An advanced course of study that examines the key theories and concepts surrounding hospitality and sustainable hospitality management in the twenty-first century and beyond.
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About this paper
|Special Topic: Global Hospitality Operations
|Not offered in 2024 (On campus)
|Domestic Tuition Fees ( NZD )
|International Tuition Fees
|Tuition Fees for international students are elsewhere on this website.
- For further information on this paper please contact email@example.com
- More information link
- View more information on the Department of Tourism's website
- Teaching staff
- Paper Structure
The paper focuses on examining the key theories and concepts surrounding hospitality and sustainable hospitality management. Topics for the paper include (but are not limited to):
- Introduction to hospitality operations
- Understanding the global hospitality environment
- Service quality management
- Human resource issues in hospitality operations
- Creating a competitive advantage
- Yield management
- Sustainability in hospitality
- Applied theory in hospitality operations
- Site visits to hospitality businesses
- Teaching Arrangements
One 1-hour lecture; one 2-hour lecture per week.
A range of texts is recommended to students rather than a required textbook. This is a paper that is informed primarily by published conceptual and empirical papers, which are outlined in course reading lists and made available to students online.
- Course outline
The course outline will be available on Blackboard at the start of the paper.
- Graduate Attributes Emphasised
- Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship, Communication, Critical thinking, Cultural understanding, Ethics, Environmental literacy, Information literacy, Research, Teamwork.
View more information about Otago's graduate attributes.
- Learning Outcomes
Upon completion, students should be able to:
- Assess the internal and external environment surrounding hospitality operations
- Evaluate and assess theories for managing hospitality operations in the areas of service quality, human resources, competitive strategy, and yield management
- Critically evaluate sustainability issues in hospitality operations
- Interact and collaborate with others effectively, including in teams and in culturally diverse contexts