IT service and support - AskOtago
Need help with IT? AskOtago is your first stop:
Self-service via the AskOtago Knowledgebase
Tel +64 3 479 7000 or 0800 80 80 98
Chat with an AskOtago Service Representative
Send an enquiry to AskOtago
Use an online form to request a service
NB: If you have an urgent problem, please phone. Only use the Ask IT Customer Portal and email for non-urgent problems or requests.
AskOtago is available 7:00am-11:00pm, seven days a week.
Outside of these times, please email your enquiry or request, or log a request via the Ask IT Customer Portal, and we will respond to you the next working day.
Monday to Friday: 8:30am-5:00pm.
Outside these times, please email us with your enquiry or request and we will respond to you the next working day.
Other ITS teams
Your first point of contact will usually be AskOtago, however if your enquiry relates to:
please contact these teams directly.