Overview
An advanced course of study that examines the key theories and concepts surrounding hospitality and sustainable hospitality management in the twenty-first century and beyond.
For further information on this paper please contact the Department of Tourism via email at tourism@otago.ac.nz.
About this paper
| Paper title | Special Topic: Global Hospitality Operations |
|---|---|
| Subject | Tourism |
| EFTS | 0.1667 |
| Points | 20 points |
| Teaching period | Not offered in 2026 (On campus) |
| Domestic Tuition Fees ( NZD ) | $1,665.83 |
| International Tuition Fees | Tuition Fees for international students are elsewhere on this website. |
- Notes
May not be credited with TOUR 421 passed in 2019 or 2020.
- Contact
- For further information on this paper please contact tourism@otago.ac.nz
- More information link
- View more information on the Department of Tourism's website
- Teaching staff
- Paper Structure
The paper focuses on examining the key theories and concepts surrounding hospitality and sustainable hospitality management. Topics for the paper include (but are not limited to):
- Introduction to hospitality operations
- Understanding the global hospitality environment
- Service quality management
- Human resource issues in hospitality operations
- Creating a competitive advantage
- Yield management
- Sustainability in hospitality
- Applied theory in hospitality operations
- Site visits to hospitality businesses
- Teaching Arrangements
One 1-hour lecture; one 2-hour lecture per week.
- Textbooks
A range of texts is recommended to students rather than a required textbook. This is a paper that is informed primarily by published conceptual and empirical papers, which are outlined in course reading lists and made available to students online.
- Course outline
The course outline will be available on Blackboard at the start of the paper.
- Graduate Attributes Emphasised
- Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship, Communication, Critical thinking, Cultural understanding, Ethics, Environmental literacy, Information literacy, Research, Teamwork.
View more information about Otago's graduate attributes. - Learning Outcomes
Upon completion, students should be able to:
- Assess the internal and external environment surrounding hospitality operations
- Evaluate and assess theories for managing hospitality operations in the areas of service quality, human resources, competitive strategy, and yield management
- Critically evaluate sustainability issues in hospitality operations
- Interact and collaborate with others effectively, including in teams and in culturally diverse contexts
Overview
An advanced course of study that examines the key theories and concepts surrounding hospitality and sustainable hospitality management in the twenty-first century and beyond.
For further information on this paper please contact the Department of Tourism via email at tourism@otago.ac.nz.
About this paper
| Paper title | Special Topic: Global Hospitality Operations |
|---|---|
| Subject | Tourism |
| EFTS | 0.1667 |
| Points | 20 points |
| Teaching period | Not offered in 2027 (On campus) |
| Domestic Tuition Fees | Tuition Fees for 2027 have not yet been set |
| International Tuition Fees | Tuition Fees for international students are elsewhere on this website. |
- Notes
May not be credited with TOUR 421 passed in 2019 or 2020.
- Contact
- For further information on this paper, please contact tourism@otago.ac.nz.
- More information link
- View more information on the Department of Tourism's website.
- Teaching staff
To be advised.
- Paper Structure
The paper focuses on examining the key theories and concepts surrounding hospitality and sustainable hospitality management. Topics for the paper include (but are not limited to):
- Introduction to hospitality operations
- Understanding the global hospitality environment
- Service quality management
- Human resource issues in hospitality operations
- Creating a competitive advantage
- Yield management
- Sustainability in hospitality
- Applied theory in hospitality operations
- Site visits to hospitality businesses
- Teaching Arrangements
One 1-hour lecture; one 2-hour lecture per week.
- Textbooks
A range of texts is recommended to students rather than a required textbook. This is a paper that is informed primarily by published conceptual and empirical papers, which are outlined in course reading lists and made available to students online.
- Course outline
The course outline will be available on Aoroa at the start of the paper.
- Graduate Attributes Emphasised
- Global perspective, Interdisciplinary perspective, Lifelong learning, Scholarship, Communication, Critical thinking, Cultural understanding, Ethics, Environmental literacy, Information literacy, Research, Teamwork.
View more information about Otago's graduate attributes. - Learning Outcomes
Upon completion, students should be able to:
- Assess the internal and external environment surrounding hospitality operations
- Evaluate and assess theories for managing hospitality operations in the areas of service quality, human resources, competitive strategy and yield management
- Critically evaluate sustainability issues in hospitality operations
- Interact and collaborate with others effectively, including in teams and in culturally diverse contexts