MATLAB, NVivo, Stata, SPSS, EndNote (requires login)
• Software Order form (requires login)
• MatLab Software Licence Request Form (PDF)
• SAS Work at Home Software Licence Form (PDF)
• Staff/Student Desktop Software Installation
• VMware Site Licence Use (PDF)
• Work at Home Software Licence Application (PDF)

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Telecommunications

• Finance forms
• MultiTXT Group Request
• Online Phonebook
• Phone Extension
• Voicemail – Add/Modify/Remove

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University Business Systems

• Internet Usage Policy Exemption Application
• ITS Charge Reports Access – Add/Modify/Remove
• Managed Staff & Student Desktop – Software Request
• Multi Choice Exam Marking
• OURDrive Access
• Student Desktop – Software (Student Request)

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Usernames

• External Account Request Form (Username / ID Card)
• External Username – Renewal
• Username – Device Account
• Access to e-Resources

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Other

• Request Not Listed

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