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Information for clients

Completion timeframes for NanoString nCounter Analysis System projects is usually 8 weeks after the all the client's samples are received and pass internal OGBF QC and all consumables are received from NanoString.

Delivery of consumables from NanoString in the United States to OGBF usually takes 4-8 weeks.

OGBF NanoString client process

If the project requires ‘off the shelf’ consumables

  • OGBF will generate a Services Agreement (contract) between facility and researcher or institution.
  • Once the Services Agreement is complete, OGBF will order the consumables - delivery of consumables to OGBF is usually 4 - 6 weeks.
  • Projects are usually completed at OGBF 8 weeks after all consumables and samples have been received.

If the project requires a ‘custom-made’ product

  • OGBF will provide the appropriate NanoString Codeset Design Form (CDF) to client.
  • The client then liaises directly with NanoString until the client's project criteria are met. The CDF contains a complete set of instructions on how to complete the form and its submission to NanoString
    orders@nanostring.com
  • When the NanoString bioinformatics team completes the custom project design, a Codeset Design Report (CDR) is sent to the client. There may be further iteration of the design until all project criteria met.
  • The client then signs off the project design with NanoString by sending the signed CDR (CDR must be physically signed) including Excel spread-sheet to NanoString
    CDR@nanoString.com
    The clients involvement with NanoString is then complete, the timeframe for the iteration with NanoString is dependent on the client and nanoString.
  • The client then sends a copy of the CDR, including both the excel spread-sheet and the signed agreement to OGBF
    genomics@otago.ac.nz
  • When OGBF receive the CDR, the Service Agreement (contract) between the facility and researcher or institution will be finalised.
  • Once the Services Agreement is complete, OGBF will order the consumables - delivery of consumables to OGBF is usually 4 - 6 weeks.
  • Projects are usually completed at OGBF 8 weeks after all consumables and samples have been received.

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