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    Development, planning and implementation of operational and quality tools, techniques, and systems which are used to drive excellence in organisations and all business environments.

    Interest in the improvement of product, process and service quality has grown rapidly, both in New Zealand and internationally, during recent years. Research interest, papers and books on quality management in all functions of organisation have also been increasing rapidly. The demand from business and service organisations for graduates with knowledge of the principles, tools and practice of quality management has increased substantially in the last few years. This has also become a popular area of study for postgraduate study recently.

    About this paper

    Paper title Operational Excellence
    Subject Management
    EFTS 0.15
    Points 18 points
    Teaching period Not offered in 2024 (On campus)
    Domestic Tuition Fees ( NZD ) $937.50
    International Tuition Fees Tuition Fees for international students are elsewhere on this website.
    MANT 251 and 18 further 200-level points
    Schedule C
    Teaching staff

    Co-ordinator: Richard Greatbanks

    Teaching Arrangements

    This paper is taught via lectures and tutorials.


    Evans, James. R., (2014), Quality & Performance Excellence (7th Ed). South-Western, Cengage.
    Evans, James. R., (2016), Quality & Performance Excellence (8th Ed). Cengage Learning.

    Graduate Attributes Emphasised
    Lifelong learning, Research, Self-motivation.
    View more information about Otago's graduate attributes.
    Learning Outcomes

    Students who successfully complete this paper will:

    1. Gain an understanding of the principles and philosophies of quality management and operational excellence
    2. Develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce
    3. Explore popular approaches and practices used to improve product, process and service quality levels
    4. Be able to place quality management theory within the context of application and practice


    Not offered in 2024

    Teaching method
    This paper is taught On Campus
    Learning management system
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