Resolved: Turnitin LTI Assignments and Blackboard Assignments
Timeframe: Tuesday, 25 April 2023, 5:00pm - Wednesday, 26 April 2023, 9:30pm
Services Affected: Turnitin LTI Assignments and Viewing of Blackboard Assignments in Blackboard
Audience: All staff and students
Description: Between approximately 5:00pm and 8:00pm on Tuesday 25 April, and intermittently since, Turnitin LTI Assignments have been unusable in Blackboard. When users click LTI Assignment links they receive an error: "Unable to launch link. Unable to connect to the Cloud". Consequently, students cannot make submissions to LTI Assignments, nor can staff view or mark existing submissions.
This problem is due to a global Blackboard DNS issue which is severing the connection between our Blackboard Learn installation and Turnitin; Blackboard are addressing it urgently.
Blackboard Assignments are also impacted, although to a much lesser extent. Students can submit documents to Blackboard Assignments without problem, but their attempts cannot currently be viewed or annotated online (within 'Blackboard Annotate'). Submitted documents can instead be downloaded and viewed offline, then marks and feedback entered in Blackboard, if staff wish.
We regret the difficulties this major service intermission will inevitably be causing and thank staff and students for their understanding.
Please see Blackboard login-in page announcements for issue status updates.
Please contact AskOtago IT if you have any questions on ext 7000 or 0800 80 80 98).
CRSM: UO-00395274