Overview
Explores contemporary leadership and managerial approaches to the development and implementation of quality, process, and systems improvement which underpin excellent organisations and world-class business performance.
Excellent organisations extend the concepts of traditional operational quality management to incorporate all functions and levels within the organisation. In this way the concept of organisational excellence — the holistic application and implementation of an excellence philosophy — becomes appropriate. Organisational excellence is underpinned by frameworks and quality management concepts that assure effective leadership, clarity of strategic direction, deployment and operational efficiency. Using real world examples, this paper considers the models, frameworks, systems and technology perspectives which enable the development of a cohesive culture of excellence.
About this paper
| Paper title | Organisational Excellence |
|---|---|
| Subject | Management |
| EFTS | 0.15 |
| Points | 18 points |
| Teaching period | Semester 2 (On campus) |
| Domestic Tuition Fees ( NZD ) | $1,053.30 |
| International Tuition Fees | Tuition Fees for international students are elsewhere on this website. |
- Prerequisite
- MANT 251 and 18 further 200-level points
- Restriction
- MANT 556
- Schedule C
- Commerce
- Contact
- management@otago.ac.nz
- More information link
View more information on the Department of Management's website
- Teaching staff
Co-ordinator: Professor Richard Greatbanks
- Teaching Arrangements
This paper is taught via lectures and tutorials.
- Textbooks
Evans, James. R., (2014), Quality & Performance Excellence (7th Ed). South-Western, Cengage.
or
Evans, James. R., (2016), Quality & Performance Excellence (8th Ed). Cengage Learning.- Graduate Attributes Emphasised
- Lifelong learning, Research, Self-motivation.
View more information about Otago's graduate attributes. - Learning Outcomes
Students who successfully complete this paper will:
- Gain an understanding of the principles and philosophies of quality management and operational excellence
- Develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce
- Explore popular approaches and practices used to improve product, process and service quality levels
- Be able to place quality management theory within the context of application and practice
Overview
Explores contemporary leadership and managerial approaches to the development and implementation of quality, process, and systems improvement which underpin excellent organisations and world-class business performance.
Excellent organisations extend the concepts of traditional operational quality management to incorporate all functions and levels within the organisation. In this way the concept of organisational excellence, the holistic application and implementation of an excellence philosophy, becomes appropriate. Organisational excellence is underpinned by frameworks and quality management concepts that assure effective leadership, clarity of strategic direction, deployment and operational efficiency. Using real world examples, this paper considers the models, frameworks, systems and technology perspectives which enable the development of a cohesive culture of excellence.
About this paper
| Paper title | Organisational Excellence |
|---|---|
| Subject | Management |
| EFTS | 0.15 |
| Points | 18 points |
| Teaching period | Semester 2 (On campus) |
| Domestic Tuition Fees | Tuition Fees for 2027 have not yet been set |
| International Tuition Fees | Tuition Fees for international students are elsewhere on this website. |
- Prerequisite
- MANT 251 and 18 further 200-level points
- Restriction
- MANT 556
- Schedule C
- Commerce
- Contact
- management@otago.ac.nz
- More information link
View more information on the Department of Management website.
- Teaching staff
Co-ordinator: Professor Richard Greatbanks
- Teaching Arrangements
This paper is taught via lectures and tutorials.
- Textbooks
- Evans, J. (2014/2016). Quality & Performance Excellence (7th/8th ed.). Cengage.
- Graduate Attributes Emphasised
- Lifelong learning, Research, Self-motivation.
View more information about Otago's graduate attributes. - Learning Outcomes
Students who successfully complete this paper will:
- Gain an understanding of the principles and philosophies of quality management and operational excellence.
- Develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce.
- Explore popular approaches and practices used to improve product, process and service quality levels.
- Be able to place quality management theory within the context of application and practice.