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Student Support Services

We are here to help!

At UOLCFY, the Student Support team is here to help you settle in to life in Dunedin, provide support and advice about health and wellbeing, help with your student visa and enjoy your time at Otago.

Our dedicated Student Support Team along with our Academic Dean works closely with all students and is always available to help you deal with any problems you encounter.

There are no problems too big or too small. From simple issues such as applying for a new visa or making an insurance claim, through to homesickness, sleeping difficulties, stress, relationship issues, cultural differences, addiction, illness, grief, family issues or if you just want to have a chat - Student Support is there for you.

We will listen to you, give advice if needed, and help you make contact with others who may help. It is very important you understand that anything you say is confidential, and will not be passed on to anybody else. The Student Support Team is also the person to see if you want to make a complaint. They will help you go through the procedure and offer support to you.

The Student Support Team is in contact with some parents if this is necessary or requested by parents.

Phone 00643 479 5711 or 00643 479 5253

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As well as helping our students through difficulties, we also provide a lot of fun!

Every Friday afternoon we have a fun activity for the students. The activities range from arts and craft, exploring local attractions, social activities and sports. We also run several exciting experiences during the year such as ski trips, camping in the beautiful South Island of New Zealand, dance parties, food festivals, BBQ parties, soccer tournaments and many more.

Trotters gorge_2_305Group at Purakanui fallsPurakanui fallsLogan Park rugby

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Student Support Team along with Academic Departments and other support staff provide a comprehensive introduction to life in Dunedin and studying at the University of Otago Language Centre and Foundation Year.
The orientation programme includes:

  • Meeting the new important people in your life such as Academic Managers, Academic Dean, Student Support Team, Administration staff, teachers and your classmates
  • Learning how to settle into new chapter of your life in Dunedin
  • Learning how to success in NZ education
  • Learning our academic procedures
  • Learning our assessment procedures
  • Discovering what services are available to you
  • Getting your ID student card so that you can access wifi and student services
  • Dealing with any visa / insurance issues
  • Organising your timetable
  • Taking a tour around campus
  • Taking a city tour and other interesting activities

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Lidy de Leeuw is the counsellor at University of Otago Language Centre and Foundation Year. She works one day a week and can see students for up to 50 minutes a session. If you would like to make an appointment with Lidy, please see the Student Support Team.

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Academic Deans

The Academic Deans are here to assist you with all things to do with your academic progress. We provide help and guidance on how to make the most of your studies; how to plan for your next course and to assist you to make the right career choices. Should the going get tough, we are here to help you with sound advice and academic support. The Deans are available by appointment throughout the day, Monday to Friday.

Phone 00643 479 5717

Additional support

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