Accessibility Skip to Global Navigation Skip to Local Navigation Skip to Content Skip to Search Skip to Site Map Menu

Information for clients

  • Completion timeframe for NanoString projects is usually up to 8 weeks after samples have been received and passed internal QC, and all required consumables have been received from NanoString.
  • Delivery of consumables from NanoString usually takes 4-8 weeks.

OGF NanoString client process

If the project requires an off-the-shelf panel

  • OGF will generate a Services Agreement (contract) between facility and researcher or institution.
  • Once the Services Agreement is complete, OGF will order the consumables - delivery of consumables to OGF is usually 4 - 6 weeks.
  • Projects are usually completed at OGF 8 weeks after all consumables and samples have been received.

If the project requires a custom CodeSet

  • OGF will provide the appropriate NanoString Codeset Design Form (CDF) to client.
  • The client then liaises directly with NanoString until the client's project criteria are met. The CDF contains a complete set of instructions on how to complete the form and its submission to NanoString
    orders@nanostring.com
  • When the NanoString bioinformatics team completes the custom project design, a Codeset Design Report (CDR) is sent to the client. There may be further iteration of the design until all project criteria met.
  • The client then signs off the project design with NanoString by sending the signed CDR (CDR must be physically signed) including Excel spread-sheet to NanoString
    CDR@nanoString.com
    The clients involvement with NanoString is then complete, the timeframe for the iteration with NanoString is dependent on the client and nanoString.
  • The client then sends a copy of the CDR, including both the excel spread-sheet and the signed agreement to OGF
    genomics@otago.ac.nz
  • When OGF receive the CDR, the Service Agreement (contract) between the facility and researcher or institution will be finalised.
  • Once the Services Agreement is complete, OGF will order the consumables - delivery of consumables to OGF is usually 4 - 6 weeks.
  • Projects are usually completed at OGF 8 weeks after all consumables and samples have been received.