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BTech(Hons) MTech(Hons) (Massey) DPH(Dist) PGCertPH (Otago) PhD (Massey)
Senior Lecturer in Operations Management

Room: OBS 62
Tel +64 3 479 5196Jeff Foote

Jeff Foote teaches operations management, social responsibility and systems thinking. Jeff’s research focuses on developing systemic and participative methods to address ‘wicked problems’ in areas such as healthcare quality, sexual violence prevention, performance management and freshwater management. He is an applied researcher focusing on interdisciplinary and bicultural research. Jeff has undertaken research and evaluation projects for central and local government, non-government organisations, business and hāpu.  Jeff is an active member of Te Maea: Māori Economy and Enterprise Network.

Teaching Responsibilities

Jeff's teaching responsibilities include:

Current supervision

Jeff is interested in supervising students with interests in the following areas:

  • Systems thinking and problem-structuring methodologies such as Boundary Critique, Soft Systems Methodology, Interactive Planning, Viable System Model, Critical Systems Heuristics and Strategic Choice
  • Healthcare quality improvement
  • Service dominant logic
  • Complexity-friendly evaluation approaches
  • Theory of Constraints’ thinking processes

Jeff is supervising the following students:


Mohammad Alshadiefat – Sustainability of quality improvement in healthcare (Supervisors: Richard Greatbanks and Jeff Foote)

Chen Gao Chen – Business model innovation in intelligent aged care in China (Supervisors: Richard Greatbanks and Jeff Foote)

Sequoia Short – Māori social procurement (Supervisors: Katharina Ruckstuhl and Jeff Foote)


Farhana Firoz – Mumpreneurs’ well-being (Supervisors: Diane Ruwhiu and Jeff Foote)


Morne Cross – The application of service dominant logic to procurement services (Supervisors: Jeff Foote and Lincoln Wood)

Daniel Norris – The Development of Chronic Unease in Hazardous Industry Leaders (Supervisors: Jeff Foote and Richard Greatbanks)

Sharen Panie – The application of the Viable System Model to the management of specialist health services (Supervisor: Jeff Foote)

Vicky Rombouts – Captial allocation  (Supervisors: Jeff Foote and Piet Beukman)

Peter Sinclair – Systems inquiry of concrete quality (Supervisors: Lincoln Wood and Jeff Foote)


Jorden Doughtery – Theory driven sexual violence prevention (Supervisors: Melanie Beres and Jeff Foote)

Research Interests

Jeff's research interests are:

  • Systems thinking and problem structuring
  • Reorientation of health services
  • Service dominant logic and service provision to clients deemed 'hard to reach'
  • Collaborative processes in freshwater management
  • Interdisciplinary and bi-cultural project work
  • Developmental evaluation and evaluation of 'whole system' effectiveness

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