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Student support services

Our support team is here to help you during your time with us.

Student Advisers

Student Advisers in the Student Support Team work closely with University of Otago Pathway (Te Huarahi) and University of Otago English Language Centre (Te Puna o te Kī) students in looking after their health and wellbeing, addressing a complaint or dealing with any problems they encounter. All information shared with their Student Adviser will remain confidential.

Email pathway.support@otago.ac.nz or languagecentre.support@otago.ac.nz
Tel +64 3 479 5711 or +64 3 479 5253

Our responsibilities

Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

This Code sets out the minimum standards of advice and care expected of New Zealand education providers to ensure the wellbeing of their domestic and international students.

The University of Otago is a signatory to the Code and we are committed to ensuring all students are well informed, protected and cared for during their time with us.

Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

Academic support

The Student Support Leader offers academic support to help students achieve their academic goals and can also assist students by providing course advice. Course advice is available by appointment with the Student Support Leader.

Email plc.supportleader@otago.ac.nz
Tel +64 3 479 5717

Māori Health Sciences student support

The Māori Health Workforce Development Unit (MHWDU) is funded by the Ministry of Health and is committed to growing the Māori Health Workforce. Our team work closely with Te Huarahi (Pathway) to coordinate the Tū Kahika Scholarship Programme and ensure Māori students enrolled in the Pathway Health Sciences course have access to high-quality services to meet their academic goals.

Pacific Health Sciences student support

Warm Pacific greetings from Va’a o Tautai – Centre for Pacific Health. We offer excellent support for Pacific students in the Division of Health Sciences and we are home to the POPO Programmes. POPO stands for Pacific Opportunities Programmes at Otago. The POPO programmes deliver targeted support to improve engagement and academic outcomes for Pacific students in Health Sciences. The POPO Foundation Programme offers academic support, mentoring and pastoral support for Pacific Pathway students studying Health Sciences.

Visa support

Student Visa Services provide expert immigration and visa information to students who need help.

Open – Monday to Friday 11:00am–3:30pm
Physical address – International Office, Clocktower Building, Room G01
Email student.visa@otago.ac.nz
Tel +64 3 479 4569

Other support services

After hours help and support

For after-hours assistance or if you need emergency help, our Campus Watch Team is available 24 hours a day, 7 days a week.

Text Campus Watch +64 21 279 5000
Tel +64 3 479 5000 or +64 3 479 5001
Freephone 0800 479 5000 (within New Zealand)

Emergency ‘blue light’ phones around the University campus will also connect you directly to Campus Watch at the push of a button.

Complaints

We are committed to providing a learning environment that is safe, fair and free from harassment and discrimination for all students.

Complaints policy and procedures

We encourage students to inform us when issues arise. Contact a Student Adviser for more information, support and guidance with policies.